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Customer Service Technician

Location:
Cookeville, TN
Posted:
January 31, 2013

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Resume:

Julie Madson

Email: abqau1@r.postjobfree.com

Address: **** ******* ***** **

City: Cookeville

State: TN

Zip: 38506

Country: USA

Phone: 931-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Julie Ann Madson

abqau1@r.postjobfree.com

931-***-****

Personal Details

Date of Birth Address:

21 April 1964 3300 Rolling Hills Rd

Cookevillle, TN.

38506

Skills

Admin Clerical Jobs Admin, Clerical, Data Entry, Receptionist

Health Care Allied Health, CAN, Counseling, Health Care Customer Service, Hospital

Operations, Physical Therapy, Safety Security, Sterile Processing, Support Services

Customer Service Customer Service Clerical, Customer Service Manager, Customer Service

Representative, Entry Level Customer Service

Science Biotech - Biology Medicine, Chemistry, Microbiology

Work Experience

Laboratory Technologist/Technician

Patient First Urgent Care Center

September 2009 to November 2012

As an important component of the health care team followed laboratory procedure for collecting, handling and processing, as well as test analyses, reporting and maintaining records of patients test results

Functions as a Laboratory Technologist/Technician as well as an assistant to the physicians and nurse

Implementing and following the laboratory safety policies as defined by Patient First and OSHA for patients, self and staff

Educate patients on a variety of health care topics such as Cholesterol, Diabetes, Blood Pressure, and other health issues

Maintain CPR Certification

Leading Petty Officer

Naval Medical Center Portsmouth in Portsmouth, VA

August 2007 to August 2009

Instrumental in achieving zero deficiencies in the College of American Pathologists and Food and Drug administration resulting in the full accreditation of the Blood Bank.

Completed the stringent Personnel Qualification Standards for Transfusion Services and blood component shipping at an accelerated pace, providing coverage during periods of decreased manning

Perform preventive maintenance on blood bank equipment and instruments (2) Provue analyzers, 2

Cobe 2991 Cell Washers, 3 Plasma Thawers, over 8 serofuges, over 8 heat blocks, over 4 Helmer Cell Washers, over 8 refrigerators, over 2 freezers, 2 platelet incubators, 8 transport coolers, etc ) on a daily, weekly, quarterly and annual basis in accordance to lab policies

Processed over 500 obstetric samples and contributed significantly to the safe transfusion of over 500 blood products monthly

Radiated positive attitude in accepting and seeking increased responsibility, which increased staff motivation and selection for additional collateral duties

Led and developed 14 Sailors and Civilian personnel in the processing of over 9,000 cross matches and the safe transfusion of over 2,800 blood products

Medical Laboratory Technician

USS George Washington (CVN-73) in Norfolk, VA

August 2004 to August 2007

Supervised laboratory quality control/analysis, testing and instrument maintenance

Effectively ordered, collected, processed, and received results for over 15,000 laboratory tests for six providers

Trained seven personnel in laboratory testing procedures, expanding laboratory capabilities by 100% while reducing wait times for results by 50%

Student

Naval School of Health Sciences in Portsmouth, VA

August 2003 to August 2004

50 Week course completed for Medical Laboratory Technician with GPA of 3.068

Assigned as class adjutant for the correspondence and accountability of 45 students

Hospital Corpsman Second Class

Naval Air Station Oceana/Dam Neck Annex in Virginia Beach, VA

June 2000 to May 2003

Assigned as Leading Petty Officer of Immunizations and Health Promotions

Supervised 13 medical personnel in the care of over 3,200 outpatients, 1,200 Physical Examinations, 550 Sea Duty/Overseas Screenings, 600 audiograms, and 480 Special Duty Screenings

Qualified Emergency Medical Technician and Vehicle Operators Certification.

General Duty Corpsman

USS Bataan (LHD-5) in Norfolk, VA

January 1998 to June 2000

Completed On The Job Training in Laboratory, Sick Call Screening, Radiology, ICU, Operating

Room, Physical Exams, Pharmacy, ability to complete physical exams, draw and process laboratory requests, write and administer prescriptions.

On The Job training completed in Orthopedics and cast application

Health record maintenance and verification

Hospital Corpsman Third Class

Naval Hospital Great Lakes in Great Lakes, IL.

August 1994 to December 1997

Independently completed 600 Infection Control Inspections resulting in Zero deficiencies/recommendations with JCAHO survey

Completed/distributed 11 monthly reports for 50 clinical areas identifying discrepancies and

trends early to provide a safe environment for all patients

Administrative assistant to Infection Control Officer completing daily nosocomial surveillance/investigation

General Duty Corpsman

US Naval Hospital in Okinawa, Japan

August 1991 to August 1994

Certified in BLS, Venipuncture, Intravenous medications, Intravenous Piggyback Medications and Arterial Blood Gases, Immunizations

Completed patient care assessments for adult/pediatric Intensive Care Unit

Assistant Leading Petty Officer in charge of daily operations of hospitals Immunizations Clinic

Assisted with the care of women in labor and the care of newborns while on Labor Deck

General Duty Corpsman

Naval Hospital Jacksonville in Jacksonville, Fla

April 1990 to July 1991

Certified in the dispensing of medication and starting I.V.s.

Assisted physicians and nurses with the care of patients on a 12 bed Labor and Delivery Ward

Completed assessment of babies after delivery including Apgar scores, umbilical care and

breast feeding assistance.

Assess patient vital signs after surgery

Student

Naval Hospital Corps School in Great Lakes, IL

October 1989 to March 1990

Obtained basic training in patient care, assessment, vital signs, Emergency Medicine,

Intravenous and Medication Therapy

Assigned Platoon Leader for 20 students

United States Navy Recruit Training Command

Completed Basic Military Training in Orlando Fl.

August 1989-October 1989

Certified Nurses Aid

Westview Convalesant Center in Dayville, Ct

June 1986 to August 1988

Provided full patient care needs for bed ridden and ambulatory geriatric patients.

Calculate intake and output.

Assist with ambulation of patients.

Certified Nurses Aid

Canterbury Villa of Danielson in Danielson, Ct

July 1982 to June 1986

Provided full patient medical care for ambulatory and bed ridden patients.

Assisted nurses with the administration of medications.

Calculated patients intake and output.

Education History

Tidewater Community College

September 2009-September 2011

Thomas Nelson Community College

June 2003 to July 2004

First Line Leadership Development Program

Little Creek, Virginia

July 2000 to July 2000

Naval Hospital Corps School

Great Lakes, IL

October 1998 to March 1990

Qualifications

Grade Achieved

Military Basic Patient Car Procedures

Military Emergency Care

Military Pharmacology

Military Anatomy and Physiology

Military Phlebotomy

Military Leadership

PSY 201 Intro to Psychology A

PSY 266 Psy/DeathDying A

PSY231 Life Span Hum Dev A

SOC201 Intro to Sociology B

HEAL 1003 EMT-Basic P

MTH03 Algebra 1 S

MTH 126 Mth Allied Hlt A

MDL 100 Intro/Med Lab A

MDL 125 Clin Hemo 1 B

MDL 210 Immun/Serology B

MDL 216 Blood Banking B

Bio 100 Bsc Human Biol B

CHM110 Survey Of Chm B

Bio 205 Gen Microbiology B

CHM122 Hlt Sci Chm C

STD 100 Orientation P

ENG 111 Col Compos 1 A

MDL 280 Cl Coor/Path A

MDL 110 Urine/Body Fluids B

MDL 190 Coord Internship B

MDL 225 Cl Hematology B

MDL 260 Lab Instrumentation B

MDL 262 Chem/Inst ll B



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