Elena Bizim

Mississauga, L*A*Y*, ON, Canada

Cell: (416) 333 – 5053 /Home: 905-***-****

E-mail: abqblg@r.postjobfree.com

ELENA BIZIM Objectives: Business Analyst

SUMMARY:

Good experience and understanding with the software development life cycle: requirements, architecture, design, construction, testing and implementation.Experience with a formalized project management process and test methodologyExperience with analysis or testing for SQL database using SQL queries/statements.Experience with analysis or testing for JAVA based systems, .Net systems and Oracle databasesGood experience testing Unix, WEB based and Client/Server applicationsExperience with object modeling, data flow analysis and process re-engineeringExperience in testing and Quality Assurance standards, practices and procedures.Very good experience in testing techniques including functional, smoke test, black-white test, regression, GUI and user acceptance testing.Experience in automated as well as manual testing techniques and tools. Used the Rational Robot package: SQA Robot, SQA Manager (academic knowledge Mercury Test Suite). Experienced VB6 developer, good experience in VC++, VBScript, JavaScript.Experience with Defect Tracking and quality metrics, version control systems/ protocolsResponsible for establishing, installing and maintaining test environments.Creativity skills sufficient to select and adapt general procedures suitable to the specific problem or issue being addressed. Long work experience in Agile type environments.

TECHNICAL SKILLS:

Software/Databases: Oracle, SQL Server, MS Access (ADO & DAO), FoxPro 8.0, Btrieve, dBase,

ClearQuest, PCVS-Version Manager, MS Project, Visio, MS Office

Install Shield 5.5 - 6.3, Wise, AppSight, LiveLink, Altiris

NET technology (VB, C#, ADO, ASP), XML, XSL, XPath, SOAP, WSDL, HTML, ASP, Front Page

Visual Basic (script language, ADO & DAO, SQL), Crystal Reports

Visual C++, VB and Java script, Borland C++, Lotus Notes Domino 4.5

Windows2k-XP, UNIX, HTML

QA Tools: Automated Test Tools Rational SQA Manager, Rational SQA Robot

(Mercury Test Suite), AppSight, Altiris, QA Load

CMMI (Capability Maturity Model Integration) Methodology, Agile

WORK EXPERIENCE:

Working/training from home 11/2011 –03/2012

Enrolled and followed a course How to build your own eCommerce site with Avenue5Consulting, Utah.

Created the eCommerce Affiliate Site with coaching support from Avenue5Consulting, with a specific niche as work lockers Learned specific methods of doing Marketing for Internet sitesLearned how to build an Affiliate eCommerce siteLearned how to build an Dropshipping eCommerce SiteLearned how to be a seller on eBay & to build your own storeLearned hoe to use Google Chrome, Google AdWords, Google Analytics

CIBC – Technology & Operations, Remote Banking Shared Services, Toronto, Ontario

Senior Test Coordinator 09/2010 – 08/2011

AMLICIF(Anti Money Laundering Customer Information File) and ICIF – 03/2011

QA Analyst on two existing bank applications requesting testing of versions 8.1 under the new available Internet Explorer 8.0. Specific functionality: multiple bank groups/applications sharing the same customer group but with customized access

Main functionality:

Create customer person, employee, organization for different CIBC groups as request agent source system, each of them with specific permissions

Lookup customer, Search by partial name, full name, ID and source system

Create and update customer information: additional names, addresses, phones, emails, WEB addresses, market preferences, integration mapping, classifications, products, roles, relationships

Prepare data and update XML files with specific customer test data for AMLICIF UI Batch Testing on the new Trillium v13 rules and WebServer v10

Work in Quality Center v9 to import/ update test packages and to run and report tests

ECIF - Enterprise Customer Information File Release 11 (including ePresentment – Electronic Presentment, release 2.0), working as QA Analyst between 12/2010 – 03/2011 The project is extending possibilities for CIBC assisted channels like On-Line Banking, Customer Information Management in English and French, CPD - Chordiant / Call Center, Retail Operations, Telephone Banking, and BranchNet (branch application for the bank), to register and view, and to select from specific Product Statements Delivery Preferences (paper or electronic delivery-paperless) as well as Alert Preferences (On-Line Banking OLB, Phone, E-mail) for their VISA, MasterCard products and Deposit Accounts.

