Sales Customer Service

IRINA ARIBI

********@*****.***

PROFESSIONAL QUALIFICATIONS

Excellent troubleshooting and customer service skills

Understanding of multi-platform/multi-browser differences

Ability to work in a fast-paced environment

Organized and detail oriented

Desire to learn and contribute to the successful completion of team goals and projects

Fluent in Russian and English

TECHNICAL SKILLS

Technical Knowledge: HTML, CSS, JavaScript, PHP, MySQL, C#

Graphics and Design: Adobe Photoshop, Adobe Illustrator, Macromedia Dreamweaver, Corel Draw

Operating Systems: Windows98/ 2000/XP, Mac OS

Applications: Microsoft Office 2000/2003

EDUCATION

Seattle Central Community College, WA 09/05 Present

Pursuing Certificate - Web Development (GPA 3.8)

Anticipate graduation: March 2007

University of Armavir, RUSSIA 09/86 09/90

Bachelor of Science, Advanced Functions of Algebra and Geometry

EXPERIENCE: Seattle, WA

Manager Of Marketing, Bookkeeping & Staff 1997-Present

Created a business website, which increased sales by 30%

Maintain/upgrade website according to new sales, new products

Keep up all business accounting and records

Regularly evaluate shop inventory for sales appeal and remove/exchange products that do not sell

Hire, train, and evaluate staff

Evaluate and alter the look of the shop as needed for brisk sales, including window and case displays

Researched and market a line of store products using multiple vendors to increase shop appeal

Create advertising pieces for holiday and store promotions to generate new business, increasing sales

by 20%

Freelance Russian-English Translator Seattle, WA

1997-2000

Interpreted for Russian seniors at their appointments with doctors and at social service offices

Assisted elderly people in shopping and drug stores

Translated personnel documents

Translated brochures and pamphlets about various senior social programs

Tatiana Salamaha High School Seattle, WA

Math Teacher 1990-1995

Taught algebra and geometry from 8th to 10th grade

Prepared daily written plans for each class

Graded and evaluated students assignments on daily bases

Organized monthly parent meetings to discuss students academic achievements

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