Customer Service Engineer
Resume:
Phone: 317-***-****
EE-mail: abqbj6@r.postjobfree.com
Noblesville, Indiana 46060
Derek C. Lotarski, CSWP, CCSTC
Career Summary
Education
An engineering design professional who has successfully engaged product from concept to completion, while functioning as a manager, a consultant, a user, a trainer, and an administrator. Demonstrated success in consumer and commercial product design, cost reduction, customer service, system design, client/user education, and team building. Effective communicator, problem solver, and change agent. Areas of expertise include: Project Management, Product Development, Product Design, Product Testing, DFMEA, PDM, PLM, FEA, Customer Service, Cost Reduction, System Design/Development, and Training.
B.S. Mechanical Engineering Technology, Purdue University
B.S. Computer Graphics Technology, Purdue University
Professional Experience
Related Experience
Internships
November, 2008 – Present Roche Diagnostics Indianapolis, IN
Mechanical EngineerConducted post test tear downs and analysis of product.Responsible for creating conceptual designs for new productsResponsible for modifying feasibility reports.Performed numerous Cpk studies.Performed full tolerance analyses of complete blood glucose meters.Responsible for creating investigational reports per FDA requirements.Designed a new blood glucose meter strip ejection system. (patent pending)Aided in the design of an innovative blood glucose meter (patent pending)Aided in the validation of moving from a single cavity tool to multi-cavity tooling for multiple production injection molded components.Responsible for creating and modifying PWB and PWA models.Created working prototypes for test stand units.Worked closely with Chemistry group in aiding in investigation findings.Aided in the creation of new protocols for testing of BG meter components.Worked closely with outside vendor to create CETOL analysis report. Worked on a team and successfully launched a new product to the market (Aviva Skins)Currently the SFTP administrator for the ME group.Utilize Pro/Engineer Wildfire 4.0
September, 2007 – November 2008 Lincoln Foodservice Products Inc. Fort Wayne, IN
Design ManagerResponsible for managing a team of designers.Ensured the drawings and designs were completed on time and were to the required specifications and standards using GD&T. Worked closely with manufacturing personnel to help maintain a healthy communication relationship between engineering and manufacturing.Worked closely with vendors and suppliers to guarantee items arrived on time.Designed with a complete understanding of mechanical components and assemblies in 3D.Made certain that the current CAD software (Pro/Engineer) was up to date with the latest releases and patches.Analyzed the way that the entire department utilized the CAD software and made necessary changes.Verified the design of parts through the use of prototypes. Hands on was required.
September, 2006 – September 2007 York/Johnson Controls Indianapolis, IN
Design EngineerResponsible for creating detailed designs (complete SolidWorks 3D models), drafting, and specifications of Adaptive HVAC modular chiller plants utilizing P&ID.Assisted Engineering and Sales personnel in the design of projects for bidding purposes. Translated general designs to a level of fully designed and detailed jobs including bills of material.Created photographic renderings of complete designs for customers.Created animated 3D fly-throughs of completed designs for customers.Worked closely with vendors to develop new components that improved overall quality and cost effectiveness of packages.Completed work packages for release to the production floor. Traveled to customer sites for documentation reviews. (25%)
October, 2005 – September, 2006 Computer Aided Technology, Inc. Indianapolis, IN
Application Engineer/Technical AnalystResponsible for all aspects of SolidWorks technical support. Conducted technical training, ranging from introductory material through high-end advanced modeling methodologies, which consisted of fourteen different topics including COSMOS (FEA), Product Data/Lifecycle Management (PDM/PLM), Sheetmetal, Plastic Design, Weldments, Mold design, Industrial design, drawings, PhotoWorks rendering, Animation, and Best practices. Assisted in the development of advanced training materials. Responsible for all product software demos for accounts ranging from small to substantial. Have a substantial understanding of the sales process. Demonstrated ability to conduct presentations and demos confidently within the entire corporate hierarchy – including everyone from draftsmen to CEO’s. Developed and presented custom demonstrations to satisfy specific customer requests.
