Post Job Free

Resume

Sign in

Customer Service Development

Location:
Boynton Beach, FL
Posted:
January 30, 2013

Contact this candidate

Resume:

Alvin Jackson

Email: abqbzs@r.postjobfree.com

Address: **** ******* ******* *****

City: Boynton Beach

State: FL

Zip: 33437

Country: USA

Phone: 561-***-****

Skill Level: Senior

Salary Range: $150,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DR. ALVIN B. JACKSON, JR.

5528 Boynton Gardens Drive 561-***-****

Boynton Beach, FL 33437 abqbzs@r.postjobfree.com

Public Management Executive

Business Development * Government Relations * Public Administration

PROFILE

* Accomplished senior executive with more than 27 years` experience in government, business and economic development.

* Creative problem solver with extensive expertise in all facets of local, regional and state government.

* Unparalleled track record in strategic planning and transforming operations within marketing, media relations, Human resources, procurement, customer service, and economic development, etc.

* Exceptional leader with highly developed decision-making skills, adept in facilitating effective change management in dynamic environments.

* Developed leadership, communication and teamwork skills to enhance the effectiveness of teams.

* Empowered and trained staff to be systematic and flexible in problem solving.

* Developed rewards and recognition programs aligned with performance and great customer service.

* Enthusiastically moves organizations forward by strategically establishing organizational cultures dedicated to service, teamwork, process improvement and effective leadership.

* Proven track record for leading comprehensive economic and business development initiatives with the emphasis on creating jobs and expanding the tax base.

* Published author and skilled communicator known for strong interpersonal skills and ability to build high-performing, cohesive teams.

SELECTED ACCOMPLISHMENTS

Leadership

* Organized one of Central Florida`s premier cultural black arts festivals; the Zora Neal Hurston International Festival. Attendance was over 100,000.

* Developed senior leadership teams to work with elected boards in partnership to create agency`s Strategic Goals and overall performance measures, establishing programmatic approach and implementation; utilized mid-level management teams for operational process improvement initiatives.

* Devised internal communication processes that are timely and informative. Developed a just-in-time communication strategy consisting of weekly written communications from the Executive Office, group messages, video tapings and on-line announcements highlighting goals and accomplishments.

* Created Learning Institutes within agencies to articulate the corporate and leadership values of the organization and to clearly define its value-driven leadership characteristics, which resulted in consistency of purpose when the leaders executed the organization`s strategies by aligning the leadership and employees to common principles and goals for conducting business.

* Provided leadership and managed staff of up to 1000 persons at SFWMD; 750 persons at Lake County Government; 150 at the City of Eustis; 50 at the City of Eatonville.

* Organized the state`s first Water Academy for Local Elected Officials, to educate about water resource management and strengthen partnership between Cities and Counties with the Water management District; 25% Elected Officials attended through 16 counties in South Florida.

* Led the creation of Federal and State legislation designating Eatonville as the nation`s oldest Black Incorporated City.

Public Administration / Corporate Management

* Directed business functions for largest water management district in the state of Florida with 3,000 employees (1,800 FTE and 1,200 consultants) and a budget of nearly $1.2 billion dollars.

* Recovered $600,000 annually in ad valorem dollars through negotiation and development of a memorandum of understanding (MOU) with Broward County.

* Acquired funding for a variety of programs and projects where no funding previously existed. Secured over $20 million in grant funding from federal and state governments at no cost to the City.

* Improved the City`s water/sewer infrastructure by securing $1.3 million in grant funds to replace lines and connections for over 2,500 residents.

* Implemented a procurement diversification initiative and increased minority vendor expenditures from $4 million to over $200 million dollars in four years.

* Initiated strategic planning process to link programs and budgets into one comprehensive and integrated work plan. As A result, strategic planning drove the agency`s budget development and decision-making process.

