Sales Engineer

Mike Armstrong - Resume & Credentials

Mike ArmstrongSanta Fe, New Mexico e-mail: abqaib@r.postjobfree.com URL: www.virtualsouthwest.comSUMMARYExperience in the Information Technology industry for over 28 years. Broad technical knowledge combinedwith outstanding leadership ability and problem solving skills. Particularly effective in using creative abilitiesto develop sales proposals, design solutions, documentation and training material. Excellent communicationskills including written, verbal and interpersonal. Proven ability to work independently or with a team toachieve goals efficiently.KEY SKILLS Detailed experience creating partner and vendor relationships to increase sales opportunities and regional market presence. Experienced with VMware products, which include vSphere, View, Thin App, vShield, Capacity Planner, vFabric, Lab Manager and Cloud Director. Skilled in creating proposals, designs, project plans and training material to provide prospective customers. Experienced in presenting technology products and solutions to diverse audiences at industry trade shows and customer events. Experienced with Microsoft products and solutions including Active Directory, Exchange Server 2003 and 2007, Office Communications Server, SharePoint Server, SQL Server, and System Center Suite. Proficient with products and technologies including security, network routing and switching, wireless technologies and network management and monitoring. Experienced in creating business continuity and disaster recovery plans and procedures. Designed and implemented data centers for enterprise businesses that included redundant site failover, network management alarming and alerting. Detailed experience with storage area networks including fiber and iSCSI. Ability to implement storage systems for high performance and availability. Able to categorize storage for improve performance and cost savings. Detailed experience with data center infrastructure systems including UPS, cooling systems, hardware and operating system monitoring and alerting.PROFESSIONAL CERTIFICATIONS VMware Certified Professional on vSphere 5 and vSphere 4 Microsoft Certified IT Professional, Exchange Enterprise Messaging Administrator Microsoft Certified Systems Engineer on Windows 2003, 2000 and NT Cisco Certified Network Associate PROFESSIONAL EXPERIENCE2011 Present VIRTUALIZATION ENGINEER PRESBYTERIAN HEALTHCARE SERVICES Albuquerque, New Mexico Responsible for managing the VMware environment at multiple sites. Create reports showing cost savings and benefits of the virtual environment and present to CIO and above on a monthly basis. Perform new installations and upgrades of the VMware environment including Windows and Linux virtual machines, hardware, network and storage systems. Create vendor relationships to provide competitive price quotes on new hardware, licensing and services.www.virtualsouthwest.com Page 1 of 3 Mike Armstrong Assess security compliance of infrastructure and virtual machines based on designated company requirements. Implemented VMware security features to comply with company security policies. Implemented a virtual machine backup system, which reduced time for backups and restores and enabled remote site replication for disaster recovery. Mentor engineers and administrators on best practices and procedures for managing the virtual environment. Create designs and project plans to support new initiatives and applications. Work with vendors to develop hardware and license quotes for project proposals. Created test plans and deployment procedures for use in deploying virtual servers and physical to virtual migrations. Designed and implemented hardware systems that improved performance and availability with increased integration of networking and storage. Increased percentage of physical to virtual server percentage from 45 to 80 percent within one year. Implemented a virtual environment to support Microsoft SQL servers, which improved availability and saved over $300,000 in licensing costs.2008 2011 ADVANCED INTEGRATION PRACTICE MANAGER ARDHAM TECHNOLOGIES Santa Fe, New Mexico Design and implement advanced technologies utilizing VMware, Microsoft, and Cisco networking solutions. Created partnerships with manufacturers and local vendors that increased sales leads and market presence. Integrates industry and technical knowledge into practical sales-related tactics, techniques and procedures, thereby ensuring teams support the sales efforts by delivering well-developed proposals. Organizes vendor training on new products and technologies. Create custom technical training sessions for engineers and sales personnel. Provided presentations at trade shows and customer functions on networking and virtual technologies, which increased sales opportunities and market shares. Leverages customer experiences and technical expertise as input, develops, drives and articulates solutions to practice and the broader Ardham community. Configure storage solutions and data replication utilizing NetApp Snap Mirror and EqualLogic Auto Snapshot Manager Products. Monitors practice job performance and provides coaching, counseling, and motivation to maximize practice performance. Responsible for ensuring personnel are placed in healthy roles where personal improvement is possible. Resolves any resource deployment issues. Implement virtualization technologies utilizing VMware to support server and desktop environments.2004 2008 SYSTEMS ARCHITECT THORNBURG MORTGAGE Santa Fe, New Mexico Successfully implemented virtualization technologies for production and development systems, which eliminated down time and reduced administration costs. Created change control processes and procedures on the production networks. Maintained security and documentation standards to conform to annual Sarbanes Oxley auditing requirements. Led the expansion of IT services from a single site environment to a multi-site environment supporting over 400 users. Designed and created a multi-site routed network to provide site redundancy and failover. Created wireless building to building networks to improve service availability and reduce infrastructure costs. Designed and implemented a VMware ESX environment which provided replication for site failover to conform to compliance requirements.www.virtualsouthwest.com Page 2 of 3 Mike Armstrong Provided weekly Executive Summary reports to Senior Management including major milestones, significant accomplishments achieved in prior week, risk analysis, and risk mitigation planning for high security areas. Developed test plan and procedures for software and hardware updates and implementations on production and test systems. Front-end Administrator for Exchange email and unified messaging systems, which interfaced to Avaya IP telephony systems. Created a development environment using VMware Lab Manager to support over 200 virtual server systems.1997 2003 LUCENT TECHNOLOGIES / INTERNATIONAL NETWORK SERVICES SOFTWARE SALES ENGINEER, Centennial, Colorado 2000 - 2003 Sales engineer for the Vital Suite and QIP network management software products. Developed network performance management solutions to Fortune 1000 companies. Performed product demonstrations to prospective customers and at industry trade shows. Configured customer requested enhancements to the base software applications, which led to increased product sales. Developed return on investment models for prospective customers, which led to increased sales. Exceeded quarterly sales quotas and achieved annual sales performance awards.. SENIOR NETWORK ENGINEER, Costa Mesa, California 1997 - 2000 Implemented data networking solutions and systems with Cisco Systems products. Deployed network and server infrastructures within data centers and enterprise clients. Configured network and application monitoring for fault alarming and performance capacity planning. Worked within a team to design and deploy site to site data networks for service providers and enterprise customers.1996 1997 NETWORK SUPPORT ENGINEER 3Com CORPORATION, San Diego, California Implemented 3Com networking products for Internet Service Providers located. Troubleshot issues with Internet connectivity and network access to specified client list. Provided support to client networking staff for 3Com network products.1982 1996 TRANS WORLD AIRWAYS / WORLDSPAN LP NETWORK SUPPORT SUPERVISOR, WORLDSPAN LP 1992 - 1996 Supervised a staff of 15 technicians and installation staff located throughout the western US. Provided technical support to Worldspan clients, sales staff and installation technicians. FIELD SERVICES REPRESENTATIVE, TRANS WORLD AIRWAYS 1982 - 1992 Installed and configured data networking equipment and mainframe based connectivity throughout the western US. Acted as project lead to implement network operations centers in the US and Western Europe. Interfaced with local telephone companies and service vendors toEDUCATION Mt. San Jacinto College, Menifee, CA. 1998 Fullerton College, Fullerton, CA. 1982 Phoenix Institute of Technology, Phoenix, AZ. 1978www.virtualsouthwest.com Page 3 of 3