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Manager Customer Service

Location:
Biddeford, ME
Posted:
January 28, 2013

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Resume:

David Robertson

** ****** ******

Kelvin Grove **59

Queensland Australia

Tel: +61-422-***-***

Email: abqc16@r.postjobfree.com

Re: Job Opportunity

To whom it concerns,

My name is David Robertson, I recently lived in Japan from 2006 until 2011 where I

worked in a language school, Kindergartens, city hall and medical clinics.

I am now studying the Masters of Applied Linguistics at the University of New England and the

Post Graduate Diploma of Teaching at the Queensland University of Technology, which is the

professional qualification to become a Teacher in Australia.

Please view my resume, if you require further information, please contact me.

Yours Sincerely,

David Robertson

Resume of David Robertson

20 Blythe Street 042*-***-***

Kelvin Grove 4059 abqc16@r.postjobfree.com

Queensland Australia www.davidrobertson.info

2012 www.davids.jp and www.fromjapan.com.au Australia

Experience

Setting up these companies now; One is to export Australian made

confectionery and products to Japan, the other is to import Japanese

made fine crafts to Australia.

2006 to 2011

Kagoshima English

Kagoshima, Japan

Owner and Manager

School was opened in 1990 and has grown successfully to include

corporate clients such as Sony and Kyocera, Doctors and University

employees who require English for business and academic use.

During 2007 an opportunity to buy into the school presented itself as

it was failing and the previous part owner wanted to return to his birth

country.

Completely reinventing the school from a personal cash cow to a

functional business.

Have maintained contracts with Kindergartens, Pre-Schools, Public

Companies and Council English classes.

Continued to facilitate English advancement to Doctors, Professors

on a regular basis.

Human resources experience in employing Japanese English speaking

and native English speaking teachers to fill roles at schools and council

classes.

Developing lesson plans by adding value and delivering quality

lessons to students.

Built a good solid curriculum that allows for continued improvement

in English for adults and children.

The only non government run school in the region to be allowed to

offer the National English test known as EIKEN (In english: Step

English Examination Test)

Successful marketing campaign development and using innovative

methods to market products.

Developing systems and procedures in order to produce quality

results in numerous facets of the business, including relevant computing

systems, and for ease of data entry operator and end user.

Ensuring all business correspondence is up to a satisfactory standard,

in particular between japanese and non speaking Japanese staff.

Education in Japanese culture, traditions, business customs,

procedures and practices in Japanese business and society for foreigners

arriving in Japan.

Managing all facets of the front office, including rostering of staff,

preparation of daily duties, managing appointments, meetings and

payroll.

To non contracted parties, selling educational packages for English

improvement, ranging in different purposes(e.g General English,

Medical English, Academic English etc.)

2003 to 2007

Cricket Bats Australia

Beenleigh, Australia

District Sales Manager

Experience in business negotiations with Pakistani manufacturers and

retail shops in Australia.

Learnt import, export and customs requirements for different

products.

Develop information systems to keep track of customers, shipments.

Website development and updating of website with relevant

information to customers.

Introducing e-commerce and e-business systems for customer

convenience.

Learning different accounting software for business use.

Travelled to Pakistan, Sri Lanka, Bangladesh and India on business

numerous times.

2003 to 2005

Virgin Money

Brisbane, Australia

Credit Collections and Team Manager

Providing customer service regarding collection issues, process

customer refunds, process and review account adjustments, resolve

client discrepancies and short payments. Responsible for monitoring

and maintaining assigned accounts- Customer calls, account

adjustments, small balance write off, customer reconciliations and

processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the

Accounts Receivable Department.

Enlist the efforts of sales and senior management when necessary to

accelerate the collection process.

Must communicate & follow up effectively with sales dept regarding

customer accounts on a timely basis.

Establish and maintain effective and cooperative working

relationships with dealers and sales.

2012 Queensland University of Technology, Australia

Education

Graduate Diploma of Education

Australia`s Teacher Qualification

2012 University of New England, Australia

Masters of Applied Linguistics (TESOL)

The Master of Applied Linguistics (Masters of Applied Linguistics) is

a part time two-year program designed for graduate professionals

working with language in a range of areas such as TESOL, second /

foreign language teaching, translation and interpreting. It provides a

professional qualification and specialist training in the discipline, and

may prepare for doctoral level study.

The program aims to equip students with an understanding of key issues

and research finding in applied linguistics, and with the skills to make a

substantial professional contribution to the field.

2007 to 2008 University of Southern Queensland, Australia

Post Graduate Certificate of Business

The Post Graduate certificate of Business Administration is an

advanced academic program for graduates from any discipline who

have considerable business experience, and who have a recognised

potential for advanced managerial responsibility. This program focuses

on those areas of modern management that develop judgement, skills

and attitudes that are essential to managerial responsibility.

Students undertaking the program may supplement their generalist

skills by exploring an area of management in depth, chosen from a

Discipline Specialisation. Specialisations within this program are:

Accounting, Business Law, e-Business, Environmental Management

and Sustainable Development, Finance, Human Resource Management,

Information Systems, International Business, Leadership, Marketing,

Occupational Health and Safety, Personal Financial Planning, Project

Management.

Proficient in Japanese language 2nd level (equivalent to a Japanese

Interests

teenager). Able to adapt to change rapidly. Complete independence and

ability to be autonomous, or work within a group. Car, Motorcycle and

Boat licences in Australia and Japan. Basketball, politics, international

relations, travel, collecting old Time, Life, National Geographic and

other international magazines, radio control aeroplanes, golf, rugby,

hiking, reading old classic non fiction books, reading religious and

philosophy books. Queensland University of Technology Japan Club

(which helped raise funds for Tsunami and Earthquake relief, present),

Brisbane Japanese and English learners Club(present), Griffith

University Aikido Club(past), Healthstream Swimming Team(past),

Tingalpa Radio Control Aeromodellers club(present), Unicef

volunteer(present), Smith Family door knock appeal(past), Griffith

University new student advisor and support team(past), Reedy Creek

Dirtbike (Motorcycle) Club(past), Blue Mountains grass ski racing

team(past), University basketball team(past).

K-Talk English School

References

Working from 2007 to 2011 as Business Manager/ Teacher.

Address: Kirishima Shi, Kokubu Chuou, 1 Choume 12-11-1

Telephone: 099*-**-****

Email: abqc16@r.postjobfree.com

Limited English and Japanese speaker available.

Kirishima City Hall.

I was serving Kirishima City Hall with English and Business English

lessons for Citizens of Kirishima.

Address: Kirishima Shi, Kokubu Chuou, 3 Chome 45-11

Telephone: 099*-**-****

Email: abqc16@r.postjobfree.com

(Only Japanese is spoken at this institution)

Asahi Youchien, Hayato.

Currently this school is running English lessons for children from 2 to 6

years of age.

Address: Kagoshima Ken, Aira Gun, hayato cho 1215-11

Telephone: 099*-**-****

(Only Japanese is spoken at this institution)

Kurara Youchien.

I was running English lessons for children from 2 to 6 years of age.

899-4322 Kirishima, Kagoshima City Fukushima, Kokubu 2-15-29-6

Telephone: 099*-**-****

Email: abqc16@r.postjobfree.com

(Only Japanese is spoken at this institution)



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