Customer Service Administrative Assistant

Sandra Moore

Email: *********@********.***

Address: ***** ****** *** *****

City: Coral Springs

State: FL

Zip: 33071

Country: USA

Phone: 954-***-****

Skill Level: Experienced

Salary Range: $51,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Sandra K. Moore

Objective

To find a career where my unique combination of skills and talents can be used in a virtual environment

Software Skills

Outlook PowerPoint Excel Project Word

SharePoint Access Axiom Travel Concur Ariba

Visio Live Meeting BrassRing CareerTrack Illustrator

PhotoShop Lotus Notes CorelDraw Reserve Conference Room Software

Work Experience

July 2004-Present American Express, Weston, Florida

* Executive administrative assistant in Weston, Florida

* Assist others with Microsoft and other software as questions arise

* Coordinate with warehouse personnel to ensure that items are in stock and we are getting best price for cleaning, safety, and first aid items

* Manage directors` calendars and meetings according to their preferences

* Coordinate travel arrangements; schedule appointments, conference calls, and meetings; reserve conference rooms; and approve requests for conference room reservations

* Prepare expense reports using Concur software

* Create spreadsheets used for tracking and reporting metrics in the print and presort areas, place spreadsheets on SharePoint, and update monthly

* Serve as liaison for SharePoint for the executive administrative assistants

* Worked with Hiring Team to create file in Microsoft Project to track progress on each job opening detailing each step, who was responsible, and time frame in posting and hiring process for Band 25s

* As a result of developing accurate tracking in Excel for lab coats, steel-toe shoes, and first aid supplies, was able to reduce costs for these items

* Proofread the Business Continuity Plan and make travel arrangements for testing

* Answer and direct telephone calls; open and distribute mail; take and distribute minutes for up to three weekly meetings; key payroll for exempt and nonexempt employees; and order office supplies along with all necessary computers, laptops, and associated equipment

* Maintain the telephone list and rosters for two shifts on SharePoint

* Work with confidential information in a fast-paced environment

April-July 2004 Performance Dynamics, Weston, Florida

* Working through Performance Dynamics contracting agency and deployed to American Express, Weston, Florida, as Executive Administrative Assistant II for three directors in Billing and Payment Services

* Coordinate travel arrangements, schedule appointments and meetings, reserve conference rooms and create puzzles highlighting the company's reward and recognition programs

September 2001-February 2004 MCSi, Inc., Fort Lauderdale, Florida

* Support external sales team and customer service for audio visual company

* Responsibilities included answering telephones and directing calls, preparing and coordinating marketing fliers and catalogs, completing intake forms for repair department, and coordinating and pricing detailed bids for county school boards and government agencies throughout Florida

* Track bids to ensure regulations are followed to remain eligible for bid consideration

* Coordinate, train, and manage a team of four temporary employees who comprised the ordering and customer service departments; including training on the inventory and ordering software

* Design fliers, brochures, and catalogs highlighting specific products

* Organize and make arrangements for trade show booths along with associated travel

Responsibilities at Previous Employers

* Manage office for small book publisher where responsibilities included editing a cookbook, standardizing recipes, maintaining inventory for books, keeping financial books for accountant, and representing the company at book fairs

* Gather information from volunteers and staff to design, write, and edit monthly newsletters for nonprofit organization

* Create logos to promote a theme and inspire participation for special events such as conferences, theme parties, picnics, banquets, and whitewater rafting weekends

* Plan events coordinating diverse volunteers and vendors; book travel; create theme and logos; find and negotiate locations; assist with decorations; create tickets; sell and track tickets; create name tags and place cards for seating; and coordinate clean up

* Design items such as brochures, registration forms, fliers, newsletters, business cards, order forms, nametags, t-shirts, logos, promotional materials, favors, programs, and award certificates

* Create catalogs including layout and composing descriptions of products, personnel forms, mailings highlighting one or two products, fliers, brochures, custom imprinting of award certificates, and greeting cards, as well as various forms for internal use for human resource direct mail marketing company

* Plan and supervise photo shoots for catalogs and brochures; work with company president and vendors to develop and source new products

* Work for a travel consulting company where responsibilities included taking telephone reservations for a hotel in Nassau, Bahamas

Education

* B.A. in English, Carson-Newman College, Jefferson City, Tennessee

* Dean`s List, Academic Scholarship, Honors Program, National English Honor Society

* Yearbook Photography Editor and Yearbook Editor-in-Chief

Contact this candidate