* Created an official Agency Clerks office for Board Agenda review, the filing and retrieving process for governing board official actions and resolutions. No system existed previously. The new process resulted in all legislative actions being codified and catalogued electronically by date, item number and title.

* Secured grant funds of $375,000 to improve the City`s deteriorated Downtown Park and saved the historic band shell. Resulted in a National registry of Historic Places designation.

* Created a strategic plan that identified skill sets needed for core positions and non-core positions to bee outsourced, resulting in reduction of 45 positions.

Process and Quality Improvement

* Re-engineered the Media and Outreach Department. Reduced staff by 32.3% and increased productivity by outsourcing 80.5% of production. Increased positive and accurate media coverage by over 57% with exposure in national print and broadcast media.

* Transformed support functions such as, Procurement, Human resources, Finance, Information technology and Facilities Management into strategic partners for the organization for a more efficiency and customer oriented business practice.

* Created a culture of process improvement through the utilization of cross-functional teams, benchmarking and creating best practices in operations in cost of programs to achieve the highest level of efficiency and all-around effectiveness. Over 50 operations re-engineered.

Corporate Culture Development

* Developed a quality customer service oriented culture. Hired and assembled team members based on commitment to incorporate values into daily business practices.

* Created a culture of rewards and recognition (formal & informal) resulting in positive attitudes from team members toward internal and external customers, aligned to the organization`s vision, mission and corporate values.

* Incorporated mandatory quarterly team building activities and/or sessions which lead to high performance and innovative team development, results in greater communication across organizational lines and cross-functional teamwork.

Economic / Business Development

* Led -The Economic and Small Business Initiative- for the Everglades restoration project, creating over $200 million in opportunities for local businesses, creating a total of 700 jobs, $33 million payroll, and economic impact of $87 million into local economy.

* Increased new job opportunities due to loss of primary industry (citrus). Implemented -Job Investment Trust Fund-, where the county invested over $2.1 million, creating over $2,000 new jobs within a three-year period and resulted in a return investment of over $80 million to the county.

* Secured funding source for small businesses unable to secure small business loans. Developed -Downtown Eustis Revolving Loan Program- with First Union Bank, securing loan commitments up to $250,000 for ten businesses.

* Implemented a fast track permitting process through development of a streamlined pre-application process for industries. The time used to process applications was reduced from 120 days to 30 days.

* Developed a 528-acre industrial park that attracted 15 new industries, added over two million square feet to the tax rolls and over $57 million in gross sales in three years.

* Initiated affordable housing opportunities for low-to-moderate income families. Initiated affordable housing partnership with 14 local governments and 9 major banks, which created over 5,000 new homeowners with less than three defaults in five years.

PROFESSIONAL EXPERIENCE

Hallandale Beach Community Redevelopment Agency (1/2011 - 1/2013)

Executive Director - Leads City`s Redevelopment and Economic Development initiatives to eliminate slum and blighted conditions, to create sustainable jobs and expand overall tax base; manages five employees and a $11 Mil annual budget.

* Updated 10 year old CRA plan, created a programmatic outcome driven implementation plan with success measures.

* Established By-Laws (Charter) for guiding the operations of the CRA in accordance to F.S. 163.330, outlining Board of Directors and Staff responsibilities for carrying out the mission of agency.

* Developed an Economic Development Strategic Plan for Hallandale Beach identifying targeted industries and outlining strategies for implementation.

* Created a Programmatic Budget which aligns with the strategies of the CRA Implementation Plan and the Economic Development Strategic Plan.

* Developed -Budget in Brief- publication to inform the public of -where CRA revenues come from- and -how the CRA spend budgeted dollars-.

* Created a Land Acquisition Policy to guide acquisitions in accordance with F.S. 163.330.

* Rewrote Down Payment Assistance Policy to eliminate -first time- criteria and reduce ownership requirement from 20 years to 10 years.

