Customer Service Sales

Jamey Chestnut

Email: *********@********.***

Address: **** ****** **** ******

City: Norman

State: OK

Zip: 73072

Country: USA

Phone: 405-***-****

Skill Level: Director

Salary Range: $75,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jamey D. Chestnut 4300 Golden Oaks Circle

Norman, OK 73072

Home 405-***-****

Cell 405-***-****

*****.********@*****.***

Objective: A challenging management position that will utilize my skills acquired in over 28 years of diverse, demanding responsibilities.

Education: 1976-1980 University of Oklahoma, Norman, OK.

Bachelor of Business Management.

Work Experience:

2008 to 2012 Director of Donor Services for Feed The Children, Inc

Responsible for Managing 4 Departments

Outbound Call Center, Inbound Customer Service, Opening (Lockbox) and Data/Letters.

Manage relationship with 3rd Party Inbound Call Center

Responsible to develop telemarketing campaigns and implement solutions for handling those campaigns.

Responsible for cultivation and retention of 11 million donors

Logistics and training of 62 employees in Donor Services.

Negotiate vendor contracts

2005 - 2008- Account Executive for FedEx Service

Responsible for the development of customers with revenues in between $50,000-$500,000.

Training customers on using all aspects of FedEx Services

Automation and Integration

Negotiate rate agreements.

1978-2002- United Parcel Service, Oklahoma City, Ok

1997-2002 Senior Account Executive

Responsible for the development of customers with revenues between $100,000- $2,000,000 annually

Negotiate multi-service contracts

Design warehouse floor plans

Automation specialist using technology to enhance customers production capabilities

1992-1997 Preferred Customer Program Supervisor

Responsible for training and maintaining telephone center for UPS largest customers

Installed $200,000 telephone system

Worked with all levels and departments of UPS to maintain customer satisfaction

Hundredweight Sales Coordinator

Developed sales strategy for new product line

Responsible for the implementation of sales strategy

Established guidelines for training sales force

1986/1990 Customer Service Telephone Center Supervisor

Responsible to staff and manage 3000 calls per day at telephone center

Train and supervise 48 employees to manage inbound telephone calls

Responsible for automating call center. Implemented computer network, 48 workstations, and training for all personnel.

1985. Direct Mail Project Coordinator at Corporate office

Developed direct mail program for entire customer base of 1 million customers

Coordinate with outside agency the establishment of the program promoting UPS services.

Responsible for $3 million annual budget

1984. Account Executive

Entry level sales position working and maintaining customer base

1983. Ups Delivery Driver

1980. Part-Time Warehouse Employee

Job Specific Training

SPIN workshop

Situational Sales Negotiation Workshop

Making Major Sales Workshop

Major Account Strategy Workshop

Global Marketing Workshop

Zig Ziegler Motivation Workshop

Awards

Manager of the Year-2010

International Excellence Award- 2001

Outstanding Sales Person- 2000

Outstanding International Sales Person- 1989

Most Improved Telephone Center- 1985

Personal

Married 30 years- 2 daughters

References

Provided upon request

Contact this candidate