Customer Service Manager
Resume:
Customer Service/Management (Hampton Roads)
I am 22 years old and extremely experience for someone my age. I work hard and have a completely open availability.
Jacob Bohnhoff
**** ********** **. Suffolk, Va 2343
abqb64@r.postjobfree.com
OBJECTIVE: Seeking a position within management, accounting, or retail.
PROFESSIONAL EXPERIENCE
Sixyears' experience with management, office and basic accounting and reporting skills.
Pizza Chef August 2012- December 2012
General Manager
Nicole Black 757-***-****
All store functions
Ordering and inventory
Scheduling and all HR related functions
Food accuracy and overall satisfaction
Complied with ABC laws
Quiznos January 2012- June 2012
Store Manager
Jennifer Meyers 757-***-****
All store functions
Ordering and inventory
Scheduling
All HR relations
All financial record and bookkeeping
Food Lion April 2010- October 2011
Customer Service Leader
Lakendrick Coburn 757-***-****
Managing and supervising the Front End.
Ensuring great customer experiences.
Safe accountability (Minimum $7500.00 daily opening)
Deposits (Minimum $5000.00)
Deposit Verification
Western Union money transfers and electronic cash transfers as well as Western Union Money Orders.
Tracking, balancing, and reconciling cash tills, weekly financial reports, weekly associate guidance reports.
Primary Responsibilities
On a daily basis I am responsible for managing a shift of a minimum of five associates and maximum of 20. I am a customer service expert as well a loss prevention and returns specialist, proficient with the Microsoft Office: Excel, Word, and PowerPoint. Top sales with the most sales per hour and the top credit applications for the year of 2010 at The Home Depot.Prior experience ordering, scheduling, hiring, termination, Human Resources relations, and employee management.
Home Depot July 2009- February 2010
Return to Vender Specialist, Customer Service Associate
Doris Chatman: 757-***-****
Building custom orders ensuring correct product compatibility, delivery, and installation.
Consulted vendors for all returns and processing, state and local regulations for hazardous materials handling, all product recalls and buybacks.
Cashiering and customer engagement for a spectacular shopping experience.
Cross-trained in almost ALL departments
EDUCATION
Tidewater Community College, Norfolk, VA 2009-Present
Current schedule consists of Russian, World Religion, French.
Norfolk Technical Institute, Norfolk, VA June 2009
G.E.D.
F.W.Springstead High School, Spring Hill, FL 2005-2009
Advanced Placement courses: U.S. History, World History, Art History, Literature and Composition, Language and Composition. President of The French National Honors Society (2005-2008). President of Kiwanis International(2006-2008). President and Treasurer of Sprit Club(2005-2009)
Related Course Work/Special Interests
History and social studies with a focus on language and culture.
Other Course work:College level English Language and Composition, English Literature and Composition, Russian, French, Art History, Sociology and Psychology.
Awards/Honors
Honors:
French National Honor Society President (3 years)
Key Club President (3 years)
Event management of 500 attendants (Turning $1000 profit for Kiwanis)
American Citizenship Award (2 consecutive years)
Professional:
Top speed and efficiency every month.
Employee of the Month
Top Associate
Lead Associate
Candidate for higher management
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