Customer Service Sales

Thomas White

Email: *********@********.***

Address: *** ****** **** ***

City: Woodville

State: AL

Zip: 35776

Country: USA

Phone: 256-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Thomas White

*******@*******.***

THOMAS WHITE

*******@*******.***

Management Training Logistics Operations

8 years experience in the supervision, management, and placement of thousands of soldiers and civilians in dormitory and billeting rooms, managing all occupancy and vacancies, including maintenance and upkeep of all facilities. Recognized ability to develop, implement, and manage with successful record for assuming supervision of projects, programs, and initiatives that promote efficiency, organizational effectiveness, and job satisfaction. Skilled facilitator, team player, resource expert, and problem solver with demonstrated capabilities in Logistics and Administrative management, government compliance, and organizational development. Track record of indentifying redundancies and maximizing resources to streamline operations.

Professional Profile

Experienced in development and execution of initiatives that promote efficiency, organizational effectiveness and job satisfaction.

Accomplished in developing effective processes and directing complex logistics functions for multimillion-dollar projects.

Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources.

Finely tuned analytical and research skills with dedication to clear communication and presentations.

Adept at maintaining an exceptional rate of productivity, accuracy, and efficiency, well organized, proficient with details, and discreet with confidential information.

Demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy.

Practices facilitative and direct proactive leadership style, focused on expanding the capabilities of the organizational structure, successfully strengthening employee engagement and trust relationships.

Adept at networking and establishing working relations with base functional areas of concern to enhance cross-functional operations in support of operational logistics vital to success of the mission.

Experienced and successful in running multiple projects at various stages simultaneously.

Dynamic communication, presentation, and relationship management skills, superior time management and organizational abilities.

Professional Experience

KBR USMI Central, Iraq Aug 2011 Present

Billeting Supervisor

Duties include generating vacancy/occupancy reports, submitting material requisitions, oversight of department personnel and the supervision and escort of a multi-national workforce.

Manage the daily arrival and departure of inbound and outbound US Military, Coalition Forces, Private Security Companies and Civilian personnel. Supervise and direct civilian personnel, HCN (Host Country Nationals) and SCW (Subcontract Workers).

Develop and implement processes and procedures directly affecting customer service programs, inventory control, and key control.

Coordinate with FOB Command to ensure compliance with the SOW (Statement of Work), assist with QA/QC inspections, direct Preventive Maintenance inspections, and prepare material requisitions for departmental supplies.

Oversee activities to ensure proper maintenance, safety and cleanliness standards are followed. Ensure all occupants receive adequate housing, linen, pillows, and other furnishings.

Ensure all aspects of billeting are met or exceeded according to SOW requirements. Monitor customer service desk. Conduct daily safety briefings.

KBR Mosul, Iraq iMar 2011 Aug 2011

Billeting Tech

Monitored temporary or permanent living quarters for client and other civilian contractors. Coordinated activities to ensure adherence to proper maintenance, safety and cleanliness standards.

Responsible for maintaining vacancy and occupancy rates. Supervised, escorted and directed subcontractor employees.

Maintained proper inventory of supplies for living quarters and cleaning. Key control responsibility.

Worked with operations ensuring service orders for living quarters were completed in a timely manner.

Worked customer service desk providing friendly, professional service to the customer.

Utilized knowledge of all relevant safety standards related to area of responsibility required.

U.S. Postal Service Woodville, AL Jan 2011 Mar 2011

Post Master Relief

Performed a variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.

Provided sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offered assistance in product selection; provided special assistance and answered customer inquiries when needed.

Provided product and service information to customers, including informing customers regarding special offers; suggested selling related merchandise; promoted products based on customer needs.

Handled and processed customer purchases and returns relating to products and services and may use a point of sale system.

Assisted customers with transactions. Maintained appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensured display and selling areas, workstations, and storage areas are presentable to customers. Conducts product inventories by counting items on hand; attached and removed security devices; accounted for items on display; verified and recorded sales floor inventory and shrinkage.

Brought inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence; verified presort and bulk mailings of all classifications, computing and maintaining on a current basis mailers' credit balances; checked and set post office stamp-vending machines and postage meters. Rented post office boxes, received rental payments, conducted reference checks, and completed related forms. Assigned and cleared accountable items and distributed mail as required.

KBR Kuwait/Iraq Aug 2003 Aug 2010

Billeting Supervisor

Primary duties consisted of the supervision of Subcontract Workers (SCW) and civilian employees, develop and implementation of customer service programs, inventory control, and key control

Provided temporary or permanent living quarters for 7000 plus military and civilian contractors.

Oversaw activities to ensure adherence to proper maintenance, safety and cleanliness standards.

Ensured all employees received adequate housing, linen, pillows etc.

Oversaw key control, interacted with peer group ensuring all aspects of billeting functioned properly.

Monitored customer service desk to ensure Technicians and coordinators were providing friendly, professional service to the customer.

Knowledge of and ability to train employees on all relevant safety standards related to area required. This may also include budgetary responsibility for area, including but not limited to conducting daily safety briefings.

Other duties consisted of overseeing the supervision, escorting and directing of subcontractor employees, providing procurement (subcontracts department) with proper paperwork for badging for all Subcontract Workers (SCWs).

U.S. Army Germany Apr 1998 Aug 2003

Lead Desk Clerk

Primary duties consisted of the supervision of the night operations and audit for 200 room U.S. Army Lodging.

Provided training for new hires on ALPMS system, housing, take reservation, basic knowledge of Army Lodging, personnel and customer service

Identified factors that promote and hinder employees individual motivation; observed, recorded and offered feedback to employees about work performance

Prioritized and managed work task between employees and management.

U.S. Army Various locations Jun 1992 Apr 1998

Signal Systems Support Specialist

Primary duties consisted of working with battlefield signal support systems and terminal devices.

Installed and maintained designated radio and data distribution systems, maintained selected electronic devices, and performed signal support functions, to include providing technical assistance and training users on communications equipment

Other duties consisted of providing and preparing maintenance and supply requests for unit level signal support.

Awards / Activities

Certificate of Specialization in Rooms Division Management from American Hotel and Lodging Association

Air Assault Badge

Member of Veterans of Foreign Wars

Personal and Confidential

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