The GAP document on the project detailed requirements

The Traceability Matrix for Use Case and User Interface Design UC & UID2200- View Product Summary Page (with formal review and approval), displaying based on categories all products attached to the client account: debit card, lending products, deposit accounts opened or in hot status/lost, closed

The Traceability Matrix for Use Case and User Interface Design UC & UID2900- View Product Statement Page (with formal review and approval): the application page displaying the available statements for the credit card and deposit accounts attached to the client account from the ENVOY Database

High and Detailed Level Test Cases for the same components with formal review and approval for the HLTCs for the specified bank group users

Participation in SIT P1 and T4 environments testing cycles, manual testing multiple modules in QTP, data preparation for VISA products, Wood Gundy Non-personal Visa products, Hyde Products (MasterCard), Personal Deposit Accounts like SAV and PCA, and the CDS-non personal account

SOA Test ECIF package 5.5.2 - 2010- QA Analyst including tests on the SOA ICIF package Release 9

Technical Environment: Windows XP. IE8.0 & IE6.0.

Software: Office/2003, SQL Server 2005, Mercury Quality Center 9.2 Enterprise Edition formally known as Test Director, DBVisualizer 7.0, SOA Test Package 5.5.2, QTP (HP)

Use of Time 75% Manual Testing, 10% Automated Testing, 15% Test Documentation & Problem Logs

Bank of Montreal – Nesbitt Burns - First Canadian Place Toronto, Ontario

Senior Quality Assurance Analyst 03/2008 – 08/2010

(Certified as QA specialist at bank level in 2009)

AML(Anti Money Laundering) - 2008- QA Lead - specific project including modifications in the some of the main bank application like RIS/Retail Information System (main bank application under Oracle), InvestorLine –main online investing application, Gateway – another online investing application.Wrote test plan, test level assessment and test cases for the two phases of the project following the BMO Methodology: formal reviews for each document and approvalTested to acceptance the changes on the applications forms, the new reports, the modifications in existing reports, with errors reported in BMO Defect Tracking System.

Maximizer CRM Application - 2008 & 2009 - QA Analyst – contributing to the QA Load Tests of the application, proving the low performances of the application. Continued with functional testing of all sub-systems (VB Net & SQL Server application produced by the company with the same name from Vancouver.

Wrote test cases for the 2009 phase for Time Zones and MS Word Integration functionalities. Ran for the formal review and approval.Tested all application: Administrator module, E-mail, Address Book functionality.Used SQL 2005 database testing

TFSA (Tax Free Saving Account) - 2008 - QA Lead – the new account type was required by CCRA and introduced in the RIS main bank application system: modifications on forms and reports. New reports also.

Wrote test plan, test level assignment and test cases for the 2009 phases following with formal review and approval.Tested RIS new forms and all reports.

ESG19 (Electronic Standard ) - 2009 - QA Lead – the new information modifications required by FundServ controlling the electronic standards on Canadian Mutual Fund Industry. Changes were introduced for joint accounts and beneficiary information.

Wrote test cases for the 2009 phase following with formal review and approval.Tested RIS changes and testing regression on the modules affected.

FIS 8.0 (Fund Information System ) - 2009 - QA Analyst/Tester – the new version of the FIS application was introduced for the Product Operations Department. At the same time a new server was used to support the new application. The interfaces FIS-RIS were changed.

Wrote test cases for the 2009 phase following with formal review and approval for RIS, RIS Regression on Mutual Funds modules, InvestorLine Regression package, Gateway regression package. Tested also the FNIS (vendor) FIS 8.0 application.Tested RIS & Gateway changes and testing regression on the modules affected.Developed in Access some data tools to select the correct data matching between RIS DB, FIS DB, FundServ DB.

Eligibility Non-Qualified Automation -2009 & 2010 - QA Lead – the new CCRA requirements on NQ securities had to be introduced in RIS, InvestorLine and Gateway. Changes were introduced as new forms and reports, changes to existing forms and reports (fast implementation project).