* Administered an $11 Mil affordable housing Private/Public partnership project -Highland Park Village Townhomes (52 units), certified buyers, marketed the units and coordinated bank mortgages- 95% sold in 1 year.

* Administered an $1.1Mil affordable housing Neighborhood Stabilization Program (NSP) Rehabilitation project -Carver Heights Townhomes (8 units), construction management, certified buyers, marketed the units and coordinated bank mortgages.

* Constructed Foster Park Community Center, $1.5 Mil project; 40% local vendors ($640,000); 90% local labor (total payroll $337,000); overall economic impact to community $1 million.

* Hired CRA`s first legal Counsel.

* Rewrote Business, Commercial and Residential Programs to streamline application and approval processes for the applicants from weeks unknown to l0 days.

* Secured over $2 Mil for the City`s Affordable Housing Program through negotiations with The Villages of Gulfstream (the city`s premier thoroughbred racetrack, casino, and shopping and entertainment development.)

* Established CRA as a separate legal entity from City for greater accountability and transparency.

* Reassessed Cost allocation payments to the City, reducing financial impact to the CRA by 23% (from $1 million to $236,000.00).

* Formalized services provided by City through MOU`s approved by the CRA Board totaling $2 Mil

* Identified all CRA owned land, transferred 43 lots from the City to the CRA to bring incompliant with Florida Statutes regarding CRA acquisitions.

* Services over 600 business and residential loans with a portfolio value of over $1.8 million.

The Quantum Leadership Group, Inc. (8/2007 - 1/2011)

Principal Officer

* Led economic and small business initiatives for the Everglades restoration Project that created opportunities for over 4200 local businesses, 700 jobs with $33 million payroll and local economic impact of $87 million.

* Managed outreach, workforce and business development and facilitation services for the Everglades restoration Project.

* Facilitated the development of a workforce development program for one of the largest infrastructure projects currently being constructed, -Clean Water Atlanta-.

* Facilitated strategic planning process and provided leadership training for Florida Keys Aqueduct Authority, Haines City CPLS, P.A., Lake Community Action Agency and Palm Beach Atlantic University.

* Secured $100,000 for Grassy Waters Foundation from Wal-Mart for environmental education programming.

* Secured $1.2 million from the South Florida Water management District for Everglades Restoration workforce training - Heavy Equipment and Craft Laborer - Palm Beach State College provided training.

* Secured $600,000 for the South Florida Water Management District from Wal-Mart for Everglade`s construction job creation.

Nova Consulting (8/2005 - 7/2007)

Outreach Manager

* Led development of a small business program, outreach efforts and workforce utilization program for Everglades project as a consultant to the South Florida Water management District, which resulted in 300 new jobs, $20 million payroll, 350 construction graduates and over 4000 local business recruited.

South Florida Water Management District (2001 -2005)

Deputy Executive Director - Directed all the agency`s corporate resources, outreach and local government affairs. State`s largest water management agency, serving over 16 counties, 7.1 million people, 1,800 employees with $1.2 billion budget.

* Recovered $600,000 annually in ad valorem dollars through negotiation and development of a memorandum of understanding (MOU) with Broward County.

* Led strategic planning process to link programs and budgets into a single comprehensive, integrated work plan resulting in streamlined, cohesive budget development and decision-making processes agency-wide.

* Directed streamlining of procurement processes that resulted in 95% of contract documents being executed within 30 days.

* Guided procurement diversification initiative that increased minority vendor expenditures by over 168% for a total of $60 million in one year.

Lake County Government (3/1996 - 7/2001)

Deputy County Manager - Directed all the County`s corporate resources, economic development and inter-government relations, with 750 employees and $200 million Budget.

* Directed first countywide strategic planning initiative that engaged 3,000 citizens, raised over $100,000 and resulted in comprehensive 10-year strategic plan.

* Developed and implemented continuous quality improvement processes that resulted in increased organizational efficiencies and greater customer service.

