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Customer Service Quality Control

Location:
Phoenix, AZ
Posted:
February 04, 2013

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Resume:

Heavy equipment tech looking to re-locate (odessa / midland)

My family is in Odessa, and I'm trying to find a job out there so I can be with them.

Take a look, see what you think, let me know

Thanks for your time,

Alex

Professional references available upon request;

Alex Buchanan

602-***-****

abqaw5@r.postjobfree.com

Career Snapshot:

Demonstrated accomplishments as a technician for light, heavy, and automotive applications.

Objective:

To find full-time employment and to further my career.

Education:

Mesa Community College, Arizona Automotive Institute, Mountain Pointe High School

Professional Experience:

H&N Landscape and Agriculture. 9-2011 to Present. Maricopa, AZ

Lead Heavy Equipment Tech.

-Perform preventative maintenance to fill engine rebuilds of heavy and small equipment.

-Facilitate logistics of parts and equipment with vendors and delivery services

-Welding.

-Manage other techs; cooperate with other techs on large projects..

-Keep fellow employees on task; communicating and reporting with upper management.

AZ Auto Tech. 1-2010 to 9-2011 Tempe, AZ

Owner/Operator

-Managed employees and technicians.

-Maintained a very high customer standing with recommendations from the Better Business Bureau.

-Performed maintenance on every type of vehicle on everything from oil change to engine rebuilds.

-Worked closely with business partner who specialized in restoring classic and antique vehicles, ran the mechanical/performance side of his operations.

Shockride, LLC. 3-2008 to 11-2009 Chandler, AZ

NCR/MRB Tech 8-2009 to 11-2009

Expediter 10-2008 to 8-2009

Assembly Lead 5-2008 to 10-2008

Assembler 3-2008 to 5-2008

-Repaired damaged products from assembly line.

-Worked with R&D on special projects and gave advise towards mass production of R&D projects

-Optimized lean times, production lines.

-Implemented new techniques; achieve faster production times without sacrificing quality.

-Reported problems, gave insight on how to fix them.

-Worked with quality control, alerted them to defects in vendor products.

-Worked with expediters to fill production quotas and stock the line with raw material.

-Transferred parts from warehouse to production floor in a "one piece flow" manner.

-Worked with vendors and purchasing to order exact number of parts to meet production quotas.

-Implemented new inventory systems including KAN BAN and SAVANT.

-Worked with quality control; push need parts through process to get them on the production floor.

-Stressed the importance of 5S (6S) to assemblers and keeping assembly line organized.

DK Motorwerks. 6-2005 to 2-2008 Mesa, AZ

Mechanic

-Repaired customer vehicles; specialized in BMW and Mercedes.

-Maintained a high level of customer service.

-Managed fellow technicians and job completions

-Kept bays clean, organized, and presentable.



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