Customer Service Manager

Daniel Mayack

Email: abqap6@r.postjobfree.com

Address: *** ******** ******

City: Oriskany

State: NY

Zip: 13424

Country: USA

Phone: 315-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Daniel V. Mayack abqap6@r.postjobfree.com

H: 315-***-****

122 Denbeigh Ave. Oriskany, NY 13424

VP, Distribution

Highly Qualified in Global Distribution Management & Skilled, Hands-on Leader

Distribution professional possessing dynamic leadership skills combined with excellent problem-solving and team building talents. Experience directing all aspects of a large distribution center including implementing automated distribution systems; selecting, training and managing staff; developing and managing budgets; and establishing and monitoring productivity goals. Successful in re-invigorating infrastructure, processes and strategies resulting in continuous firm growth and increasing revenue. Comfortable and productive with staff at all levels. Proven ability to coalesce and manage highly energized, focused teams.

Qualifications & Key Skills:

. Strategic Planning . Process/Technology Evaluations/Recommendations . Project/Program Management

. Expense & Capital Budgeting . Safety Management . Inventory Management

. Financial Analysis . Vendor Evaluation/Selection . Supply Chain Analysis

. Change Management . Turn Around Underperforming Teams . Negotiation & Facilitation

. Cost Control . Aligning Operational Goals with Business Strategies . Logistics Improvement

PROFESSIONAL EXPERIENCE

HUMAN TECHNOLOGIES CORPORATION

DIRECTOR, DISTRIBUTION Utica, NY 2011 -Present

Directly responsible for all distribution and logistics related functions for distribution center, distinctively staffed with disabled individuals. I champion, unify and inspire a contagious element of excitement enterprise-wide through "management by walking around" and "leadership by example."

SELECT ACCOMPLISHMENTS & CONTRIBUTIONS:

. Develops and executes to annual budget, including but not limited to expense and capital budgeting, planning, inventory (asset & product), cost controls, revenue and productivity objectives, and operational execution

. Develops strategy for improving key performance indicators including but not limited to on-time performance, damages, incident rates and accuracy. Reviews warehouse key performance indicators and communicates metrics on a frequent basis.

. Recommends improved methods for physical handling, storage, and delivery of merchandise

. Ensure merchandise was in the bins, troubleshooting receiving issues and overseeing the picking, packing, inspection and shipping of said product

. Achieved a 98% accuracy record

ALFRED MUSIC PUBLISHING COMPANY Oriskany, NY 1987-2011

VP, DISTRIBUTION

I have provided warehouse and distribution leadership for over 20 years where I was responsible for the warehousing and timely shipping of the company's products and the products of a variety of outside vendors.

SELECT ACCOMPLISHMENTS & CONTRIBUTIONS:

. VP of Distribution for Alfred Music Publishing, during which time firm revenue moved from $6 million annually to $50

. Managed the processing and shipping of over 50,000 SKUS with a 99% error free rate

. Transformed manual method of picking and processing orders to a state-of-the-art digital warehouse management system

. Transitioned and led distribution center through the construction of a new warehouse, during which time I was heavily involved in laying out design, racking, and equipping

. Oversaw global distribution via UPS, FedEX, LTL, ocean and air freight

. Manage inventory control; transactions managed through handheld RF scanners; counts managed with cycle count system

. Recruit, interview and staff 50 employees; Responsible for annual performance reviews

. Developed PC based orientation training program for new employees

. Developed and implemented an employee production monitoring system

. Developed a workplace safety program; Firm grasp of OSHA regulations regarding warehouse and distribution

BLUE BELL, INC.

STORE MANAGER Utica, NY 1978 - 1987

Managed a factory outlet store for Blue Bell, Inc. manufacturer of Wrangler Jeans. Ensured customers received outstanding customer service and positive store experience. Provided leadership to achieve and exceed sales goals and develop staff.

SELECT ACCOMPLISHMENTS & CONTRIBUTIONS:

. Maintained responsibility for the overall daily operations of a retail store

. Supervised, scheduled, hired, trained, promoted, and disciplined personnel

. Managed budgets, marketing, merchandising, and rotating inventory of stock

. Ensured proper handling of daily receipts, balanced registers and bank accounts, prepared and made deposits

. Prepared and submitted weekly sales reports to corporate office

. President of the Charlestown Merchant's Association

MCDONALDS CORPORATION

STORE MANAGER Utica, NY 1974 - 1978

Responsible for the smooth, efficient and profitable operation of a number of restaurant outlets in central New York. In this very customer oriented position I strived to meet the customer's and company's expectations of high levels of quality, service and cleanliness.

SELECT ACCOMPLISHMENTS & CONTRIBUTIONS:

. Maintaining proper inventory levels and rotation of perishable inventory

. Planning schedules for employees and assistants in shifts that ranged from 5 AM to 2 AM

. Maintenance of the restaurant and grounds

. Responsible for cash handling and monitoring

EDUCATION

BS Degree, Summa Cum Laude, Accounting-Utica College of Syracuse University, Utica NY

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