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Manager Customer Service

Location:
Parker, CO
Posted:
January 12, 2013

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Resume:

Dwayne Cherrington

Email: abqcb8@r.postjobfree.com

Address: ***** ****** ****** ***

City: Parker

State: CO

Zip: 80138

Country: USA

Phone: 720-***-****

Skill Level: Management

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DWAYNE M. CHERRINGTON

21836 Silver Meadow Circle-Parker, Colorado 80138

abqcb8@r.postjobfree.com

OBJECTIVE

To obtain a position that provides an opportunity to enhance company growth and productivity through interactive and consistent personnel management and an acute awareness of profit and expense management.

CAREER ACCOMPLISHMENTS Offered development and coaching to several employees that subsequently led to promotion to management February 2010 at The Home Depot and June 2002 at Mervyns Improved credit by 127% over LY at 136% to company goal YTD in 2003 at Mervyns Improved the overall staff turnover rate by 12.4% in 2002 at Mervyns Was selected to run a test production tool, common price change, merchant initiated return, a merchandise flow process as well as research in a logistics lab store before implementation. January 2002 at Mervyns Acted as the District College Recruiter for hiring college graduates into management August 2000 to August 2002 at Mervyns

PROFESSIONAL EXPERIENCE

Bed Bath Beyond Cherry Creek, CO November 2010 to Present

Department Manager Manage and maintain control of stockroom and merchandise. Create strong product presentations to drive sales. Build a loyal customer base by creating long-term relationships. Department ordering, managing inventory levels, replenishment, and shelf maintenance. Safety Captain, maintain a safe working environment and protect company assets including people, merchandise, facilities, and money.

The Home DepotGlendale, CO 2006 - 2010

Assistant Store Manager Assistant Manager of Merchandising, Specialty Sales and Night Operations. Handled day-to-day retail store operations including sales, assigned associates, controllable expenses, cash management, inventory control, loss prevention, safety, and store appearance. Monitored trailer unloads, ordering, replenishment, shelf maintenance, overhead organization, and building security.

Aflac InsuranceParker, CO 2006

Sales Agent Delivered world class customer service, increasing brand awareness and achieved or exceeded sales goal Identified and analyzed customer buying trends while anticipating needs and preferences as well as providing related communication to my district team.

Gart SportsDenver, CO 2005 - 2006Co-Store Manager Partnered with Store Manager to take ownership of the entire store operations including, P L accountability, selling, customer service, recruiting, and training. Determined and prioritized workload for staff, recommended effective processes and procedures to improve 4th quarter results.

DWAYNE CHERRINGTON PAGE TWO

PROFESSIONAL EXPERIENCE (continued)

Mervyns Glendale, CO 2003 - 2005

Assistant Store Manager Assisted Glendale team in reaching $12.5 Million in sales with 105 associates in 2003 Conducted new hire process including recruiting, hiring and new employee orientation. Managed personnel labor costs with a focus on retention. Conducted performance evaluations, coached and, promoted or terminated as applicable. Managed a self-developed Accountability Based Leadership program. Continuously worked to improve the staff culture. Worked as a communication liaison between senior management and team members. Monitored and elevated merchandise presentation standards through training and staff development. Awarded ETL of the month. Sept 2002 Inventory Leader 2003 and 2004. Served as the safety leader to ensure a safe working environment and reduce workers compensation claims.

MervynsLittleton, CO 2000 - 2003

Assistant Store Manager Assisted Littleton team in reaching $14.5 Million in sales with 120 associates in 2002. Reduced overtime costs by $28,000 in 2002. Improved Gross Margin Results by 2.3% in 2002. Participated and encouraged team involvement in multiple community service activities. Awarded ETL of the month. Sept 2002 Community Relations leader.

EDUCATION

University of ColoradoBoulder, CO 1995 - 2000

Bachelor of Science in Business Administration

Area of Emphasis: Human Resource Management



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