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Customer Service Representative

Location:
Pittsburgh, PA
Posted:
January 30, 2013

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Home: 412-***-**** Cell: 412-***-****

E-mail: abqc6i@r.postjobfree.com

Work Experience

****-*******, **** **** ****, TribLive Radio

Responsible for performing a one hour weekly talk showRecorded show intros for TribLive Radio showsRecorded public service announcements and commercials for TribLive Radio

2007-2011, Public Address Announcer, Various Teams

2011: Johnstown Generals (Indoor Football)2010: Erie Storm (Indoor Football)2008-2009: Erie River Rats (Indoor Football)2007: Mon Valley Thunder (Ice Hockey)Assisted Director of Gameday Operations in development of script for each gameBroadcast sponsor advertisements, stadium announcements, scoring details and gameday promotionsInvolved with staff meetings and assisted all other members of the organization as needed

2010-Present, Operator of "The Voice Says Sports Blog

2010-Present, Correspondent, BleacherReport.com

2007-Present, Courier, Giant Eagle Markets

Member of safety committee. Department has worked 11 years without a lost-time incidentPerformance reviews "Frequently Exceeded" my supervisor's expectations.

2006, Customer Service Representative, Yerecic Label Company

2003-2006, Customer Service Representative, EHS/Pharmacare

Assisted in training and development of newer CSR'sHandled supervisor level calls from customers

2001-2002, Cell Site Technician, Adelphia Wireless

1996-2001, Cashier/Office Clerk/Assistant Night Crew Manager, Giant Eagle Markets

Managed overnight grocery stock crew whenever regular manager was scheduled off

Education

2007-2008 - CSB School Of Broadcasting

Professional Certification for television and radio broadcastingInternship served with Erie RiverRats. Hired as permanent employee of the team upon completion of the internship.

1996-2000 - Penn State University

Credits taken towards a BA in CommunicationsLion Ambassadors Student Leadership GroupMember of "None of the Above" acapella group

Professional Training Courses via Giant Eagle

Professional Affiliations

National Association of Sports Public Address Announcers (NASPAA)

National Sportswriters and Sportscasters Association (NSSA)

AchievementsServed as PA Announcer for 2012 PEMF Pucks & Sticks Charity Hockey game. Finished in the Top Ten Semifinals of the "Top Fan" contest for 1250 ESPN in both 2008 and 2009 Won a contest to serve as guest host for a taping of "Steelers Huddle" on 102.5 WDVE-FM. Show was taped before a live audience at Heinz Field. Chosen from over 200 essay entrants, as well as 20 semifinal voice auditions.

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