Customer Service Project Management

Jafar Bsieso

May *, **** Canadian Married -

Phone: +965-****-**** E-Mail: abqai7@r.postjobfree.com Website: www.JafarBsieso.com

Work Experience

Operations / Projects Manager Jan 2007 Present

N ational Montreal Company, Kuwait City, Kuwait

Coordinate and manage employees, interact with engineers and production managers, facilitate interdepartmental

communication, and allocate tasks and resources as needed.

Gather and articulate information, resolve discrepancies, and formulate strategic recommendations. Conduct analysis and

evaluation of strategic information (i.e., revenues, installation margins, freight costs, manufacturing operations, etc.).

Provide meaningful reporting to senior management in a timely manner.

Conduct effective presentations, with the view to training employees and administering information.

Manage day-to-day operations in purchasing, product and vendor management, receiving, warehousing, and stock

operations. Oversee customer support programs and technical troubleshooting related to a variety of products. Facilitate

contract administration, inspection, and project management.

Supervised all marketing needs for the company, including flyers and catalogs printing, bench marking, and gorilla

marketing.

Senior Technical Support Agent Feb 2005 Jan 2007

D ell Inc., Ottawa, Canada

Provided technical support to special corporate and high profile USA customers (such as Ford, Central Bank, FBI)

regarding computer hardware operation.

Communicated with customers through either the telephone or written correspondence, with a view to providing

information or technical assistance.

Followed company escalation procedures, in order to resolve problems that had not been given the appropriate attention or

priority.

Crew Manager Oct 2004 Mar 2005

Q uizno s Restaurant, Ottawa, Canada

Analyzed and planned restaurant sales, and prepared reports at the end of the shift/week, (i.e., staff control, food control

and sales).

Recruited, trained, and motivated staff.

Managed staff and provided feedback as needed, responded to customer complaints, and led by example by helping in all

areas of the restaurant.

Coordinated the operation of the restaurant during scheduled shifts. Checked stock levels and ordered supplies, prepared

cash drawers, and provided petty cash.

Assistant Manager of Sales Oct 2003 Oct 2004

T he Oil Depot, Ottawa, Canada

Recruited, developed, motivated, and retained staff.

Ensured team consistently demonstrated excellent customer service.

Met and exceeded operational expectations by implementing and maintaining high retail standards.

Managed enquiries and complaints, and served customers.

Managed store merchandising and inventories, and managed deliveries from suppliers.

Education

Graduate Certificate in Project Management (GCPM) Jan 2011 Aug 2011

R oyal Roads University, Victoria, British Columbia, Canada.

Advanced Project Management Feb 2011

E nterprise Project Management, Victoria, British Columbia, Canada.

Certified Door Consultant Apr 2008 Jan 2010

D oor & Hardware Institute, Chantilly, V irginia, USA

Certified Door Consultant (In Progress: Exam to be written Nov. 2012)

Modules included: Fundamentals of Architectural Doors and Hardware, Understanding and Using Con struction

Documents, Door and Frame Applications, Takeoff and Estimating, Electrified Architectural Hardware, Using Codes and

Standards, Principles of Specification Writing, Professional Project Management, Product Installation, Material Purchasing

Concepts, Professional Sales, Using Door and Frame Standards, Detailing Doors and Frames, Writing Door and Frame

Specifications, Effective Management of Employees, and How to Develop and Retain Customers.(Test to be written on

May 2013)

Certificate in AutoCAD Architecture & 3DS Max Design Aug 2009

I nstitute of Management and Technical Studies, Kuwait City, Kuwait

Certificate in Construction Industry Nov 2007

O ccupational Safety and Health Administration, Washington, DC, USA

Obtained certificate in Occupational Safety and Health Hazards.

Certificate in Southern Pine Fundamentals Nov 2007

S outhern Pine Council, Kenner, L ouisiana, USA

Obtained certificate in how to build, design, and specify pine wood

APA, The Engineered Wood Association Training Apr 2007

T he Engineered Wood Association, Tacoma, WA, USA

Obtained certificates in Understanding Engineered Wood Products, Connection Design Theory, and Introduction to Wall

Bracing.

Bachelor of Commerce / Concentration in Information Systems Jan 2003 - Jan 2007

C arleton University, Ottawa, O ntario, Canada

Dell Certified Systems Expert Mar 2006

D ell Inc., Ottawa, O ntario, Canada

Modules included: How to Enhance Customer Experience, A+ Hardware, Wireless Technology, Windows XP, Vista,

Certificate in Managing High Performance Teams Feb 2006

C arleton University, Ottawa, O ntario, Canada

Obtained certificates in Creating and Managing High Performance Teams

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Skills

Languages

Fully fluent in both English and Arabic (reading, writing, and speaking).

M anagerial

Respected Leadership skills, Excellent Sales and Marketing, Project Management, Customer Service

Retail, and HR.

T echnology

Highly proficient in the use of technology (e.g., Microsoft Office: Excel, Word, PowerPoint, Auto Cad,

as well as both Mac and PC operating systems).

Q ualifications

Adaptive to stressful situations, excellent customer service and communications skills, Fast learner.

Hobbies

Diving, Reading, Sailing, Traveling, Collecting Currencies

Thank you for your consideration

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