Economic Development Director (3/1993 - 3/1996)

County and 14 municipalities - Led the County`s economic development activities.

* Implemented $2.1 million Job Investment Trust Fund to increase job opportunities after loss of primary industry (citrus), which created over 2,000 new jobs within three years and provided county with $80 million return on investment.

* Attracted 50 new industries in three years as a result of county implementation of economic development policy created from an innovative planning initiative that brought together over 120 businesses, community partners and educational leaders.

* Attracted 15 new industries that added over two million square feet to tax rolls and generated gross sales over $57 million in three years as a result of leading development of 528-acre industrial park.

City of Eustis (3/1990 - 3/1993)

Leisure Services Director - Directed the City`s Economic Development, CRA, parks and recreation, Library Services, Historic Preservation, Community development, grants administration and affordable housing.

* Acquired funding for programs and projects where no funding previously existed, including securing over $20 million in federal and state grants.

* Initiated nationally recognized and award-winning affordable housing partnership with local municipalities and major bank, which created over 5,000 new homeowners (with fewer than five defaults in five years).

* Developed Downtown Eustis Loan program with First Union National bank, securing loan commitments up to $250,000 for ten businesses unable to secure other small business loans.

* Restored city`s deteriorated Downtown Park and Historic band shell.

City of Eatonville (10/1988 - 3/1990)

City Administrator -Led full service municipal government agency with over 50 employees, and a $3 million Budget.

* Led renegotiation and restructuring of franchise fee collections, resulting in additional annual revenues of $1 million.

* Improved city`s water/sewer infrastructure by securing grant funds of $1.3 million to replace lines and connections for over 2,500 residents.

EDUCATION

Doctor of Ministry degree - Thomas Brown Bible College, Jacksonville, FL

Masters of Ministry degree - Thomas Brown Bible College, Jacksonville, FL

Bachelor of Arts degree in Government and Politics - University of Maryland, College Park, MD

PUBLICATIONS

It Is Another Great Day: An Inspiring Guide to Effective Leadership (2009)

www.itisanothergreatday.com

AFILIATIONS

* The Church Of The Kingdome of God, Inc., Pastor

* Chief Administrative Officer - The Church Of The Kingdom Of God, Inc, - 1990 - Present

* The Innovations Group, Board of Directors - 2004-2007

* Institute of Government, Palm Beach county, Board of Directors - 2005-2007

* Grassy Water, Board Of Directors - 2005-2009

* Palm Beach County Economic Development Resource Council - 2003-2004

* Florida Greenways & Trails Council, Gubernatorial Appointee - 2001-2205

* Florida State African America Committee, Secretary Of State Appointee - 1997

* Florida Trust For Historic Preservation -1999-2004

* Florida City/county Managers association - 1996-2010

* Chairman Water & Wastewater Rate Study Committee, City Of Eustis - 1994

* Lake County Industrial Development Authority, secretary - 1993-1996

* Governmental Affairs Committee, Eustis Chamber Of Commerce - 1991

* White House Conference on Library and Informational Services and Governor`s Conference on Library and Informational Services - 1991

* Florida Historic Preservation Advisory Council, Secretary Of State Appointee - 1989 - 2001

* Pastoral Care committee, Florida Hospital Waterman - 1990- 1992

* United Neighbors in Touch With Youth, President - 1990 -1993

* Eustis historical Museum and Preservation Society - 1990 - 2000

AWARDS

* Recipient of two (2) National Association Of ` Awards - Affordable Housing Initiative and Streamlined Permitting Process for Business Development.

* Florida Trust for Historic Preservation Individual Distinguished Service Award - 1999

* Orlando Sentinel Black Achievers Recognition -1997

* Orlando Sentinel & lake County League Of Cities, Outstanding Community Service Award - 1995

* Mayor and City Manager`s Award, Eustis, Florida -1992

* Who`s Who Among Black Administrators - 1998 - 1990 &



Contact this candidate