Sales Customer

Richard Whitaker

Email: abqazx@r.postjobfree.com

Address: ** ******** **.

City: Warwick

State: RI

Zip: 02888

Country: USA

Phone: 954-***-****

Skill Level: Senior

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Richard F. Whitaker

83 Weetamoe Dr.

Warwick RI 02888

abqazx@r.postjobfree.com / 954-***-****

Senior level executive with 23 years experience the service industry and franchising; commercial cleaning bidding/estimating; training operations and sales staff; national account sales/operations; start up/turn-around of regional support centers. Adept in budget planning and administration; account retention; profit & loss accountability.

EMPLOYMENT

Director of Franchise Operations 2007 - May 2012

Coverall Mountain & Pacific (CM&P)

Oversee daily operations of regional offices in Los Angeles, San Francisco, Carpinteria, Fresno, Hawaii and Utah for commercial cleaning franchisor with 46 employees, 550 franchise owners and over 3,000 cleaning contracts with combined monthly billing of over $1.6 million. Train regional directors and provide assistance to regional directors in bidding/estimating; staffing issues; and customer and franchisee concerns. Provide President with financial and sales analysis, and strategy input and recommendations regarding budget planning and administration. Act as administrator for national accounts issues and price all national accounts for CM&P. In addition to above responsibilities, served as interim regional director in San Francisco, Carpinteria and currently in Los Angeles while hiring and training new regional director. As interim regional director, duties include managing daily operations of office; overseeing and providing training to sales and operations staff; conducting franchise presentations and closings; maintaining customer and franchisee relations and promoting problem resolution.

General Manager 2004 -- 2007

System4 of Boston, LLC

Opened commercial cleaning master franchise office in Boston. Managed daily operations, sales and administration; trained sales and operations staff; prepared customer account bids; conducted franchise presentations and closings; provided customer and franchisee assistance and problem resolution. Profit & loss responsibility.

* Increased billing from zero to over $170,000 per month.

* Sold over 80 franchises.

Independent Business Consultant 2002 -- 2003

Coverall North America, Inc.

Provided turn-around assistance to Coverall regional offices. Assisted regional directors with franchise sales, account sales, operations and resolving franchise issues.

Vice President, Operations; National Accounts; Equipment & Chemicals 2000 - 2002

Coverall North America, Inc.

Operations: Duties included training corporate operations staff at regional offices throughout the system; arranging/overseeing operations seminars, among them the Train the Trainer Program, procedures for dealing with difficult client and franchisee situations, and the proper inspection of accounts.

* Through better training and monthly telephone conferences with regional operations staff, reduced monthly account loss from 3.15% in 2000, to 2.74% in 2001.

* Initiated Coverall`s Train the Trainer Program.

* Changed system to backpack vacuums, allowing for more competitive bidding and increased profits for franchise owners.

National Accounts: Duties included overseeing national account billing and collecting; participating in the bidding process with final approval of pricing; providing customer relations with national accounts` senior staff to maintain good will and provide problem resolution.

Equipment & Chemicals: Duties included vendor selection; price negotiation of equipment and chemicals; overseeing warehouse operation; and training of operations staff on how to sell equipment to franchise owners.

* Increased sales of equipment and chemicals from $1.3 million in 2000 to $2.5 million in 2001.

Divisional Director, West Coast 1998 - 1999

Coverall North America, Inc.

Duties included overseeing the operation of 6 regional offices and facilitating their profitability and growth through account sales, franchise sales and account retention. Hired and trained regional directors. From September 1998 through January 1999 oversaw the turn around of Coverall`s San Francisco office.

President and Founder 1997 -- 1998

Coverall of Las Vegas - Master Franchise

Opened commercial cleaning master franchise in March 1997. Managed daily operations, sales and administration; trained sales and operations staff; prepared customer account bids; conducted franchise presentations; provided customer and franchisee assistance and problem resolution. Profit & loss responsibility. Sold master franchise in November 1998.

* Built billing from zero to approximately $150,000 per month 18 months.

* Sold over 50 franchises.

President and Founder 1990 -- 1996

Coverall of Southern Ohio, Cincinnati/Dayton - Master Franchise

Opened commercial cleaning master franchise in May 1990. Managed daily operations, sales and administration; trained sales and operations staff; prepared customer account bids; conducted franchise presentations; provided customer and franchisee assistance and problem resolution. Profit & loss responsibility. Sold master franchise in October 1996.

* Opened Louisville/Lexington Market October 1994.

* Opened Indianapolis Market October 1995.

* Increased combined monthly billing from zero to approximately $450,000.

* Sold over 300 franchises.

* Received numerous national awards from Coverall North America for Net Gain; Top Sales; and Franchise Sales.

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