Manager Technical Support

Ernest Zintel

Email: abqamd@r.postjobfree.com

Address: ** ******* **** **

City: Weare

State: NH

Zip: 03281

Country: USA

Phone: 603-***-****

Skill Level: Entry

Salary Range: $55,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ernest Zintel

Ernest H. Zintel

41 Buzzell Hill Road, Weare, New Hampshire 03281

603-***-**** [H] 603-***-**** [C] abqamd@r.postjobfree.com

Summary

Hands-on manager with expertise within technical support, internal auditing, spare parts logistics, and call center functionality. Advance proficiencies in all Microsoft Office 2003 and 2007 products, Mass 500, and SAP accounting system.

Professional Highlights

Operations Management Analysis & Process Improvement Staff Training & Development

Executive Reports & Analysis Spare Parts Price Analysis Managed third-party call center

Policies & Procedures Adherence Vendor Qualifications Trained & developed 12 support specialists

Warranty Analysis

Disaster Recovery Planning Inventory Management Trained staff on procedures & policies

VO/IP Implementation Audited Internal Processes

SAP, Citrix, MS Office, QuickBooks Instituted Performance Goals

Cross-trained staff

Experience

BOSCH THERMOTECHNOLOGIES, Londonderry, NH 2005-Present

After Sales Analyst

Internal control process audits of assets, journal entries, purchasing, bank reconciliations, and payables. Managed call flow and responded to technical support needs of customers.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Identified and solved technical issues with a variety of diagnostic tools.

Monitored multiple databases to keep track of spare parts inventory.

Worked with managers to implement the company's policies and goals.

Troubleshot problems with equipment, devices, and products.

COUNTRYSIDE PROPANE, Bow, NH 2003-2005

Service Technician

Maintained oil/gas heating systems for customers. Troubleshot problems on hot air heat, A/C, and hot water systems.

Installed new and replacement boilers, hot water heaters, and furnaces.

Maintained open communications with company and customers.

Explained system problems to customers and took necessary action to maintain a safe heating system.

Sold to customers with inappropriate systems or failing systems.

Maintained on-call hours to service emergency situations.

Installed and maintained propane systems.

Maintained CDL license.

Delivered oil and propane.

Office duties included filing, answering telephones, calling customers to schedule annual cleanings, setting up new accounts, and printing job tickets for next day deliveries.

Education

Southern New Hampshire University, Manchester, NH (2006)

Bachelor of Science, Business Studies with a Concentration in Accounting

Coursework: Accounting, Cost Accounting

Dean's List 2005 and 2006

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