Customer Service Medical

Shannon Elzey

Email: *********@********.***

Address: *** **** ******

City: Swainsboro

State: GA

Zip: 30401

Country: USA

Phone: 478-***-****

Skill Level: Director

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mr. Shannon L. Elzey

*******@*****.***

Cell: 478-***-****

Swainsboro, GA 30401

Chief operating Officer

Strategic Operations Executive with a superior history of innovating process and efficiency improvements resulting in revenue gains, cost reductions and long-term growth. Keen financial sense in regards to client and business needs with proven ability to identify expense-saving and revenue generating opportunities. Demonstrated ability to perform efficiently against tight deadlines, establish clear lines of communication and remain diplomatic in difficult situations. Influential and motivational leader adept at strengthening teams.

Areas of Expertise

Operations Leadership

Organizational Development

Change Management

Strategic Tactical Planning

Process Improvement

Performance Optimization

Project Management

Cost Control

Budgeting

PL

Risk Management

Customer Service

Professional Experience

Emanuel Medical Center Swainsboro, GA 2011 to Present

Fully accredited hospital with 72 acute care beds and 12 bassinets.

Radiology Director

Deliver decisive leadership to a staff of 20. Hold $9.6M in fiscal accountability while overseeing 24K annual diagnostic and emergency exams. Inspire keen focus on superior patient care in sync with the Centers service-driven culture.

Integrated cost saving initiatives to cut operating expenses and reach the CFOs targeted financial monthly goals without eliminating any internal positions.

Constructed 2 new radiology ordering forms with current CPT codes to streamline the ordering and registration processes; increased overall efficiency by 70% while reducing errors to less than 2%.

U.S. Navy Reserves Warner Robins, GA 1988 to Present

Reserve component of the U.S. Navy.

Senior Chief Hospital Corpsman

Navy Senior Enlisted Leader of 4th Marine Air Wing Medical for a staff of 4 Officers and 5 Enlisted personnel providing medical and dental coverage to 320 Marines. Served as the Radiology Director of NSA Bahrain from 2010 to 2011 with a staff of 35 Navy Corpsmen. Acted as the Radiology Director in Bagram, Afghanistan with a team of 10 Navy Corpsmen from 2004 to 2005.

Selected as Project Director with procurement authority for the ISA Air Base Medical Clinic in Manama, Bahrain, responsible for $1.3M in equipment acquisition.

Worked as the Action Officer for 2 embarked surgical teams during overseas military tours in Afghanistan and Bahrain; held responsibility for the procurement, storage, documentation and logistical delivery of $850K in medical supplies from USAMCEE Germany to EMF Djibouti.

UHS-Pruitt Corporation Athens, GA 2008 to 2010

Southeast regional leader in long-term health care.

Nursing Home Administrator

Directed a staff of 175 personnel with full accountability for a $1.9M operating budget. Scope of diverse accountability included weekly overtime reports, scheduling, dietary order submissions and purchasing. Additionally controlled the budget for 4 departments.

Reduced nursing overtime from a $24K monthly average for the previous 12 months to less than $1,600 in 1 month by restructuring work flow and reassigning staff.

North Georgia Medical Center Ellijay, GA 2002 to 2008

Provides a variety of healthcare services from pediatrics through geriatrics.

Manager

Completed diagnostic and emergency room X-ray procedures, along with CT scans for emergency patients. Experienced in ICD-9 and CPT-4 coding, ensuring proper department reimbursement.

Orchestrated the opening of new imaging facilities.

Mr. Shannon L. Elzey

*******@*****.***

Cell: 478-***-****

Page 2

Piedmont Mountainside Medical Center Jasper, GA 1999 to 2003

42-bed, acute-care hospital 400+ employees and 200 physicians; ranked in the top 5 among metro Atlanta hospitals in patient satisfaction scores.

Manager

Conducted radiographic procedures, CT scans and related techniques, producing images for emergency room patients.

Delivered training to a staff of Technologists and conducted new staff orientation.

Northeast Georgia Medical Center Gainesville, GA 1994 to 1999

Not-for-profit community health system dedicated to improving the health and quality of life of the people of Northeast GA.

Medical Imaging Technologist

Worked during the evening shift, performing diagnostic and emergency room X-ray procedures to assist in the diagnosis of illness and treatment of patients. Garnered extensive trauma X-ray experience.

Education

Master of Health Administration - University of Phoenix

Expected Completion May 2013

Master of Business Administration; Global Business Emphasis - Georgia Institute of Technology

Beginning August 2013

Bachelor of Science in Health Sciences - Touro University

Associates in Radiologic Technology - Emory University

Nationally Certified - The American Registry of Radiologic Technologists (ARRT)

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