Wrote the test plan, test level assignment and test cases following with formal reviews and approval, Traceability document as requested by CMMI level 5.Tested RIS and Gateway changes and testing regression on the forms and reports affected: fixed income (bonds), mutual funds, equities and options in old trades and new acquisitions.Worked for the multiple implementation phases required on the project

Security Reference Master Information SRMI Long-Term Solution project - 2010 - QA Lead – the new project controlling errors on securities and private labels on which BMO has collaboration with Royal Bank of Canada. A Specific Data Cleansing Application is developed for the Product Operations Group, and Central Compliance Department (VB Net and SQL Server).

Buit the test plan, and test cases following with formal review and approval.

Technical Environment: Windows XP. The bank has moved to CMMI level 5 in 2009.

Software: Office/2003, Oracle 9i&10i DBs, SQl Server 2005, MS Access, QA Load, .Net, ClearQuest

Use of Time 75% Manual Testing, 10% Automated Testing, 15% Test Doc. & Problem Logs

IBM Canada Ltd, Mississauga, Ontario

Quality Assurance Tester 03/2007 – 12/2007

Application for the Independent Electricity Saving Organization

Documented in MS Word and tested the system interfaces for the IESO project (a utilities project targeting the implementation of the smart meters energy counters in Ontario). The interfaces are functional packages between the Local Distribution Companies (LDC) through the province, and a core system located at IESO, including two Oracle databases and a Siebel application. This system is the common infrastructure for receiving meter read data (interval consumption or /and register read data) from LDCs, perform a standard data validation, and estimation, and finally provide framed billing quantities for all SDPs (Service Delivery Points/smart meters). The system addresses the storage of meter read data, billing quantities and data relationships and an extensive list of reports. The following interfaces required the development of specialized test suites with over 550 detailed test cases, based on specific business requirements:

The Universal SDP ID Assignment Request/Response InterfaceThe Periodic Audit Synchronization InterfaceThe Billing Quantities Request InterfaceThe Billing Quantities Response InterfaceThe Billing Cycle Schedule Interface

Performed Smoke Test, and Regression Test for multiple versions of the application

Produced daily Status Reports regarding QA progress, QA findings, overall status to date using a specific regression spreadsheet

Tested to acceptance cca 25 reports on the meter read data, on exceptions, and consumption data; developed appropriate data models/scenarios for these reports, followed the re-engineering aspects required

Created data report models/sets for the implementation/promotion of the reports in all existing environments: Sandbox, QA, Training, Production Support and finally Production

Developed special test scenarios and data cases in support of user acceptance tests

Training 2 testers IBM global resources and prepared specific workflow documents to support the training purposes

Technical Environment: Windows XP, Unix (Putty), FTP (WinSCP)

Software: Office/2003, SIEBEL, Oracle 9i DBs, SQL Tools, MS Access, ClearQuest

Use of Time 65% System Testing, 20% UAT, 15% Testing Documentation and Problem Logs

Cornerstone Group of Companies, Data Services Group Toronto, Ontario

Quality Assurance Specialist 10/2005 – 02/2007

Documented in Visio the Infodirect process, a large data process targeting as result a national database of telephone directory listing information.QA-ed and tested the monthly production phases of multiple applications in use:

The Infodirect Process: multiple FoxPro Intermediary QC Files and multiple SQL Server final databases for EC, WC, ON and QC. Also QC/test activities on all outputs (cca 300 files and DBs) for almost 50 clients like governmental agencies, banks, journals, etc.

The Infodirect Online (new versions) – a WEB application/search engine on address and phone lists of residential and business records for all CanadaThe Universe Canada – an enhanced Infodirect data system, developed mainly in Foxpro, adding info from Direct Marketer Files, RFM: Recency – Frequency – Monetary, Geo Demographic Overlays.

Test and QA during the development phase for the Rogers Online Query Tool, a new client requested search engine over the WEB, supporting customized client queries and having file extraction capabilities. Developed a specialized test suite for the development phase and regression tests Participated in meetings on testing progress, requirements related issuesProduced a Monthly QC Form and a Query List Document

QA on new SQL DBs projects finished during 2006: the Lapsed DB (phones & addresses which no long exist in the Infodirect system), the Address DB (including both Infodirect and Lapsed valid residential addresses)Developed a test strategy, executed regression tests Participated in meetings on requirements gathering, on testing progressProduced a Monthly QC Form and a Query List DocumentDocumented and designed a new step for the Automation of the QC activities for the main Infodirect SQL Databases: how to organize a script oriented test package, how to define an elementary test module.

