Management Customer Service

Meg Taranta

Email: abqc3p@r.postjobfree.com

Address: ** ******* *****

City: Freehold

State: NJ

Zip: 07728

Country: USA

Phone: 732-***-****

Skill Level: Director

Salary Range: $130,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Meg Taranta

31 Portage Drive

Freehold, NJ 07728

732-***-**** (phone)

732-***-**** (fax)

917-***-**** (cell phone)

Project and Product Management

Business Continuity/Disaster Recovery

Compliance Management and Oversight

Process Management/Re-engineering

Internal Controls and Incident Response

Crisis Management/Succession Planning

Management Reporting/Presentations

Project Reviews and Certification

Information Security and Risk Management

Training Program Development and Staff Training

Team Leadership and Mentoring

Contracts and Service Level Agreements

Customer Service/Problem Resolution

Strategic Analyses and Planning

Sales Support and Relationship Management

Communications Planning

AIG

Business Continuity Consultant

Asset Management and Financial Services Divisions

80 Pine Street

New York, NY 10005

September, 2011 - April, 2012

Business analyst/consultant tasked with capturing and documenting mission critical processes and sub-processes, and their potential recovery requirements to withstand federal review. Financial Services business units included External and SEC Reporting, Finance and Operations Risk, Accounting Policy, Tax, Financial Systems and Accounting Ops, Accounting Policy, Insurance Policy Management, and Compliance. Asset Management business units includes Global Real Estate Client Relations Management, Construction and Development, Restructuring, HR and trading floor.

CNA

Eastern Region Emergency Manager/BCP

Global Corporate Services, Business Continuity

1249 River Road

Cranbury, NJ 08651

March, 2003- May, 2010

Responsible for the development, implementation and maintenance of business continuity, disaster recovery and life safety plans for thirty-three domestic locations, including identification of recovery time objectives, resumption of critical business processes, escalation procedures, conduct of business impact, risk and gap analyses; and development of recovery work space solutions, etc. to reflect business needs. Managed the development of local Emergency Management Teams and facilitated relationships with corporate assets. Conducted Business Impact and Gap analyses, risk and self assessments, and other internal control measures to assess vulnerabilities and minimize risk exposure. Provided recommendations on planning methodologies, formats and programs used to create and retain plan activities and deliverables. Managed relationship with third-party vendors and outsourced functions, as well as negotiates contractual arrangements, service level agreements and project plans. Incorporated GLBA, HIPAA, and Sarbanes-Oxley, where appropriate, plan development, and ensured corporate compliance with business unit-specific regulatory requirements. Wrote and conducted staff training.

Bank of America Securities

VP, Disaster Recovery

9 West 57th Street

New York, NY 10019

March, 2002 - December, 2002

Developed and implemented end-to-end technology solutions for global transactional and technology units, including the trading floor, Foreign Exchange, Derivatives, and Private Client Services. Member of Northeast Regional Recovery team responsible for the application of disaster recovery plans, the conduct of emergency test scenarios, and interface with internal business clients about the ramifications of out-of-region events. Developed work space recovery solutions in regional recovery centers and managed GLBA process for relevant business units, ensuring compliance with federal reporting. Managed relationship with internal Corporate Audit and external regulatory groups reviewing the efficacy of internal controls and recovery options for transactional and technology units. Developed and maintained database resources for senior management reporting.

Citibank, N.A.

Group Program/Process Manager

One Court Square

Long Island City, NY 10178

April, 1993- May, 2001

Directly managed compliance, audit and information security (GISO) deliverables for architecture and emerging technology and corporate infrastructure business units, the trading floor, and transactional applications used globally for electronic delivery. Responsible for federal and regulatory reporting, corporate and business-specific policy development and implementation. Co-authored and taught staff globally internal controls training program, which included process mapping, MIFT, KYC and categorization of risk; program subsequently elevated to corporate standard. Conducted project, risk and systems reviews, including monthly compliance reviews of buy vs. build technology initiatives; system, network and facilities (work and data center) reviews for physical security and compliance with business information security policies. Piloted standardized models for self assessments, continuity of business and disaster recovery plans, subsequently elevated to corporate standard. Managed end-to-end technology projects for SEI level 3 businesses, including the development of space and management of third-party vendors and consultants. Identified and tracked to resolution corrective actions resulting from project and/or risk reviews and self assessments. Performed change management and process re-engineering to streamline business operations and implement better controls. Prepared and presented reports to, and interfaced with, senior management and federal agencies to ensure integrity of systems controls, information security and the compliance by users with all levels of policy. Participated in committees re-writing and publishing corporate standards for business information technology, technology framework, business conduct and ethics, suspicious activity reporting, and third party vendor and consultant performance. Served as Y2K Regulatory Compliance Officer for Global Relationship Bank. Monitored the flow of information and responses given to in-country regulators and authorities worldwide, including MRCP and BRPC approvals.

EDUCATION

Audit Methodology

Export Licensing

Internal Controls (group wrote and classroom taught)

Process Management (Rummler-Bache Consultant Group)

Product Management (American Management Association)

Privacy (multiple vendor programs)

Information Security (multiple vendor programs)

Foundations in Leadership

Quality Fundamentals

Project Management

Process Management

Emergency Management and Business Continuity (classroom and online versions)

FEMA ISU (self study)

Drew University, 1980 B.A. English with French and Political Science (Pre-Law)

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