Sales Customer Service

Alfonso Cardenas

Email: *********@********.***

Address: **** ***** ***** **

City: Germantown

State: TN

Zip: 38138

Country: USA

Phone: 901-***-****

Skill Level: Director

Salary Range: $150,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ALFONSO CARDENAS

7850 Grove Brook Ct

Germantown, Tennessee 38138

E-mail: *******.*********@*****.***

LinkedIn Profile: www.linkedin.com/pub/alfonso-cardenas/10/296/438/

Cell 901-***-****

EDUCATION: University of Memphis, Memphis, Tennessee.

Bachelors of Business Administration, major in International Business, May 1995.

EXPERIENCE:

Nov 06 Present Olympus (Gyrus ACMI. ENT Division), Memphis, Tennessee.

Director of Finance and Sales Operations

Development, management, and communication of all financial statements and analysis to Olympus corporate headquarters. Development of budgets as well as revenue and expense forecasts. Support the ENT divisions president and CEO in all matters related to finance, sales, marketing, and strategic planning implementation. Development and management of field inventory policies and controls. Developed key performance indicators to measure the return on the investment as well as priorities for Olympus short and long term objectives.

Oct 05 Nov 06 Gyrus ENT, LLC. Memphis, Tennessee.

Director of Sales Support Services

Responsible for the overall support of field sales representatives, regional managers, VP of sales, and marketing. Management of the customer service, loaner services, and sales support departments. Developed and implemented customer pricing strategies to ensure growth plan achievements. Implemented several key training and process change programs to improve productivity on all service levels.

Jun 01 Sept 05 Gyrus ENT, LLC. Memphis, Tennessee.

Distributor Service Manager

Responsible for developing a new structure to support field sales representatives. Developed new compensation plan as well as the design of the companys first web-base sales reporting platform. Acted as the key member of the ERP implementation team. Management of all independent sales agreements with independent distributors in the U.S. as well as distributors in Latin America and Canada.

Jul 99 May 01 Smith & Nephew, Inc. Memphis, Tennessee.

Contract Marketing Manager

Develop multi-divisional marketing and financial strategies to meet Smith & Nephews overall objectives. Manage multi-divisional sales incentive programs. Developed, implemented, and administered corporate contract agreements with major group purchasing organizations. Management and development of sales and performance analysis reports needed for the growth of nationwide corporate contracts.

Jun 98Jun 99 Smith & Nephew, Inc. Memphis, Tennessee.

Contract Analyst.

Management and development of marketing and sales analysis reports needed for the growth and implementation of national and regional corporate contracts. Provided complete support to U.S. distributors and sales force for all GBUs as well as account managers to increase sales profitability and performance. Identified trends and key relationships within data gathered to maximize growth and recognize areas of opportunities needed to increase profits. Provided support to customers, sales representatives and distributors on local contracts and pricing issues for Orthopaedic, ENT, and Endoscopy divisions.

Mar 96 - May 98 MCI Telecommunications, Memphis, Tennessee. Business Analyst.

Responsible for the analysis and payment of $3.5 million in annual compensation to sales representatives, middle management and senior management. Analyzed statistical data in accordance with network performance and budget standards. Reported commission and forecasted call center performance in order to increase productivity in future sales cycles. Supported sales and marketing strategies to increase productivity.

ACHIEVEMENTS: Fluent in Spanish as well as in English; excellent verbal and written communications skills in both languages; superior organizational and analytical skills and extensive knowledge of international economics. Knowledge of Hip, Knee, and Ear, Nose, and Throat anatomy and physiology.

COMPUTER SKILLS: Expert knowledge in Microsoft Excel, Access, Word, PowerPoint, Outlook, SAP, QAD, Business

Objects, Hyperion, Oracle, JDE, Oracle Sales Analyzer, and Microstrategy.

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