May, 2002 – October, 2005 Klipsch Audio Technologies, LLC Indianapolis, IN
Product Development Designer/Mechanical Designer,
PDM/PLM Assistant AdministratorWas involved in multiple engineering projects from concept to completion.Traveled to Asia to direct manufacturing and assembly process of projects. Traveled to Denmark to assist the sister company with a product design utilizing CATIA V5. Gained extensive knowledge with Injection Plastic design, Sheetmetal design, Die-cast design, Wood cabinetry design, Printed Circuit Board surface mount technology, and Rapid Prototyping using a Z-Corp 3D Printer and a 3D Systems SLA machine.Capable of operating Shop Bot CNC Router.Accomplished various product testing standards including Environmental testing, Drop testing, and Highly Accelerated Life Testing (HALT).Completed DFMEA’s for multiple projects. Assisted in defining company’s CAD and GD&T standards.Was involved in creating prototypes for testing and production. Was heavily involved in the standardization of company work flow (Agile PDM/PLM), including multiple sites.
June, 2000 – May, 2002 Computer Aided Technology, Inc. Indianapolis, IN
Application EngineerResponsible for training, pre-sale demonstrations, and technical support.
October 2002 – December 2002 Medallion Plastics Elkhart, IN
Independent ContractorWas involved in product design of 2003 Newmar Diesel Pusher RV.Digitized foam mockups of interior vacuum formed panels, including the complete dashboard, all door panels, and center console using a CMM FARO arm and RevWorks reverse engineering software.
2001 – 2002 E.A.R. Specialty Composites Indianapolis, IN
Independent ContractorWorked with Bob Falco with CAD modeling for prototyping of conceptual ear plugs.Provided E.A.R. with additional CAD support.
May, 1999 – November, 1999 Hobson Associates Engineering and Design Lafayette, IN
Mechanical DesignerDesigned and documented structural steel weldments for Alcoa Corporation. Was involved in multiple projects from early design stage through to manufacturing. Responsibilities included onsite field measurements, CAD drawings (AutoCAD R14), and designing per OSHA standards.
May, 1998 – January, 1999 Aeroquip Corporation New Haven, IN
Mechanical DesignerUpdated and completed legacy CAD data (Mechanical Desktop) backlog which consisted of more than 2,000 drawings.
Additional Professional Activities
Member of Tau Alpha Pi National Honors Society.
Sigma Alpha Pi National Honor Society Nominee.
Dean’s List School of Mechanical Engineering Technology.
Proficient in the following software:SolidWorks (Certified SolidWorks Professional, Certified SolidWorks Support Technician, Certified SolidWorks Instructor)SolidWorks Animator, PhotoWorks, PDMWorks, Routing, FeatureWorks, and Utilities. CATIA V5Pro/ENGINEER v20/2000i, Wildfire 2.0, 3.0 & 4.0, Intralink & Product Center3D Studio MaxCOSMOSWorks 2008 Designer FEA (Certified Professional)COSMOSMotion 2008 Kinematics and Dynamics FEA (Certified Professional)COSMOSWorks 2008 Professional FEA (Certified Professional)COSMOSWorks 2008 Nonlinear FEACOSMOSWorksFloWorks 2007 Computational Fluid Dynamics (CFD)Agile PDM / PLM / ERP Product and Engineering Collaboration (Certified Administrator)RevWorks (CMM) Feature-Based Reverse Engineering for SolidWorks utilizing both Faro and MicroScribe Digitizers. BodyWorks Ergonomic Simulation SoftwareSurfaceWorks Freeform Surface ModelingGeometryWorks 3D Freeform Surface ModelingSplitWorks and Moldworks (Parting lines and Mold base creation)Photoshop 7Freehand 8Microsoft products including Word, PowerPoint, Excel, and Visio
Contact this candidate