Customer Service Sales

Sheila Kubik-Johnson

Email: abqasv@r.postjobfree.com

Address: *** * **** ** ***

City: NYC

State: NY

Zip: 10021

Country: USA

Phone: 347-***-****

Skill Level: Experienced

Salary Range: $35,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Professional

10/01/2012-Present Personal Assistant for prominent Family in Upper East Side Manhattan Assists with bills, internet and store shopping, household management, maintenance/vendor calls, plan activities, book appointments and travel arrangements.

08/03/2012-09/22/2012 Live-In Personal Assistant/Nanny for a prominent Family of a 3 and a 4 year old, in Hewlett, NY. Drove children to activities and planned and arranged trips. Assisted mother with bills, shopping, household management, maintenance/vendor calls, laundry and ironing etc. Performed every detail a mother would do for her children and household with patience, love and efficiency

1/05/2012-07/31/2012 Personal Assistant/Nanny/Dog care Nottingham, NH Assisted mother with bills, shopping, house management, maintenance calls, etc. Responsible for the care and welfare of an 8 year old and a 17 year old, Laundry for the family, ironing, cooking for children and occasionally for the parents, helped with homework, get 8 year old ready for bed/bath, etc., made lunches getting children to bus, drove to activities, arranged day trips beach, biking, walking, parks, etc.

01/15/2012-04/04/2012 Home Depot Cashier Portsmouth, NH

6/15/2011-12/30/2011 Laser Kare, Topsfield, MA

Assisted Technician with filling and boxing Ink Cartridges and organized the warehouse

Delivered cartridges to customers in the North Eastern part of Massachusetts

11/23/2010-2/01/2011 Fairfield Inn of the Marriott, Amesbury, MA Stocked the continental breakfast and food prep area ensuring all breakfast items were properly displayed and available for hotel guests. Made coffee and refilled carafes when empty or every 3 hours. Made guests feel welcomed with friendly, courteous service and conversations. Restock supplies from storage room and clean and prepare for next day's service.

11/05/2008-1/10/2011 CVS Pharmacy, Newburyport, MA Pharmacy Technician Retrieved and filed pharmacy prescriptions in the appropriate files Accessed and inputted patient's information, prescriptions and third party transactions into computer Retrieved, counted and measured drugs Assisted Pharmacist with in checking, pricing, and storing drug orders Maintained cleanliness of the Pharmacy Department

04/14/2008-09/28/2008

Live-In Personal Assistant/Nanny for prominent family and business owner, Manhattan, NY Prepared morning coffee, turned on office equipment, filed previous days work Unloaded dishwasher, prepare breakfast and took care of Brandon, 9mth old Ran errands such as pick up laundry, grocery shopping if needed, post office and misc shopping trips, feed baby and took for a walk, and kept up with laundry/ironing, kept the house tidy.

02/2008-04/2008 Flying J Restaurant, Seffner, FL Waitress Served customers with food order Assisted cook when needed

11/2007-01/2008 Radio Shack, Tampa, FL Assisted Proprietor with Inventory of high end products Assisted Sales personnel with customer sales stock control Performed cashier duties.

6/2007-8/2007 Arthur S Page Insurance Agency, Newburyport, MA

Claims Representative

Gathered pertinent information on Auto, Homeowner's Insurance Claims

Assisted the Insured in reporting, filling out and distributing

necessary forms to appropriate departments

Scheduled a follow-up to Adjuster and/or Insured to ensure claim is

being handled in an appropriate and timely manner

5/2006 - 4/2007 Medco, Tampa, FLManaged Care Representative

Researched cause for rejected claim for patient's medication Built case to obtain prior approval from Physicians via Fax Provided patients with information in response to inquires about their prescription Made calls to doctor's offices and pharmacies for confirmation and status of Patient's medication Billed Patient's via computer by credit card or mail

9/2005 - 5/2006 Convergys Corporation(formally Sitel), Tampa, FL Customer Relations Manager Promoted customer enthusiasm Fostered owner/dealer relationships Represented GM both professionally and accurately Researched computer programs with expert navigation to resolve concerns Provided feedback to customer concerns and negotiated a one call resolution Established a Business Case for legitimate claims

4/2005 - 7/2005 Auto Way Nissan of Brandon, Tampa, FL Sales Consultant

8/2002 - 2/2005 Homeland Security (TSA), Tampa, FL Lead Screener Identified, distributed and balance workload and tasks among screeners Served as a coach, facilitator and/or negotiator in coordinating team initiatives Supervised up to 20 screeners in the proper procedures and customer service of passengers

5/2000 - 7/2002 ParaTransit Van DriverHillsborough Area Regional Transit, Tampa, FL Organized and planned assigned manifest for client's appointments Provided for the safe and timely pick-up of persons with disabilities, to and from appointments, using patience and kindness.

2/2000 - 5/2000 K-Byte Manufacturing, Tampa, FL Material Handler

1/1980 - 2/2000 United States Air Force, Worldwide Material Control Supervisor Managed Base Service Store and Plumbing Parts Store Supervised 4 military and 5 civilian personnel

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