Randy Whitten

Email: abqc49@r.postjobfree.com

Address: **** * ********** ***

City: Springfield

State: MO

Zip: 65810

Country: USA

Phone: 417-***-****

Skill Level: Director

Salary Range: $175,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Randy L. Whitten

4757 S Ridgecrest Drv Springfield, MO 65810

Phone/Mobile: 417-***-****

Email: abqc49@r.postjobfree.com http://www.linkedin.com/in/randywhittenmo

OBJECTIVE: I am a 15 year veteran that is an educated professional with outstanding analytical and conceptual abilities, by way of my leadership, managerial, financial and decision making. I am seeking a CIO, CIS or Sr level Management position in Information Systems or Corporate PMO while offering growth and opportunity, utilizing my excellent skills in customer service, planning, Information System knowledge and project/program management. My passion is IT projects and employees - seeing them come to fruition is my goal!

SUMMARY OF QUALIFICATIONS:

- 15 years Information technology engineer and Management

- 16 years as a Director of Program Development and Software Engineer Managers.

- 8 Years of Recruiting at the Company and Government levels.

- 14 years of honorable service in the United States Army.

- Diversified in various types of information technology platforms.

- Well versed in leadership, public speaking, communication, analytics and interpersonal skills.

- Skilled in Human Relations, pay, performance and career / professional development.

- Certified PMP Lic # 1290588, Certified ITIL Lic # 896066 and currently seeking Master Six Sigma Black Belt.

PROFESSIONAL EXPERIENCE

PMO Project Program Manager/ Director - Contractor for Lat36 @ O'Reilly Automotive - May 2012 - Present

- Program Manager for 105+ employees.

- Gathers and further defines project requirements.

- Provides leadership to assigned PgMP's and PMs.

- Determines staffing requirements and forms project teams.

- Provide technical training and consulting on current program, projects and security topics and issues.

- Specializing in Information Technology Service Management (ITSM) practices in a PMO implementation.

- Develops & maintains plans and objectives, including, metrics to assess progress, using established standards.

- Providing metrics from the data warehouse and providing that feedback to the organization for strategic planning.

- Research, analyze and evaluate new service delivery methods including the POC and techniques as future projects.

- Monitors milestones and deliverable to identify issues early, develops workarounds and communicates/escalates to leadership and sponsors as applicable.

- Provides the teams with constructive performance feedback. Conducts regular reviews with sponsor and formally confirms final acceptance and satisfaction.

- Ensuring that the overall financial / business management techniques including capital and operating budgets are being met and the projects are not exceeding budget expectations once approved.

- Prepare the information risk management team partners with IT groups, business groups, and project teams to perform information risk assessments for applications, infrastructure, and third parties vendor's.

- Works to perform project management, project schedule creation & tracking, resource leveling, risk/issue management for IT projects by conducting IT M&A (Mergers & Acquisitions) integration, & by utilizing eGRC (Governance, Risk, Compliance) & Web technologies (intranet/extranet/portal).

- Additional functions are performing interviews, analyzing design documents, review output from automated scanning tools, threat and vulnerability information to evaluate projects and process designs, applications, network infrastructure and information systems, and determine security compliance and overall security risk, based on corporate policies, security requirements documents, industry common practice, and legislative and legal requirements.

- Work with Analysis and Definition, Design and Approval, Development and Implementation through Evaluation.

- But most of all I serve the customer and that would be anyone that asks of a request or needs assistance!

Glacier-Technologies, Program Manager - Contractor for the Forest Service - March 2010 - June 2012

- Program Manager for 45 applications and its employees.

- Plan the program, ensuring maximum efficiency in resource allocation across projects.

- Monitor its overall progress, resolving issues and initiating corrective action where necessary.

- Define the program governance and manage the program budgets.

- Constantly monitor for gaps in the program and rectify where possible.

- Hire/Fire, Educate, Training, FSCM and HR responsibilities.

- Worked with leadership to manage solid decisions with data and encourage the DMAIC model for project

delivery.

