Manager Customer Service

Carolyn Bowman

Email: *********@********.***

Address: * ********* *****

City: Milton

State: VT

Zip: 05468

Country: USA

Phone: 802-***-****

Skill Level: Management

Salary Range: $95,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CAROLYN BOWMAN, RPH

8 Appletree Court * Milton, VT 05468 * Home: 802-***-**** * Cell: 802-***-**** * *********@********.***

PHARMACIST / STAFF PHARMACIST / PHARMACY MANAGER

Dynamic and highly committed pharmacist with 20+ years experience in managing pharmacy operations in retail settings, counseling patients, purchasing and inventory management.

Implement and uphold procedures and standards, monitor departmental performance and review sales information.

Proficient in safely and efficiently dispensing drugs, effectively streamlining operations, improving productivity, reducing costs and able to excel in challenging environments.

Positive attitude, creative problem solver with the ability to coordinate staff work schedules to ensure appropriate coverage levels and manage inventory levels to ensure the availability of required medications.

Superb interpersonal and communication skills, with the ability to interact effectively with consumers, physicians, and administrators.

AREAS OF EXPERTISE

Filling/Verifying Prescriptions

Clinical Interventions

Strategic Planning/Analysis

Procedures & Protocols

Diabetes Education

Retail Pharmacy Management

Cost Savings Opportunities

Patient Counseling

Streamlining Operations

Blood Pressure Monitoring

Staff & Training Development

Pharmacy Rules & Regulations

New Product Launches

Immunization Programs

EDUCATION

Bachelor of Science Pharmacy, SUNY at Buffalo School of Pharmacy - Buffalo, NY

Classes in Pharmacy Technology, Pharmacology and Pharmacy Law Coursework in Pharmaceutical Science Diseases and Drug Interactions

Undergraduate Classes in Chemistry & Mathematics, Roberts Wesleyan College, North Chili, NY

LICENSING

Licensed Vermont Pharmacist in good standing with the Vermont Board of Pharmacy

Certified Immunizing Pharmacist

PROFESSIONAL EXPERIENCE

Rite Aid Pharmacy, Milton, VT 1995-2012

Pharmacist Manager

Processed and dispensed written, oral and electronic prescriptions.

Analyzed and evaluated the safety of medication orders.

Managed the pharmacy technician`s drug preparation and distribution activities to ensure safe and efficient patient care.

Provided healthcare information and advice to customers regarding drug interactions, side effects, dosage, and medication storage.

Promptly resolved customer issues, complaints, and questions.

Administered influenza, pneumonia, and Zostavax vaccinations.

Albany College of Pharmacy, Colchester, VT 2010-2012

Pharmacist Preceptor

Member of the college`s preceptor program.

Fays Drugs, Winooski, VT 1994-1995

Pharmacist Staff

Verified and refilled prescriptions and identified interactions and side effects.

Vergennes Pharmacy, Vergennes, VT 1988-1993

Pharmacist Manager/Owner

Managed merchandising and advertising campaigns, administered budgets, provided exceptional customer service, and educated clients.

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