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Customer Service Manager

Location:
Schuylkill Haven, PA
Posted:
January 11, 2013

Contact this candidate

Resume:

Kimberly Stine

Email: abqb8q@r.postjobfree.com

Address: *** ***** **. ***** ******

City: Schuylkill Haven

State: PA

Zip: 17972

Country: USA

Phone: 570-***-****

Skill Level: Management

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kimberly A. Stine

314 South St. Peter Street

Schuylkill Haven, PA 17972

570-***-**** abqb8q@r.postjobfree.com

OBJECTIVE: To secure employment within an organization which will benefit from my knowledge of the FMCSR (40 CFR), CSA2010, OSHA (29 CFR) Regulations. Utilizing my strong logistics management and safety regulatory expertise to meet or exceed the companys goals

Professional Skills

>DOT/OSHA Trained >ISO 9001/14001 Auditor >Customer Service

>HM126 Trained >CSA2010 Trained >Effective Communicator

>Safety Compliance Trainer >Permits/Fuel Taxes >Interpersonal Skills

>Inbound/Outbound Schedules >Computer Proficient >Organized/Dedicated

>International Transportation >Dispatching Experience >Independent Worker

>CDL Class A >Goal Oriented >Innovative Thinker

Professional Experience

PENSKE LOGISTICS, Reading, PA October 2010 November 2012

A worldwide leader in transportation and warehousing, leading the industry is safety and reliability.

Health and Safety Manager

Ensure compliance with CSA, FMCSA, and OSHA.

Investigate accidents and injuries. Develop accident/injury prevention and awareness campaigns and solutions.

Do annual audits for each location, ensuring compliance with regulations and policies.

Develop Best Practices and implement within the company.

Develop safety teams.

New Business startup initiatives and training.

Driver Qualification File audits.

Ensure random drug and alcohol testing is being conducted in a timely manner.

Random Driver Log audits.

Warehouse inspections. Implement safety procedures and OSHA initiatives.

Assist customers in OSHA regulatory inspections and audits.

Decrease Workers compensation claims, OSHA recordable injuries, DOT accidents, and lost time injuries by at least 10% year over year.

Developed Hazmat Training for Hazmat carrying locations.

Audited Xata Turnpike and report to IT department.

GREATWIDE DEDICATED TRANSPORT, Harrisburg PA March 2006 June 2009

A leading dedicated hauler for SuperValu, Wal-Mart, Kroger and Tyson Foods.

Safety Manager June 2007 June 2009

Safety/Leasing March 2006 June 2007

Verify driver hours of service, driver log auditing and preparation for DOT audits.

o Working knowledge of PeopleNet and RAIR logging systems.

Create and implement safety programs and awareness initiatives.

o Audited Eastern territories for compliance, implementing corrective actions.

o Develop accident investigation teams.

o Created, implemented an effective safety committee.

Conducted Driver Safety Training and monthly meetings.

Set up random drug and alcohol testing.

Safety orientation and training for new hires.

Set up and maintain driver qualification files. Tracking expiring paperwork.

Leasing procedures for Owner Operators. Setting up drivers with vehicle registration, plates, insurances and IFTA tax registration.

Hiring and training company drivers.

Ensuring each driver and manager is in complete compliance with DOT Regulations.

Process and verify driver applications. Hiring qualified, experienced drivers.

Suburban Energy Services, Inc., Schuylkill Haven PA August 2002 September 2005

A leading energy supplier. A single source for propane, heating oil, diesel fuel, natural gas and electricity. Heating and air conditioning installers and services.

Customer Service/Service Department Inventory Specialist

Coordinate appointments for the service department.

Administer service contracts according to the Service Department assessments.

Dispatch service technicians.

Prospect and contract potential clients; increasing business by effectively marketing services and products.

Review new customer orders for proper requirements and contacts service technicians for any assistance needed.

Maintain inventory control by completing monthly and fiscal inventories and approves all inventory invoices.

Resolve customer problems in a timely manner. Answering questions and address concerns.

Utilize custom software for customer product service tracking and billing requirements.

World Resources Company, Pottsville, PA September 1997 August 2002

World Resources Company (WRC) is a highly specialized environmental risk management company that designs, implements and manages recycling activities and provides environmental services for non-ferrous metal industries nationally and internationally.

Transportation Coordinator / Fleet Safety Director

Created and implemented a Fleet Safety Compliance Program, DOT Training, and HM 126 Function Specific Training. Conducted monthly training seminars with all drivers, foremen and upper management. Maintained training logs.

Investigated all safety violations and accidents. Reviewed all accident forms to develop a plan of action to prevent future accidents.

Experienced with all facets of production flowing through the departments, including but not limited to: Scheduling, expediting, quality control and the implementation and enforcement of all company policies and procedures.

Coordinate inbound shipments with domestic and international facilities for material availability and shipping schedules to ensure materials arrived in a timely manner for production.

Extensive knowledge of proper documentation for shipping hazardous materials domestically and internationally by road, rail or sea.

Conducted daily customer contacts and periodic visits to ensure customer satisfaction.

Negotiated rates with third party carriers.

Worked directly with the laboratory for analytical results of inbound F006 material.

Created and generated various financial reports utilized in tracking project profitability, transportation/production costs and environmental compliance reports.

Managed departmental documentation of corrective actions for ISO 9001 and 14001 audits and continued improvement program. Maintained the tracking of all deficiencies and constantly strived for quality/environmental improvements.

Member and secretary of the Safety Committee and conducted plant inspections, reporting any discrepancies and documenting corrective actions.

Maintained all client files according to company policy, DOT/OSHA and all local, state and federal regulations.

Increased on-time delivery performance from 40%+ to mid 90% range through improved time management analysis.

Education

Schuylkill Technology Center, Minersville PA

Commercial Driving Course / Certificate & Class A Licensed

McCann School of Business, Mahanoy City PA

Associate Degree in Computer Science

Schuylkill Haven Area High School, Schuylkill Haven PA

High School Diploma, Business Concentration



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