Christian Ramirez

Email: abqapo@r.postjobfree.com

Address: **** ****** **

City: Florence

State: SC

Zip: 29505

Country: USA

Phone: 201-***-****

Skill Level: Management

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christian F. Ramirez

3427 Twiggs Road

Florence, SC 29505

201-***-**** www.linkedin.com/in/chrisramirez7/

abqapo@r.postjobfree.com

SUMMARY

Insightful Business Leader with more than 8 years in management and finance industry. Experienced in team development and coaching, procedure implementation, project management, mortgage banking, establishing and monitoring lines of credit. Gifted communicator and team player with strong work ethic and problem solving skills. Passionate about getting the job done by being methodical, focused on solutions, and going beyond customers' needs. Highly effective in partnering with managers to influence employees towards achievement of organizational goals.

Expertise includes

Performance Management

Training and Development

Employee Engagement Tools

Scheduling and Planning

Dodd Frank

Analysis

Mortgage Banking

Quality Improvement

Brokerage Operations

PROFESSIONAL EXPERIENCE

ASSURANT, Florence, SC 2008 - 2012

Unit Manager, Exceptions Processing / Operations 2010 - 2012

Managed team of 24 associates. Kept team focused on driving results in a production-based environment. Achieved aggressive quality, production and service level goals for 4 mortgage bank clients servicing hazard mortgage insurance, via binders, reinstatements, substitutions, and cancellations. Made hiring and termination decisions.

Developed team that exceeded consistently client's expectations for 4 consecutive months.

Identified over 80 business rules in processing system that needed revision or enhancement, which increased auto process by 35%, allowing utilization of additional resources in other projects, a savings of 20%.

Performed quarterly business review of offshore team in Bangalore, India, and implemented measurable goals, action plans and controls which resulted in a reduction of errors by 85%.

Team Lead / Supervisor 2008 - 2010

Supervised team of 16 associates who made outbound calls to insurance companies and agencies to obtain homeowners renewal policy information and update servicing system. Managed workflow and ensured completion. Kept team motivated and focused on achieving daily, weekly, and monthly goals. Provided side by side training and monitored associates' calls to ensure high quality service.

Created quick reference guide to avoid top errors, enabling quality scores to exceed expectations.

Counseled and mentored 25% of staff to improve department quality and service level goals, resulting in each candidate meeting or exceeding required goals 90% of the year.

PERSHING, LLC, Division of Bank of New York, Jersey City, NJ 2001 - 2008

Team Lead Operations Analyst 2003 - 2008

Supervised team of 7 professionals in the corporate executive services dept, servicing broker dealers establishing lines of credit, approving disbursements and work with our compliance team by analyzing investment statements and ensuring securities could be leveraged for lending purposes. Monitored lines of credits for all loans for margin risk and loan increase opportunities. Assigned work request to exercise employee stock options, and ensured securities were delivered via DTC or physical certificate.

Christian F. Ramirez Page Two

PERSHING, LLC (Continued)

Kept team focused for portfolio acquisition of over $200M in 4 months by providing detailed guidance and step by step procedures on how to obtain compliance approval for execution.

Provided training and guidance for new hires by editing procedures and developing a process map for loan advance and collateral monitoring products.

Presented investment strategy to a broker dealer, increasing margin leverage and allowing broker's client to maintain a $2M line of credit without liquidating securities to meet margin requirements and continue to generate over $70K in annual revenue for the firm.

Increased firm's revenue $1M by negotiating with external brokerage firm manager to decrease interest rate charged for a $20M line of credit in exchange for investor increasing loan to $30M.

Employee Stock Options Specialist / Operation Specialist 2001 - 2003

Executed exercise requests from several broker dealers that handled employers' ESPP programs. Ensured stock options were vested and registered under S8 registration and in compliance with SEC standards for restricted stocks. Coordinated delivery and executions of shares with operations trader, to sell to cover, sell all or partial shares, and good to cancel orders.

Achieved recognition from department manager and team members for being quarterly top performer.

EDUCATION / PROFESSIONAL DEVELOPMENT

Computer Operations Diploma, Computer Learning Center, Paramus, NJ

Leadership Development Program, Assurant

Facilitation Techniques, Assurant

FINRA Series 7 training, Pershing

Six Sigma concepts, Assurant and Pershing

COMPUTER SKILLS

Visio Process Mapping

PowerPoint Presentation

Proficient in Excel and Word

DOS JCL and Utilities

OS / VS1

MVS / JES2

OS JCL AND UTILITIES

Computer Programming/Structured and Adv Cobol. DOS JCL

Fundamentals and Advance Programming C

LANGUAGE FLUENCY

Fluent in Spanish: Interpret, translate, read, and write

Contact this candidate