Technical Environment: Windows XP, 2K, Windows Server 2004, Mozilla Firefox

Software: Office/2003, SQL Server 2000, FoxPro 8.0, Visio 8, Vedit, Textpad

Use of Time 65% System Testing 20% UAT 15% Testing Documentation and Problem Logs

AGFA INC Canada, Waterloo, Ontario

QA Consultant (1 year contract) 12/2004 - 09/2005

Working in a large QA/Test Department of cca 50 people (3 groups) on a very large project scale, for America, Europe and Asia (6 language supported), using a strict Test & QA Methodology. The project was IMPAX 6.0, an integrated Hospital, Radiology - WEB, Talk-Station System. Developed/updated/writing documentation and executed specialized test suites based on project requirements document for:Image Manipulation Test Suites: Show & Display Radiology studies in Image Area, Image Processing tools (Invert, Magnify& Zoom, Image Pasting, Cine Viewer, Display Scout, Summary Study, Histogram Equalization, Selection tool) –cca 700 test cases

Study Org/ Presentation: Study/Series View Modes, Screen Formats

Quality Control on unverified studies: Split, Segment, Fix Up

Teaching Files Test Suite: permissions, management, select and view

Smoke Testing components for Image AreaParticipated in performance tests, test suite/workflow execution, special issues verification (cca 30/week) on all major areas of the system: Image Area, Text Area, Teaching Files Area, and Configuration.

Used administrative tools provided with the application, and also SQL Server Enterprise Manager and SQL Plus to access, check, modify specific test data.

Used AppSight (Identity Project) to record special problems (mainly crashes) and Live Link as an Oracle Internal bug tracking system. Re-imaged W2k, XP workstations using Altiris system, tested client installations.

Participated with QA Team, Project Management in weekly status meetings to monitor progress and clarify test problems/scripts (following the CMMI methodology).

Technical Environment: Client Server

Software: .NET(C#, ASP), SQL Server, Oracle 9i, C++, Office/2000, AppSight, LiveLink, Altiris

QA Environment:: System Installation, Integration, Regression, Security, User Workflow Acceptance Testing, Data Preparation, Test recording under AppSight application(bugs, crashes), Smoking Test, Issues Verification

Use of Time 40% System Testing 30% Unit Testing (Manual, Issues) 30% Testing Documentation and Problem Logs

HARRIS MEDIA SYSTEMS Ltd, a TELMAR worldwide company Toronto, Ontario

Senior Developer (Business Analyst/ QA) 12/1999 – 09/2004

Worked in the development of multiple VB6 applications building advertisement plans, presented as ‘intelligent spreadsheets’ for media buyers and agencies interested in various media (Radio, TV, Newspapers, Outdoor) on selected markets, demos, stations/ daypartsCoordinated simultaneous multiple development/maintenance/installations/test/data flows:

Radio Synergy, TV Synergy, Outdoor, Intersel, Intermedia.

MultiBasing proposal for the Unity Project for the Canadian Media Director Council-an integration technique for National and Market data on all mediaNewspaper Synergy, processing advertising plans for Outdoor Synergy, building advertising plans for outdoor (Canada, US, and SA)

Workstation Installation Programs under Install Shield for all apps and Internet/ Citrix Server

Developed GUI in VB6, maintenance on calculations functions in VC++ 6 dlls

Developed data processing models/tools in VB/ ADO, and MS Access.

Working for establishing clear business requirements based on specific clients request, applications upgrade from VB4 to VB6

Developed and updated test strategies, test plans and specific tests cases, bug-tracking reports, performed system and user acceptance testing.

Client problems: requirements gathering, code maintenance on all existing applications

Technical Environment: Windows PC, Citrix Server, Netscape, JavaScript

Software: Office/2003, Microsoft Project, SQL, VB6, VC++6, MS Access, Install Shields

QA Environment: System Integration Testing, Regression, User Acceptance Testing.

