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Customer Service Medical

Location:
Madison, WI
Posted:
January 11, 2013

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Resume:

Lynette Meinholz

Email: abqb7z@r.postjobfree.com

Address: **** ****** *****

City: Madison

State: WI

Zip: 53701

Country: USA

Phone: 608-***-****

Skill Level: Entry

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

5409 Dahlia Court Middleton, WI 53562

Phone 608-***-****

E-mail abqb7z@r.postjobfree.com

Lynette M Meinholz

Qualifications

Graduated with honors from Madison College in May of 2012. Having had extensive training in medical transcription, MS Office 2010, and medical reception, as well as previous employment in a medical unit, I believe that I am an excellent candidate for any office, medical office, hospital unit, or transcription department.

I have had a diverse work history with a lot of customer service experience, and this allows me to adapt well to different people and situations quickly. During my college career I was also able to take quite a few classes online and developed great skills at working independently to meet deadlines.

Education

2010-2012 Madison College (MATC) Madison, WI

Medical TranscriptionDiploma

MS Office 2010-AdvancedCertificate

Medical ReceptionCertificate

Deans List Honors recipient

Work experience

11/2009-12/2009 American Girl Deforest, WI

Special Handling Packer (Seasonal)

Pack small orders with inventory and review per packing slip provided for accuracy that was picked in other departments in the company. Also insert company information depending on type of box I built and used for each order. Research order if wrong per the packing slip and order inventory from other departments if needed.

8/2000-3/2001 Meriter Hospital, Psychiatry Madison, WI

Department Secretary (Adolescent Partial Hospitalization Program)

Answering phones and formatting new forms for the APHP program and the Inpatient units, utilizing my skills with word processing to format those new forms to be used in the different departments, all aspects of normal office duties, including transcription, answering to the head nurse of the Child and Adolescent Inpatient and APHP Units. Also worked with the Head nurse of Adult inpatient psychiatry unit, and the Newstart Progam.

11/2000-1/2001 American Girl (New owner) Middleton, WI

11/1999-2/2000 Pleasant Company Middleton, WI

Order Processor (Seasonal)

Answer international phone lines and input orders for both product and catalogs, update customer information, input mail orders (see more detailed job description below under Pleasant Company).

9/1996-5/1998 UW-Madison, Land Tenure Center Madison, WI

Program Assistant 2 (Project)

As the assistant for the North American Program, I was responsible for all aspects of the program from its conception; budgets, requisitions, travel expenses, reporting reconciling, etc. Also supervision of student hourly workers, office organization, mini-grants, proposals, procurement of supplies and outside services, travel arrangements, mediation, desktop publishing, workshop and conference coordination, meeting scheduling and administration, independent correspondence with other departments, outside vendors, other campuses and universities, and government officials and their staff.

2/1994-8/1996 UW-Madison, Rural Sociology Madison, WI

Word Processing Operator 2 (Permanent)

For the Department of Rural Sociology I was the primary contact within the department for transcription and all other word processing, assisted numerous faculty with their publications, grant proposals, classroom activities, correspondence and made travel arrangements, processed requisitions, travel expense, etc.

Customer Service and Sales

6/1982-9/1996 Appliance Service Unlimited of Middleton, Inc., WI

As an employee of this company I had many responsibilities. They included but were not limited to; scheduling and routing of service calls, sale and inventory of parts and used appliances, assistant to the manager, accounting/bookkeeping-both accounts receivable and accounts payable, installation and setup of computers and software.

8/1993-1/1994 Wintersilks Middleton, WI

Order Processing Supervisor (Seasonal)

Process incoming customer orders, inquiries and complaints as related to the company mail order catalog. Work as a seasonal supervisor for the order processors, which included but were not limited to; training, quality control, assist with scheduling, troubleshooting customer calls, liaison between management in other departments and order processing. Assisted department manager with all aspects of her position including personnel issues. Responsible for opening procedures and file management of the mainframe computer system for the company.

9/1988-6/1993 Pleasant Company Middleton, WI

Order Processor, Seasonal Lead Worker, Customer Service

Process incoming customer calls as related to the mail order catalog. Process incoming mail orders and mail inquiries as related to the mail order catalog. Supervise and train seasonal-order processors and trouble shoot phone calls for customer service. Assist the customer service department during peak times and control the incoming phone lines to monitor quality of service to the customers. Produce written input for department managers in regard to continued growth and quality of service provided by the staff of the order processing department. Occasionally called upon to supervise opening and closing of building and to assure security of the building. Worked on special project teams for expansion of departments during which data/voice equipment was installed.

References

Available on request.

Special Skills

MS Office 2010-advanced; Word 2003-2010, Excel, Access, Publisher, PowerPoint, Outlook. Windows XP and Windows 7, MediSoft, training skills, team building, inventory control, customer service, body structure and function, anatomy, medical language, transcription, medical transcription, human diseases and conditions, detail oriented, receptionist skills, supervisory and office management, basic medical office software, transcription machines, multiline phone systems.

Interests

Fishing, computers, motorcycling, camping, research, technology, animals.



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