Customer Service High School

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Kelvin

MitchellKelvin Mitchell

***** *. ******* *** ****** CO 80018 Home: 303-***-**** abqc2r@r.postjobfree.com

OBJECTIVE

Seeking to obtain an entry level position that is challenging and which offers growth based on dedication and proven ability.

SKILLS

8 years experience in warehouse/freezer environment

12 years experience in customer service.

Self-directed worker/productive team member.

Strong physical qualities, able to continuously lift, lower, push, and pull merchandise up to 100 pounds

Able to concentrate, memorize, and recollect logical connections and sequences.

Excellent communication and interpersonal skills.

Microsoft Word- Intermediate level

Microsoft Outlook- Intermediate Level

Microsoft Office-Intermediate Level

WORK HISTORY

MANNA PRO, Denver, Colorado

Warehouse Stacker/Feed Bagger (May 2009-Jul 2009)

Identified various bags for the numerous products of animal feed to be packaged daily.

Loaded complete bags unto pallets in increments of 40-50lb. bags according the tonnage of the customers, at 2700 bags filled daily.

Resolved customers complaints by performing activities such as exchanging merchandise, restacking fallen pallets, and driving forklifts to load or retrieve product...

WALMART, Centennial, Colorado

Cashier (Sept2008-Jan2009)

Established or identified prices of goods, services or admission and tabulated bills using cash registers or optical price scanners.

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct with adequate change.

Performed activities such as exchanging merchandise and refunding monies.

U.S. FOODSERVICE, Centennial, Colorado

Night Warehouse Order Selector (May 2007-Nov 2008)

Obtained merchandise from pallets and shelves using pickers, forks and jacks, pulling 1600 cases daily at 100% with 0.01% error rate.

Placed merchandise at dock doors to be shrink wrapped and loaded into trailers.

Cleaned and maintained supplies, tools, and equipment and storage areas in order to ensure compliance with safety regulations.

SGS NORTH AMERICA, Denver, Colorado

Central Region Supervisor (Oct 2001- Feb 2007).

Responsible for strategic partnerships. Provided training for new appraisers, support regional account activities, ensured quality customer service, resolved disputes and took strategic action to promote territorial growth.

Coordinated the daily operational objectives, performed departmental functions in an efficient, timely manner while meeting quality performance standards.

Maintained all required certification required by DOT, OSHA and company policies.

Time Management- strong ability to organize and manage multiple priorities.

Customer Service Support/Lead Appraiser/ Inspector (Nov 1995-Oct 2001)

Conferred with customers by telephone or in person in order to provide information about product and services, to take orders or cancel accounts, or to obtain details of complaints.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Referred unresolved customer grievances to designated departments for further investigation.

Supervised up to six employees in the examination of damaged vehicles for the extent of structural, body, mechanical, electrical, and interior damage, to determine remarketing value for auto manufacturers.

Handled equipment malfunctions and assisted in conducting on-the-road audits and maintaining all management and system procedures.

MILITARY EXPERIENCE

UNITED STATES ARMY, Fulda, Germany; Fort Hood, Texas

Fire Direction Cannoneer Specialist (Jun 1990-Oct 1993)

Honorably Discharged.

EDUCATION

KETTERING HIGH SCHOOL, Detroit, Michigan

High School Diploma.

UNIVERSITY of COLORADO DENVER, Denver,Colorado

Currently seeking a Pharm D degree

QUALIFICATIONS

Forklift certified, pallet jack & double pallet jack certified

Experienced in all aspects of order selecting, palletizing & loading.

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