Sales Manager
Resume:
Gerald Horner
Email: abqb8r@r.postjobfree.com
Address: **** ****** ***** ** *
City: Mobile
State: AL
Zip: 36695
Country: USA
Phone: 251-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
GERALD F. HORNER
6440 Cherry Ridge Court West
Mobile, AL 36695
SUMMARY
Operations manager with experience in the electric motor business, HVAC project management both new equipment sales, installations and repairs. Qualifications include extensive background in customer service, quality improvements, productivity enhancement, financial planning, and operations management. Good leader and manager. Team player and outstanding individual performer. Top notch communication skills. High energy, enthusiastic contributor with the ability to develop lasting relationships with customers, vendors and employees.
TECHNICAL SKILLS
Computer systems: Proprietary software for company specific applications including inventory control, job costing and distribution, PC literate with MSWord, PowerPoint, Excel, Web 2.0. Web site design concepts.
Technical knowledge: Electro/mechanical repairs of rotating apparatus used in heavy industry, commercial firms and HVAC project management; financial management; strategic planning; inside and outside sales and customer relations; inventory management; vendor relations and human resources.
PROFESSIONAL EXPERIENCE
WILLIAMS - SERVICE INC. (Formerly Williams Trane of Florida)
Operations Manager - Mobile/Pensacola (2009-Present)
Project Manager - Mobile, Al. (2003- 2009)
Responsible for developing new customers and maintaining existing customers in the repair and replacement of industrial and commercial HVAC systems. Assist customers in diagnosis and selection of the required parts and service to accomplish repairs or replacements. Assist Operations Manager to help streamline daily operations. Territory includes SE Miss. So. Al. And the panhandle of Fl.
* Perform - on site - seminars teaching electric motors and pump troubleshooting to HVACR technicians, and electricians at several military bases, contractors, school systems, industrial plants, colleges and universities.
* Exceeded company-mandated sales goals by 300%.
* Ranked first out of four during 2004-2008 in sales volume and profit.
* Responsible for building a strong bridge between parts center and service center.
* Responsible for securing four year contract worth 6.5mil with Naval Air Station Pensacola
JOHNSTONE SUPPLY CO.,
Operations Manager, Mobile, AL (2000 - 2003) Managed an HVACR supply company. Duties included customer service and sales, vendor relations, and Human Resources. Duties also included inside and outside sales, Employee and customer training. Reported directly to the owner.
* Increased year 2000 sales profit by 20%. This was achieved by boosting electric motor inventory and educating sales staff
EASTERN ELECTRIC APPARATUS REPAIR CO., (formerly Horner Electric) 1998 to 2000
Service Center Manager-Mobile, AL (1998 to 2000)
Managed a medium-sized electric motor service center focused primarily on pulp, paper and chemical industry customers and the industrial base throughout southern MS, AL and the Florida Panhandle with over $3.9 million in sales per year. Operated a twenty-four hour facility with a foreman, sales representatives, customer service staff and office manager, and 12 hourly mechanics, winders, and machinists. Customers included key firms such as Degussa-Huls, Ciba Specialty Chemicals, Acordis Fibers, and Olin Chemical.
* Assigned to this position after sale of the Horner business to Eastern Electric to create a bridge between the new owners and customers as well as employees during the transitional period.
* Prepared monthly sales forecasts and operations reports for the senior management team at corporate headquarters in Chicago, IL.
* Won a 5-year motor repair contract with Olin Chemical during a competitive bidding process against three other companies by developing confidence and trust with the purchasing and maintenance managers of Olin.
* Installed a safety program that included steps to insure OSHA compliance, systematic reporting, operator training, injury reporting for Workers Compensation, and new DOT compliance procedures including daily truck inspections.
HORNER ELECTRIC COMPANY, Mobile, AL 1975 to 1998
Owner and Operations Manager (1990 to 1998)
Operated an electric motor distribution and repair facility serving the Greater Mobile Area industrial base with clients such as Kimberly Clark, Mobile Water, Alabama Power and International Paper. Supervised a team of repair specialists, office administrators, sales manager and inside sales team generating $5 million in annual sales. Managed a remote sales and repair shop in Dothan, AL to service area customers.
* Implemented the industry`s EASA-Q standard practices by installing standard quality procedures, auditing the facility and taking corrective measures, setting up systems to track progress, establishing training, reviewing plans, and earning certification in a twelve-month timeframe.
* Orchestrated a significant expansion of the existing shop by over 10,000 sq. feet, which included design, and engineering of the new space, securing financing, overseeing the construction phase, purchasing and installation of new equipment.
* Managed the inventory control process for $400,000 in replacement motors, industrial controls, motor remanufacturing materials such as coil, insulation, bearing and seals.
* Built a team of motor repair specialists through job training and cross training, established relationships and trust with customers to build a repair business, and grew the customer base by over 200% with improved service and satisfaction levels. The workforce was tripled during this time period.
* Gained extensive technical knowledge of the repairs required in the motor repair market for units up to 3,000 hp with voltages up to 4,160. This marketplace required a high level of quality and attention to technical issues and various other mechanical specifications.
* Implemented a plan of informational and brainstorming meetings with the management team to identify areas for improvement. Chosen to attend the GE Flagship Committee composed of representatives of the 50 largest distributors in the country creating a new source of ideas for the company.
* Improved customer recognition of the business and its capabilities by developing informational and marketing communications aimed at increasing customer awareness, confidence and the company`s high quality track record. This led to earning the prestigious Siemens Eagle Award (top 10 in the nation) two years in a row and General Electric`s Quota Buster Award for eight years.
Senior Inside Sales Representative (1984 to 1990)
Transferred to an inside sales role to provide closer supervision to the overall business and to add expertise in handling in-coming sales requests for products. Also provided guidance in the shop, operations, financial analysis and administration.
* Developed a new sales commission structure to reward the inside sales team for both volume as well as margin increases which created additional profits of over $100,000 per year.
* Uncovered numerous lapses in internal communications and coordination between the outside and inside sales teams. Implemented a call reporting process with regular sales meetings that instilled a sense of teamwork and improved customer satisfaction.
Outside Sales Representative (1982 to 1984)
Called on existing and potential industrial customers throughout southern MS, AL and the Florida Panhandle as a representative for GE, Cutler/Hammer, and Marathon motors or industrial controls. Clients included Scott Paper, Courtaulds, and International Paper.
* Added significant numbers of new customers to an excellent base by enhancing customer rapport, demonstrating new products that could improve their operations and providing a high degree of attention to the customers` needs and satisfaction with the product and service.
Shop Mechanic (1975 to 1982)
Began work in this family-owned business as a Utility Worker (1975-76), advanced to Motor Mechanic (1976-79) and eventually to Motor Winder (1979-82). During this period, learned the technical aspects of motor repair, operations and applications of AC and DC motors of various sizes.
EDUCATION AND TRAINING
Diploma Davidson High School, Mobile, AL
College University of Mobile - Bachelors of Science in Business Administration
University of Mobile - Leadership Development Minor
Training General Electric Product Schools, Siemens Technical Training Classes,
Auburn University-Short Course in Electric Motor Theory
Cutler/Hammer/Westinghouse Control Training Classes
University of South Alabama-Management Training
Johnstone University - Commercial Refrigeration
Corps Of Engineers Construction Quality Management Course
Trane - Voyager & Precident Training
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