Manager Customer Service
Resume:
David Robertson
Kelvin Grove **59
Queensland Australia
Tel: +61-422-***-***
Email: **********@*****.***
Re: Job Opportunity
To whom it concerns,
My name is David Robertson, I recently lived in Japan from 2006 until 2011 where I
worked in a language school, Kindergartens, city hall and medical clinics.
I am now studying the Masters of Applied Linguistics at the University of New England and the
Post Graduate Diploma of Teaching at the Queensland University of Technology, which is the
professional qualification to become a Teacher in Australia.
Please view my resume, if you require further information, please contact me.
Yours Sincerely,
David Robertson
Resume of David Robertson
20 Blythe Street 042*-***-***
Kelvin Grove 4059 **********@*****.***
Queensland Australia www.davidrobertson.info
2012 www.davids.jp and www.fromjapan.com.au Australia
Experience
Setting up these companies now; One is to export Australian made
confectionery and products to Japan, the other is to import Japanese
made fine crafts to Australia.
2006 to 2011
Kagoshima English
Kagoshima, Japan
Owner and Manager
School was opened in 1990 and has grown successfully to include
corporate clients such as Sony and Kyocera, Doctors and University
employees who require English for business and academic use.
During 2007 an opportunity to buy into the school presented itself as
it was failing and the previous part owner wanted to return to his birth
country.
Completely reinventing the school from a personal cash cow to a
functional business.
Have maintained contracts with Kindergartens, Pre-Schools, Public
Companies and Council English classes.
Continued to facilitate English advancement to Doctors, Professors
on a regular basis.
Human resources experience in employing Japanese English speaking
and native English speaking teachers to fill roles at schools and council
classes.
Developing lesson plans by adding value and delivering quality
lessons to students.
Built a good solid curriculum that allows for continued improvement
in English for adults and children.
The only non government run school in the region to be allowed to
offer the National English test known as EIKEN (In english: Step
English Examination Test)
Successful marketing campaign development and using innovative
methods to market products.
Developing systems and procedures in order to produce quality
results in numerous facets of the business, including relevant computing
systems, and for ease of data entry operator and end user.
Ensuring all business correspondence is up to a satisfactory standard,
in particular between japanese and non speaking Japanese staff.
Education in Japanese culture, traditions, business customs,
procedures and practices in Japanese business and society for foreigners
arriving in Japan.
Managing all facets of the front office, including rostering of staff,
preparation of daily duties, managing appointments, meetings and
payroll.
To non contracted parties, selling educational packages for English
improvement, ranging in different purposes(e.g General English,
Medical English, Academic English etc.)
2003 to 2007
Cricket Bats Australia
Beenleigh, Australia
District Sales Manager
Experience in business negotiations with Pakistani manufacturers and
retail shops in Australia.
Learnt import, export and customs requirements for different
products.
Develop information systems to keep track of customers, shipments.
Website development and updating of website with relevant
information to customers.
Introducing e-commerce and e-business systems for customer
convenience.
Learning different accounting software for business use.
Travelled to Pakistan, Sri Lanka, Bangladesh and India on business
numerous times.
2003 to 2005
Virgin Money
Brisbane, Australia
Credit Collections and Team Manager
Providing customer service regarding collection issues, process
customer refunds, process and review account adjustments, resolve
client discrepancies and short payments. Responsible for monitoring
and maintaining assigned accounts- Customer calls, account
adjustments, small balance write off, customer reconciliations and
processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the
Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to
accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding
customer accounts on a timely basis.
Establish and maintain effective and cooperative working
relationships with dealers and sales.
2012 Queensland University of Technology, Australia
Education
Graduate Diploma of Education
Australia`s Teacher Qualification
2012 University of New England, Australia
Masters of Applied Linguistics (TESOL)
The Master of Applied Linguistics (Masters of Applied Linguistics) is
a part time two-year program designed for graduate professionals
working with language in a range of areas such as TESOL, second /
foreign language teaching, translation and interpreting. It provides a
professional qualification and specialist training in the discipline, and
may prepare for doctoral level study.
The program aims to equip students with an understanding of key issues
and research finding in applied linguistics, and with the skills to make a
substantial professional contribution to the field.
2007 to 2008 University of Southern Queensland, Australia
Post Graduate Certificate of Business
The Post Graduate certificate of Business Administration is an
advanced academic program for graduates from any discipline who
have considerable business experience, and who have a recognised
potential for advanced managerial responsibility. This program focuses
on those areas of modern management that develop judgement, skills
and attitudes that are essential to managerial responsibility.
Students undertaking the program may supplement their generalist
skills by exploring an area of management in depth, chosen from a
Discipline Specialisation. Specialisations within this program are:
Accounting, Business Law, e-Business, Environmental Management
and Sustainable Development, Finance, Human Resource Management,
Information Systems, International Business, Leadership, Marketing,
Occupational Health and Safety, Personal Financial Planning, Project
Management.
Proficient in Japanese language 2nd level (equivalent to a Japanese
Interests
teenager). Able to adapt to change rapidly. Complete independence and
ability to be autonomous, or work within a group. Car, Motorcycle and
Boat licences in Australia and Japan. Basketball, politics, international
relations, travel, collecting old Time, Life, National Geographic and
other international magazines, radio control aeroplanes, golf, rugby,
hiking, reading old classic non fiction books, reading religious and
philosophy books. Queensland University of Technology Japan Club
(which helped raise funds for Tsunami and Earthquake relief, present),
Brisbane Japanese and English learners Club(present), Griffith
University Aikido Club(past), Healthstream Swimming Team(past),
Tingalpa Radio Control Aeromodellers club(present), Unicef
volunteer(present), Smith Family door knock appeal(past), Griffith
University new student advisor and support team(past), Reedy Creek
Dirtbike (Motorcycle) Club(past), Blue Mountains grass ski racing
team(past), University basketball team(past).
K-Talk English School
References
Working from 2007 to 2011 as Business Manager/ Teacher.
Address: Kirishima Shi, Kokubu Chuou, 1 Choume 12-11-1
Telephone: 099*-**-****
Email: *********@*****.**.**
Limited English and Japanese speaker available.
Kirishima City Hall.
I was serving Kirishima City Hall with English and Business English
lessons for Citizens of Kirishima.
Address: Kirishima Shi, Kokubu Chuou, 3 Chome 45-11
Telephone: 099*-**-****
Email: ****@****-*********.**
(Only Japanese is spoken at this institution)
Asahi Youchien, Hayato.
Currently this school is running English lessons for children from 2 to 6
years of age.
Address: Kagoshima Ken, Aira Gun, hayato cho 1215-11
Telephone: 099*-**-****
(Only Japanese is spoken at this institution)
Kurara Youchien.
I was running English lessons for children from 2 to 6 years of age.
899-4322 Kirishima, Kagoshima City Fukushima, Kokubu 2-15-29-6
Telephone: 099*-**-****
Email: ***-********@**.*****-***.**
(Only Japanese is spoken at this institution)
Contact this candidate