Majo John Madden, Ph.D.

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John M's Resume

JOHN MICHAEL

MADDEN, Ph.D.

Asheville,

NC

828-***-****

abqc4b@r.postjobfree.com

SUMMARY

A versatile, warm, supportive counselor and educator whose enthusiasm and positive sense of humor help individuals,

groups and teams learn, change and grow. Key strengths include making important

concepts tangible and workable, helping people see and use their own strengths, and making the learning/change process manageable

and even fun. Additional skills in group facilitation, maximizing diversity and

managing differences, and active accurate listening. A gardener of people who

leaves individuals and groups feeling better about themselves and functioning more effectively.

WORK

EXPERIENCE

HOUSE OF HOPE FOR WOMEN AND CHILDREN, Chicago, IL

2003-04

Psychological Counselor

Provided 2-3 hours per week individual counseling for residents of women’s

homeless shelter.

THRESHOLDS, Chicago, IL

2003-04

Consultant

Helped

develop and deliver programs to staff and psychiatric rehab program members on “Mental Health Recovery” –

tools for people with serious mental illness to take more charge of their own process of life improvement.

Co-facilitated

the executive staff visioning retreat focused on moving all programs more in the direction of a “Recovery” model.

Collaborated

with Patricia Ridgway (University of Kansas, “Pathways to Recovery”)

in her consultation to the agency focused on the “Strengths-Based Approach” to Recovery.

WORK ALIVE!, Chicago, IL

1992-2003

President

For the IS division of a major airline, provided change management support to the team charged with upgrading

and centralizing the management of all computer servers. Required major culture

change in an organization previously characterized by almost total local control over IS practices. Project was designed and implemented with so many collaborative feedback loops with the field that resistance

quickly melted and field personnel reported never feeling more respected by headquarters decision-makers.

Coached and consulted to a newly merged group of 9 internal HR consultants in a major utility company. Through

individual coaching and numerous half-day training sessions, helped them build their team by integrating a common model for

the consulting process.

Helped a Big 5 management consulting firm develop consulting skills courses for their change management consultants,

to develop “reflective practitioners” who combine technical expertise with enhanced communication and client relationship

skills.

As “Learning Coach” in a regular two-week consulting skills immersion course, taught communication,

teaming and leadership skills to new management consultants at a Big 5 consulting firm.

Instructed change management and several other modules, coached individuals, and generally intervened to support a

healthy learning environment. Coached content faculty (line consultants recruited

to teach for the two weeks) on how to be less directive and better coaches.

Provided over 100 days of training in “Men & Women as Colleagues” workshop, delivered over the

entire 6-year course of the unprecedented Women’s Initiative at Deloitte & Touche.

This initiative dramatically changed the firm’s culture (Harvard Business Review, November/December 2000).

For ten weeks, consulted to downsized workers in a career transition center.

Helped clients cope with the impact of job loss, identify and effectively express their work skills and strengths,

develop resumes and learn all elements of the job search process.

Developed a particular focus on “work-life integration” – helping individuals to make their

greatest creative contributions by aligning their work more fully with their own uniqueness, and helping teams and organizations

support this way of working in their members.

CINCINNATI GAS & ELECTRIC, Cincinnati, OH

1990-1991

Organization Development Consultant

Helped establish a new 3-person OD group, targeted at changing

the organization’s culture towards more accountability, teaming, and entrepreneurship.

Over six months, helped the Information Services Department

develop a plan for its own reorganization (including a 20% downsizing) – and then sell it to their VP. In the process, they changed from an organization known for its internal competition and turfism to a team

that took great pride in their cohesiveness and group process skills.

Helped the Training Department create a bold new vision for

their role in the company. Coached and consulted to a 3-person leadership team that became part of a think tank with Peter

Senge at MIT, then developed and implemented a well-received plan to help the company become a “learning organization”.

Consulted to the second highest officer in the company around his sometimes confusing and intimidating leadership

style. Received his gratitude for “straight talk” and coached him

for several months as he successfully improved his style.

AT&T, Chicago, IL

1985-1990

Organization Development Consultant

Sold and implemented a climate feedback process throughout the

200 person central region computer Sales Division, beginning with the Vice President.

Facilitated a dramatic opening in organizational style, which began with the VP and then cascaded down.

Was requested by the central region VP of Human Resources to

coach him around his leadership style. Helped him shift from a mostly intimidating

style to a much more open and collegial approach. He later rose several levels

higher in the company.

WESTSIDE VETERANS ADMINISTRATION HOSPITAL, Chicago, IL 1981-1985 Psychologist,

Day Hospital Program

Provided group and milieu therapy, training of psychology and psychiatry interns, and relationship management

with several other units in the psychiatry department.

As Acting Director, took a program that was at risk of being

phased out, marketed services throughout the hospital, and doubled the program census in four months.

EDUCATION

University of Rochester, Rochester, NY

Ph.D. in Clinical Psychology, minor in Lifespan Development

Loyola University, Chicago, IL

B.S., major in Psychology

PROFESSIONAL TRAINING AND CERTIFICATES

Gestalt Institute of Cleveland, Cleveland, OH

Certificate in Organization and Systems Development (OSD)

54 days of training over 18 months

Group Leadership Training, Chicago, IL

20 days of training in group process skills over 8 months

Designed Learning, Inc., Fanwood, NJ

Certified to deliver Staff Consulting Skills (based on Peter Block’s

“Flawless Consulting”) and Managing Differences and Agreements

Certified in Myers Briggs Type Inventory (MBTI)

Certified in Birkman Inventory

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Majo John Madden, Ph.D. abqc4b@r.postjobfree.com 828-***-****

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