Customer Service Sales Representative

Lucy Weron

** ******* **.,

Toronto, Ontario M*S 4N5

Tel: 416-***-****

abqbb2@r.postjobfree.com

CAREER OBJECTIVE:

To be a part of a high energy team in a dynamic organization. To be employed in a role where my years of experience acquired in the legal field as well as my cumulative client service skills can best serve the public.

PROFESSIONAL EXPERIENCE

Kostyniuk & Greenside Lawyers 2009 – Present

Legal Assistant to Seniour Counsel/PartnerAssist counsel with the proceedings of cases which includes: mediations, hearings, pre-trials, trials, client meetings and closingsPreparation of legal documents which includes: pleadings, notice of examinations, affidavit of documents, discovery plans, motions, mediation memorandums, pre-trial briefs, trial records and releasesDrafting of correspondence to clients and opposing counsel for signatureEnsure clients are consistently reported to in a timely manner as well as responding to inquiries, requests and gathering of information relating to inquiriesProvide monitoring and recording of tasks/projects as requiredReview/discuss case files with counsel as requiredKnowledge of the Rules of Civil ProcedureMaintain confidentiality of information receivedDicta-typing 70+ wpm

The Niagara Arms Retirement & Residence 2007- 2009

Client Services/Administrative Assistant to the DirectorMaintained and updated client files as requiredIdentified complaints and ensured correspondence on all inquiries was maintained in a timely mannerHandled difficult clients with tact and professionalismEnsured procedures were followed through in highly sensitive situations

Betty’s Law Office 2007-Internship

Paralegal Successfully conducted client interviewing Drafted financial statements for clients.Responded and provided information to client inquiries

Lucy Weron-Professional Experience

Marazita’s Montessori 2002-2006

Business Owner/AdministratorLaunched and operated sole proprietorship in the education industry

The Loyalty Group 1999-2002

Travel Accounts Payable Clerk Informed and advised of new contract negotiations to over 60 hotel representatives on a regular basisGenerated repeat business through successful client follow up

Travel Sales Instructor’s Assistant 1998-1999 Assisted in the successful training, coaching and supervising of 30 new travel sales representatives

Travel Sales Representative 1998-1999

Customer Service Representative 1997-1998Established and improved client communicationInterpreted and delivered information, proposed suggestions and provided guidanceIdentified, investigated and negotiated conflicts on a daily basis.Managed a high volume workload within a deadline driven environmentResolved a high volume of inquiries in any given week and consistently met performance benchmarks in all areas

Nationair, Toronto, Ontario 1991-1993

Flight AttendantResponsible for passenger comfort and safetyExtensively trained in all aspects of safety and emergency procedures

EDUCATION

Paralegal Communications Program, Honours Diploma

CDI College, Toronto 2006-2007

Successfully completed Paralegal Licensing Exam

Attained Paralegal License 2009

Early Childhood Education Diploma

Canadian Montessori Teacher Education Institute 2001-2002

Travel and Tourism Diploma

Humber College of Applied Arts and Technology 1989-1991

Lucy Weron-Skills

SKILLS

Personal SkillsDetail oriented with excellent analytical skillsExcels in effective human relationsAble to effectively communicate and interact with various audiences

Computer Skills

Proficient in: Microsoft Windows 2010, Word, Excel, PowerPoint, Outlook Express, Speak Exec; knowledge of Teraview and PCLaw

Language Skills (spoken, written & read)

English, Italian and French

REFERENCES PROVIDED UPON REQUEST

Contact this candidate