Manager Customer Service

Tina King

Email: *********@********.***

Address: **** **** ***** ******

City: Houston

State: TX

Zip: 77045

Country: USA

Phone: 832-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tina King

3815 W Fuqua # 110, Houston, Texas 77045

T: 832-***-**** E: **********@*****.***

Objective

To become a part of a diverse organization that embraces innovation, teamwork, and creativity in the workplace for future competitive advantage and growth.

Experience

Lab Technician, Intertek, Deer Park, TX 06/2012- 11-2012

Performed testing on petroleum products according to ASTM procedures such as (D4052/ API, D1319 with oxygenates on Diesel, D130, D525, D97/D5949, D86, Cetane Index, Drivability Index, D6468/DUPONT, D3237-AAETC); Utilized HPLC to determine the amount of Poly-Aromatic Hydrocarbons in a sample; Looked up samples for retain, printed reports, labels and worksheets; Performed filtration, titrations, pH measurements; Prepared 10% ethanol spike solutions for gasoline samples and equal composite concluding TUMLB tanks; Evaluated test results to ensure samples such as (Diesel, Biodiesel, Gasoline and Jet Fuel) complied with the specifications provided by QC standards; Maintained daily QC on all Instrumentations used to assay samples; Maintained cleanliness of laboratory as related to safety and regulatory guidelines and properly maintained lab equipment; Participated in all general lab functions.

Data Collections Clerk, Texas Southern University Houston, TX 05/2009-06/2012

Gathered statistical data reports for various projects; Maintained a computerized system for catalogs and databases; Conduct routine auditing of inventory and revision; Assisted faculty with project deadlines and literature review; Actively assisted with research grant projects; Trained new personnel on basic computer operations and technical procedures; Evaluated personnel documentations, and established novel methods to advance outdated procedures; Assisted Dean with various administrative functions; Answered phones, filing, mailing, typing, printing, etc; Worked in computer labs and assisted students with catalogs and databases usage; Maintained a clean, organized laboratory conducive to a relaxed learning environment.

Donor Processor Associate, Biomat USA, Houston, TX 11/2008 04/2009

Collected, labeled and prepared blood, plasma and other components for transfusion; Consistently interacted with the public; Conducted donor screening and testing of samples to determine suitability for plasmapheresis; Determined hct and protein levels via finger stick and use of the hematastat and refractometer; Provided appropriate feedback to ineligible donors; Ensured that all donor medical information was accurate and complete prior to donation; Established and maintained permanent donor files in an organized and efficient manner.

Specimen Technician, Quest Diagnostics, Houston, TX 02/2008 11/2008

Completed specimen sorting; Performed specimen centrifugation and aliquoting (plasma, WBC, serum); Properly assembled, sorted, processed, and acquired proper identification of specimen; Recorded specimens on pathology log sheet and stored test tube in refrigerator; Assisted in the rapid procurement of human specimens for specialized processing and distribution including but not limited to surgical cases, on-sight collection of clinical cases, and the transport of patient materials destined for histology laboratories; Organized, filed, and tracked patient information and patient materials relevant to the Tissue Bank; Assisted facility users with customer service related issues; Assisted as needed with routine laboratory procedures, such as stocking of supplies, and special projects.

Store Manager, Payless Shoe Source, Houston, TX 06/2005 03/2009

Executed Training Programs as well as implemented other skill development programs as directed; Provided coaching and counseling to all associates to ensure effective job performance; Created weekly schedule for employees based on sales forecast and other business demands; Completed performance appraisals based on Companys protocol; Analyzed, identified, and communicated needs to District Manager, Overseer of the cash protection Procedures, POS transaction, and paperwork; Performed Administrative tasks relating to inventory control, personnel files, opening/closing, deposit records and other documents maintained on paper or generated electronically ; Identified and reported store maintenance issues to the District Manager.

Education

Texas Southern University, Houston, TX 05/2012

Chemistry - B.S.

Prairie View A&M University, Prairie View, TX 06/2009-07/2008

University Research: Functionalizing Carbon Nanotubes for Pharmaceutical Drug Delivery.

SUMMARY OF QUALIFICATIONS:

EXCELS ALONE OR WITHIN A TEAM-BASED ENVIRONMENT.

EXCELLENT INTERPERSONAL AND VERBAL COMMUNICATION SKILLS.

KNOWLEDGEABLE OF BLOOD BANKING, AND MICROBIOLOGY.

BASIC COMPUTER PROFICIENCY IN MICROSOFT OFFICE, WINDOWS, WORD, AND EXCEL

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