Sales Customer Service

Lucie Pierre-Louis

** **** **** ****** ***. ****

Toronto, On M6P 2R6

Telephone: 416-***-****

E-mail: abqbco@r.postjobfree.com

Bilingual French/English

Education:

LaSalle College 2007

Immigration Consultant Certificate

Universit de Montr al 2005

Law Certificate (not completed)

Concordia University 2003

Bachelor of Arts

Major Science & human affairs

Minor French Studies (language)

Champlain College 1997

DEC

Social Sciences

OBJECTIVES:

Apply my academic knowledge as well my skills in the workplace.

Acquire experience in order to increase the level of my performance.

Share relevant ideas that can be useful or helpful to better my skills.

PERSONAL APTITUDES:

Work well under pressure

Results oriented

Adapt easily to new situations

Meticulous nature

Ensure work is completed accurately

Complete projects in a timely mannerVery perseverant

Operating Systems & Software: Office 97/2000, Excel, Windows 95, Windows 98, Windows XP

Lucie Pierre-Louis

Employment Experience:

Nov. 2011 – Nov. 2012 Deeley Harley-Davidson Canada

Occupation: Regional sales and support representative (Maternity

Leave contract)

Managing Harley-Davidson retailers in Central Ontario, Manitoba and

New Brunswick. Ordering, providing ETAs and follow ups for parts, accessories and motor clothes Harley-Davidson, assisting to inquiries, sales support and maintaining professional relationships with Harley-Davidson retailers from Central Ontario, Manitoba and New Brunswick and providing retailers sales support.

Concord, Ontario

Mar. 2011 – October 2011 Openlane (online cars auction)

Occupation: Account Manager (Eastern Canada)

Generating leads and revenues, building and maintaining professional relationships with dealer principles, accounts management of dealerships and follow ups, automobiles remarketing, selling and negotiating with automobile dealerships, delivering customer service and lease return to BMW, Jaguar, Chrysler, Ford, Acura and Mazda dealerships located in Quebec, New Brunswick, Nova Scotia and Newfoundland

Toronto, Ontario

Sept. 2010 – Feb. 2011 Target Coaching

Occupation: Sales representative / Business development

Researching, cold calling, qualifying, prospecting new accounts generating new leads, business development, business networking product presentations to sales directors or CEOs. Selling sales coaching to enterprises, sales follow-up building, accounts management and maintaining professional relationships with directors and CEOs.

Rosemere, Quebec

July 2008 – Sept. 2010 MTS-Allstream

Occupation: Enterprise care representative Responding to inbound calls, order entry.

Resolving enterprises’ billing issues, inform of their products and service, assisting to inquiries and maintaining professional relationships with existing customers and up selling.

Department: Enterprise division service Montreal, Quebec

Nov. 2006 – July 2008 Synergie-Contact (call center)

Occupation: Agent- senior mentor (Vid otron residential)

Agent customer care entreprise Vid otron

Inbound calls from customers for residential and entreprise divisions,

resolving billing issues, assisting to customers inquiries.

Advising and informing customers of their products and service and

order entry and telemarketing to existing accounts.

Department: Customer care residential and enterprise

Montreal, Quebec

May 2006 – Oct. 2006 CRAC (Centre de Recherche et d’Analyse Corporatif)

Occupation: Corporation Name researcher (contract)

Corporate name searches for provincial new incorporations, also filling

federal and provincial incorporations.

Name Search department

Montreal, Quebec

Mar. 2003 – Mar. 2006 National Pardon Centre

Occupation: Consultant

Pardon requests for criminal records,

Waivers requests (allows to cross U.S.borders for individuals with

criminal records) and legal advises regarding criminal record Act,

documents translations from french to english for waivers applicants and

files management.

Montreal, Quebec

References Available upon Request

Contact this candidate