- Oversees program's life cycle, projects and that they are initiated through the project managers and their teams

involved through direction and guidance.

- Manage regional office and personnel in day to day operations (assignments, organization, technical approach,

and performance of work, implementation of company programs, procedures and policies).

- Prepare annual targets and business plans for new work, and provide variance explanations of actual performance

against targets and plans.

- Managing partner with an Oracle 11i Upgrade project which also involved an EPM 9.0 upgrade at the same time.

We executed successfully and controlled the upgrade project by facilitating communication among the project

stakeholders and documenting the cost/schedule estimates.

- Conducted interviews and assigned roles in the project plan of Oracle Applications, General Ledger model, "O"

Drive Network, Change, Release, QA and several other development areas within the upgrade it's self.

- Implemented configuration stages within the Siebel Enterprise Application based on the functional design

specification by presenting layer objects and database information to the project teams assigned.

Jack Henry & Associates - June 2005 - March 2010

- Director of Development and Software Engineer Managers. Manage 8 production systems and the 128 personnel

that maintain/support them.

- Implement security procedures for web delivered reports and upgrades. Analyze and investigate problems with

the software and establish procedures for content and vendor interface.

- Plans, leads the development of new software products enhancements. Oversees design, development and

maintenance of software solutions.

- Oversees the definition and documentation of business and technical design requirements. Oversees the

preparation of design specifications, analysis and recommendations.

- Ensures all software solutions and enhancements are fully tested, debugged and meet product quality standards

prior to release to QA.

- Ensures all projects are delivered on time, within budget and within a high level of corporate quality standards.

Coordinate work and services with other departments, contract service providers, and vendors. Monitors and

evaluates internal and external security threats.

- Manage security of information and establishes security systems. Establishes appropriate firewall standards and

designs and implements security policies to control system access.

- Hires staff for department openings, completes ongoing and yearly evaluations, along with HR responsibilities

and processes travel request into CRM / HCM / FSCM systems.

- Ensures all projects are delivered on time, within budget and with a high level of corporate quality standards.

Coordinate services with departments, contract service providers and vendors to ensure customer satisfaction.

- Implemented EPM/Oracle/PeopleSoft security roles including permission list and role configuration. Plan &

Design and Build and Unit Test and System Integration test and gained Acceptance testing from the customer

teams involved.

Presbyterian Health Care - April 2003 - June 2005

- Administrator for HPP system and asst. to VP of HR Comp (Performance based pay and compensation system)

- Assisted with the creation of job description and data entry of their competencies that was related to the

employee's job function for the entire employee base.

- Worked with 5 facilitators and project calendars for the project to ensure meeting the deliverables.

- Meeting with directors and assisting with assigning performance and competency based skills.

- Reported to the compensation department to ensure the job descriptions received the correct credentialing.

- Received extensive HIPPA training and was a team lead for JACHO site visits within the organization.

United Parcel Service - Dec 2000 - April 2003

- Project Manager for the E-Commerce and One Stat tracking business solution.

- Conducted meetings and training for customer agencies on present services, processes and procedures.

- Served as the technical expert and program manager for software installations within the UPS online shipping application.

COX Health Systems - May 1998 - Dec 2000

- Developed phone pledge record system for Children's Miracle Network Telethon.

- Interacted with Cerner consultant training for Imaging Computer Management Systems.

- Systems Security Analyst/Developer - served as the focal point for all security matters relating to planning, and implementation of medical ID bands.

- Assistant chair for organizational steering committee regarding Power Chart software (Cerner product), and its implementation for clinic workflow and electronic data for hospital staff.

- Provided oversight of all aspects of security and program protection planning to assure that Health Information Management submitted was complete, secured and interfaced as necessary.

- Responsible for program protection, technology control, system security engineering. Performed studies and analyses with the System Security Engineering Management team on the patient billing system to ensure accurate accounting procedures were in place for hospital accounting office.

US Army - Oct 1987 - June 1998

- 3 Years Experience with Managed operational assets worth $14 million in newly formed company. Developed and implemented a maintenance and project program that increases equipment readiness from 88% to 98%.

