Quality Control Customer Service
Resume:
Shelley Sekerak
Email: *********@********.***
Address: *** ****** ******* ***
City: Broadview Heights
State: OH
Zip: 44147
Country: USA
Phone: 440-***-****
Skill Level: Management
Salary Range: $62,000
Primary Skills/Experience:
Office Management Project Management Payroll Customized Reporting Quality Control
Educational Background:
Associate Degree, Applied Business Degree
Cuyahoga Community College, 09/1985 - 05/1989
Parma, OH
Job History / Details:
Shelley Ann Sekerak
Broadview Heights, OH 44147
**************@*****.***
CAREER SUMMARY
Accomplished Coordinator - a -take charge- individual and
exceptionally detailed, organized, and highly accurate business
professional with a unique ability to successfully manage
multiple administrative projects simultaneously. Proven
competencies as a coordinator with the ability to empower others
and foster cohesive business environments. Consistently leverage
organizational capabilities to facilitate well run and
streamlined office operations. Well developed interpersonal
skills to work effectively with people from diverse professional
and cultural backgrounds. Well versed in all aspects of superior
customer service in the ever-changing and progressing healthcare
arena. Areas of expertise include:
* Collaborative Leader
* Office Management
* Project Management
* Payroll
* Customized Reporting
* Quality Control
* Patient Focused
* Trainer / Educator
* Excellent Communication Skills
* MS Office, SharePoint, Epic
PROFESSIONAL EXPERIENCE
Marymount Hospital, Garfield Heights, OH
2008 - Present
A 322-bed acute care hospital serving communities is southern
and southeastern Cuyahoga County.
Coordinator III
2008 - 2013
Supervise Pulmonary and Arterial Blood Gas Labs. Manage 2 direct
reports.
* Create and manage quality improvement for Pulmonary Lab and
Blood Gas Lab, improving turnaround time and accuracy.
* Process billing and correct discrepancies before directing to
final billing and coding.
* Process Pulmonary and Cardiology staff payroll.
* Conduct bi-yearly and yearly performance reviews for Pulmonary
Lab staff. Participate in reviews of Respiratory Staff who work
in the Blood Gas Lab.
* Create / review / update Pulmonary Lab and Arterial Blood Gas
Lab policy manuals.
* Train and support staff with blood gas machines.
* Created individual SharePoint sites and trained the Cardiology,
Pulmonary and Respiratory departments on usage.
* Educate patients with smoking cessation and incentive
spirometry.
* Oversaw preparation for Blood Gas Lab CLIA and CAP hospital
inspections.
* Execute quality control and maintenance for the pulmonary and
blood gas equipment.
Physicians for Pulmonary and Critical Care, Beachwood,
Garfield Hts., OH
2003 - 2008
This practice was a group of eight pulmonary and critical care
physicians.
Pulmonary Technician
2003 - 2008
Managed Pulmonary Function Lab.
* Prepared, scheduled, educated, and performed cardiac stress
testing with patients.
* Obtained and analyzed arterial blood gases during stress
testing.
* Created / reviewed / updated Pulmonary Lab and Arterial Blood
Gas Lab policy manuals.
* Oversaw preparation for the Blood Gas Lab CLIA inspections.
* Reviewed pulmonary and stress testing interpretations for
doctor.
* Educated patients on proper use of medication.
* Executed quality control and maintenance for the pulmonary and
blood gas equipment.
University MEDNET, Euclid, Mentor, Bedford, OH
1996 - 2003
Currently known as University Hospital Outpatient Health Centers,
these locations offer services from routine care to specialty
services.
Cardiopulmonary Technician
Performed pulmonary function testing and managed the lab.
* Prepared, educated and performed stress and stress echo
testing.
* Performed Holter Monitor hook up and scanning of results for
doctor interpretation.
* Obtained arterial blood gas samples and ran analysis.
* Scheduled and educated patients for pulmonary testing.
* Executed quality control and maintenance for the pulmonary and
blood gas equipment.
EDUCATION
Associate of Applied Business (AAB) Degree with Concentration in
Data Processing, 1989
Cuyahoga Community College, Parma, OH
Certified Cardiovascular Technology Program, 1996
Cuyahoga Community College, Parma, OH
TRAINING
Internal Training, Cleveland Clinic Learning Center,
Cleveland, OH:
Team Building with MBTI, 2012
Leading With Emotional Intelligence, 2012
Tackling Life`s Challenges - Building Resiliency, 2012
SharePoint Managing Your Site, 2012
A Leader`s Guide to Productivity Reports, 2011
Crucial Conversation Tools for Talking When Stakes Are High, 2011
Diversity and Inclusion, 2011
Gaining Acceptance as a New Supervisor, 2011
Performance Management, 2010
Workplace Harassment Prevention, 2010
The Serving Leader, 2010
Discovering and Developing the Talents of Others, 2010
Leadership Series, 2009
Coaching for Outstanding Job Performance, 2009
Take Control of Your Time, 2009
COMMUNITY INVOLVEMENT
Care on the Square - Serving meals to the homeless
Stay- A-While Cat Shelter - Volunteer
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