Use of Time: 60% Development 40% System processing

ALGORITMA Ltd (InOne Europe Ltd.) a French – Romanian Software Company 1994 – 1999

(www.inone-europe.com)

Working as Local Applications Department Manager on multiple MS Access database applications for the Real Team Paper RTC-EPC Bucharest’s main paper formats producer: Supply Database, Products List Database, and Sales Database.

Also developed the requirements document for a new VB6-SQL Server application with the Word Trade Center Bucharest, the Accounting Department.

Working as Senior Business Analyst/ Developer/ Project Lead in Transportation area for our main Romanian client GEC ALSTHOM Bucharest on multiple MS Access, LN apps:

The Supply Pursuit Database for GEC ALSTHOM, business requirements related issues, developed GUI for Orders, Invoices, Suppliers, Stock inputs, Banks, Products.

The MCS (Transportation Manufacturing Control System) for GEC ALSTHOM Production Line, using a Customized Industrial Clocking System produced by ORGA SYSTEME (VC++ 4.0). Developed the GUI for the Warehouse Movements, electric train assembly trees, processing functions and operations.

The Accounting Calculation Program Interface and the Fixed Assets Amortization Calculation Program. Developed LN DBs: Banks, Suppliers and Treasury - GUI, Views, and Import functions from adapted Accounting Software.

Working as a QA Specialist, than as a Senior Tester and Team Lead on applications for CERG Finance (XRT) France:Developed automated test modules (maintenance using the VB script language) for the XRT Budget Application, using the Rational SQA Robot

Installed and customized the internal bug database under Rational SQA Manager

Tested the following applications in an Agile type environment. Defined the companies test strategy and methodology with help from the XRT equivalent QA department:

The Clearing Center Application for XRT (France), an electronic multi currency, multi -office (subsidiaries) clearing application for medium/large international companies, using specific financial software tools included with the application

The Bills Payment Application for XRT(France)-a multi currency, multi-user banking application facilitating the definition/creation of customized selection criteria for each category of bank bills/ payments.

The Budget Application for XRT (France)-a budget application for medium/large international companies using multi-currencies, a general / treasury budget and an end of the year accounting balance form with multiple analyze tools available.

Technical Environment: Windows PC

Software: Office/1995, Visual Basic, SQL (MS Access, VBA Script), LN, VC++, Btrieve, MS Project

QA Environment:: System Integration, Regression, Security, Load/Performance Test, User Acceptance Testing Data, SQA Manager and SQA Robot, VB script, MS Office

Use of Time: 20% QA Analysis 60% System processing 20% Problem log create and monitor

Institute of Automation, C4 Microcomputers – Research Department Bucharest, Romania

Scientific Researcher (from Software Engineer to Research grade II) Before 1994

Working as Project Manager/ Project Lead, and also performing system analysis & design(BA), development and test tasks on multiple software research projects (process interface packages for the new microcomputers developed in the department) and on implementations like:

The Image Processing System for the Microbiology Department (Institute of Oncology Bucharest)

A Microcomputer Control System for the river barrage test platform of the Institute of Environment Bucharest

Three microcomputers installed in a large System Distributed Control (SDC2050) in a TV Tubes Factory in Bucharest, with a core Real Time Monitor and process I/O interface tasks (~250 analogue/digital inputs and digital outputs).

Documented each software release using the methodology approved by the Institute of automation.

Technical Environment: Specialized 8080/8086 Microcomputers, Windows PC

Software: MS Office, C/VC++, Borland C, Assembler 8080/8086,Turbo Pascal

EDUCATION AND CERTIFICATION:

POLITEHNICA University of Bucharest Master of Science degree in Computer Science (5 years)

Soft Skill Courses: - SQL Server and the New Accounting System (french model)

- NET technology training 2003 (6 month, part time: C#, ASP, VB, ADO, XML/XSL, SOAP, WSDHL, XPath)

- Oracle developer training course – 2004 (SP/SQL Programming, DB Administration)

- Multiple mandatory & optional QA courses in Bank of Montreal in 2009 before getting the A Specialist certification:Fundamentals of Functional Testing, Introductions to Charles River Investment System (CRIMS)

- How to build your own an eCommerce site (Avenue5Consulting, Utah)

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