Customer Service Management
Resume:
Objective:
To obtain employment as a professional pilot.
Mark Davis Professional Experience:
professional pilot Stratus Aviation Business Solutions, Colorado Springs, CO 2011-Present
Owner / Contract Pilot of a company offering contract pilot services. Publisher
(not author) of two aviation eBooks. Business consultant in marketing plans,
Contact Information: brand image, and website design.
State of New Mexico, Santa Fe, NM 2006-2010
6488 Windom Peak Blvd
Captain operating CE-550B, BE-C90GT, BE-E90, and AC 690C aircraft.
Colorado Springs, CO 80923
Responsible for assuring the safe transportation of the Governor, high level
****@***************.*** state officials, and over 30 state agencies. Participated in a project to create a
www.JetPilotForHire.com standardization program, standard operating procedures, and editing of the
general operations manual. Maintained aircraft databases and chart
Hours: subscriptions. Proficient with Universal UNS-1K, Primus 1000, and EFIS.
Total Time 4104
Northern Jet Management, Grand Rapids, MI 2005-2006
PIC 2859
First Officer operating CE-500, CE-550B, CE-550SII and CE-560 Citations for
SIC 1126
high end part 135 fractional, charter, and management company. Tasked with
Turbine / Jet 2212
assuring daily airworthiness of aircraft, preparing cabin for specific customer
Instrument 342
requirements, promoting the company to maintain customer satisfaction and
Multi Engine 2218
loyalty. Acted as head of exploratory committee tasked to create potential
Tailwheel 1609
pilot schedules to maintain employee morale.
Ratings:
Dynamic Aviation, Bridgewater, VA 2004-2005
ATP - AMEL
Captain operating the U-21 King Air and First Officer on C-12 King Air
Commercial ASEL & Glider
specializing in airborne data acquisition, laser LIDAR, sterile insect dispersal,
CE-500 Series Type Rating
and low level night aerial application utilizing night vision. Flight operations
CFI & CFI-Glider
were conducted throughout the US, Canada, and Panama. Obligations
included assuring safe flight operations, ATC coordination for extensive
Endorsements: activities in heavy use airspace, coordinating to meet customer demands
High Altitude efficiently and effectively.
RVSM
High Performance Red Rock Biplane Tours, Sedona, AZ 2002 Season
Complex Aircraft Seasonal Tour Pilot operating vintage 1930 s era Waco biplanes and other
Tailwheel aircraft for a successful tour operator. Duties included narrating tours clearly
Glider Towing and accurately for the customers enjoyment, briefing customers, assuring safe
flight operations, and meeting customer service needs.
Avionics:
Sundance Aviation, Moriarty, NM 1998-2004
Universal UNS-1K
Towpilot operating ag-planes from a high mountain desert destination to
Primus 1000
launch gliders. Responsible for systematic coordination of glider launches
Garmin 430/530W
and quick turnaround times. Qualified to offer aerobatic glider rides.
Skills:
Education:
Leadership / Project Mgt.
University of New Mexico, Anderson School of Business 1997-2001
Cost Analysis
Bachelors of Business Administration - General Management. Anderson
Procedure Standardization
School is accredited by the Association to Advance Collegiate Schools of
Procedure Auditing
Business (AACSB) highlighting its excellence as a leader in business
Marketing Strategies
education. Cumulative GPA - 3.2.
Safety Analysis & Development
CAE Simuflite
ATP, CE-500 series type rating,RVSM, high altitude operations, and CE-501,
CE-550, and CE-560 differences.
Flight Safety International
AC-690 initial, BE-90 initial, E-90 differences, BE-C90GT recurrent, Crew
Resource Management initial.
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