- Company Manager: 3.5 Years Experience Directed staff of 50 and $2.9 million in equipment assets. Led units on multiple peacetime and wartime military operations. Directed all maintenance and personnel activities.

- Senior Administration Director: 3.5 Years Experience Revitalized and implemented personnel training and brought into incentive programs for outstanding performance. Served and Directed staff member to senior consultants of the Military and Civilian Personnel.

- 2 Years Experience as a Recruiter and achieved a 100% recruitment rate for a 700-person unit 6 quarters in a row. Received three promotions during this period. Received rating of "Most Successful Leader" in a nine state region.

EDUCATION

- Everest University - In Pursuit of MBA in Business / Project Management

- Kansas State University Manhattan, KS - BS Degree Interdisciplinary Management Science

- Barton Community College Great Bend, KS

- Central Texas College Schweinfurt, Germany

- Tarkio JR. College Tarkio MO

- Three Rivers Community College Poplar Bluff, MO

MY TOP 10 CHARACTERISTICS:

- Knowledge of management concepts and Project oriented.

- Knowledge of training resources programs, principles, and policies

- Ability to analyze problems and to develop timely and economical solutions.

- Knowledge of common clerical practices, filing systems, and office routines.

- Ability to analyze, evaluate and train for projects with follow through precession.

- Ability to establish program objectives and to assess progress toward their achievement.

- Knowledge of the principles, practices, and techniques of instruction of Project Management.

- Knowledge of design and material development to include use of technology for design and delivery.

- Ability to work harmoniously with all levels of personnel within any component and have honest work ethics.

- Ability to use up-to-date software and computer technologies to develop state of the art tools, spreadsheets and databases.

REFERENCES

Available upon request or can be found on http://www.linkedin.com/in/randywhittenmo

Cover Letter

To my future employer:

Throughout my management career, I have developed strategies and tactics to drive forward profitable growth, reorganization and change. My passion is IT projects and employees - seeing them come to fruition is my goal! My goals also have been to identify and capitalize on opportunities that would allow for expansion, in both development of software, the day to day business management transactions, strengthen our financial performance and achieve a strong IT department. I have a wide experience in working with technical as well as non-technical management daily. I have provided the strategic and tactical leadership, addressing unique challenges and delivering solid financial gains. My goal is a senior-level position where I can provide corporate development, marketing and/or operating leadership by still serving the customer and assisting them in their needs.

My strengths include: Extreme experience in handling external and internal stakeholders for accomplishing project success. Tactical leadership with high-emphasis on managerial performances and results in marketing, operations, sales and profitability. Team and project leadership for accomplishing business goals. Reliable and solid background in technology driven enterprises.

Despite the challenges, I consistently deliver strong operating and financial results: Co-led the turnaround and return to solid performance of a $20 million organization with diversified business units operating in the for-profit software industries. Implemented the financial systems-(Budget), processes and programs to streamline operations, eliminate duplicate functions and deliver solid cost reductions while increasing productivity and sales growth. Restructured/Revitalized core job descriptions, reporting, management, and audit functions for our operations. Oversight of countless product development software implementations. Expertise in new business development, and leadership of multi-channel networks. Linked finance and operations, established internal controls and created proactive, bottom line-oriented business units. Positioned organizations for long-term growth and prosperity. The value I bring to our company is my experience spanning all core business functions with primary focus on Management operations, HR and finance. My success has been directly attributed to my ability to build consensus, initiate action and deliver results.

As I have been highly successful, and a business technology executive with a servant-leader approach, specializing in rapid growth, ROI and turnaround opportunities. I am an innovative and results-oriented, with excellent communication skills and a very strong work ethic. My IT career consist of information technology itself, including support, development, architecture, management and leadership roles. My MBA is being concentrated on corporate management with projects.

I welcome the chance to explore current career opportunities that are appropriate for a candidate with my qualifications.

Sincerely,

Randy Whitten

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