Customer Service Manager
Resume:
Stephan Gaffney
Email: abqau4@r.postjobfree.com
Address: *** ***** **** **. #****
City: St. Louis
State: MO
Zip: 63103
Country: USA
Phone: 636-***-****
Skill Level: Management
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Stephan D. Gaffney
400 South 14th St, Condo 1206
St. Louis, MO 63103
abqau4@r.postjobfree.com
Objective: To obtain a management position in the hospitality industry to further my career and my education while using my skills and abilities to enhance the quality and success of the business.
Career Progression
City Manager - St. Louis, MO (April 2012 - Present)
- FanFoto (Busch Stadium)
Responsible for the day-to-day operations as well as strategic management.
Responsible for inventory, ordering, labor, scheduling, P/L, hiring, firing, training, payroll, and host relations.
Worked with St. Louis Cardinals organization to achieve partnership with tours and game day activities.
Worked weekly with City Managers from across the country to better build the business at each venue.
Assistant General Manager - St. Louis, MO (July 2010 - December 2011)
- Pickleman's Gourmet Cafe
Responsible for all operations of the restaurant including overseeing management and employees.
Assisted in staffing and training of employees and low-level management while opening the restaurant.
Managing the restaurant on a daily basis in addition to: inventory, food purchasing, scheduling, marketing, and human resources
Bartender, Server, Cook - Columbia, MO (November 2005 - December 2009)
- Applebee's Bar and Grill
Provided professional customer service to patrons of the bar and restaurant.
Established and executed new ideas to help improve the functionality of the restaurant.
Trained employees to expectation of the corporate level.
Created new drinks which developed repeat customers.
Customer Service Manager - Chesterfield, MO (April 2002 - November 2008)
- Skyline Aeronautics
Responsible for weekend customer service operation directing any necessary part of weekend operation of the largest and most modern FAA approved flight school and general aviation piston aircraft maintenance facility in St. Louis region.
Greeting and processing new customers, servicing existing customers.
Running and bulking fuel trucks.
Education:
University of Missouri - Columbia, MO (July 2010)
-Bachelor of Science (BS) - Hotel and Restaurant Management
HRM GPA- 3.3187
Honors and Activities:
FAA Certified Private Pilot (June 2004)
Delta Tau Delta Fraternity- Gamma Kappa Chapter (April 2004)
Pitching Coach- Little League World Series Competitive Team- Hammers (February 2010)
International Food Service Executives of America- IFSEA (September 2009)
Meeting Planners Association (February 2009)
Dean's List- MU College of Agriculture, Food, and Natural Resources (2008, 2010)
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