Software Engineer

**** ****** ****

Avon, IN *****

Home: 317-***-****

Cell: 317-***-****

Email: abqac7@r.postjobfree.com

Website: http://www.geocities.com/esjfweaver

Eric S. Weaver

Objective

To use my server administration, technical support & teamwork skills

Experience

2006–Present Midwest ISO Indianapolis, IN

NOC (Network Operations Center) Enterprise Monitoring Analyst

Served as a team member for a 24 x 7 x 365 network support centerMonitored servers, databases, applications and network via NetVigil and Orion (SolarWinds) network monitoring toolsCreated Remedy tickets for Warning and Critical alertsAnalyzed alerts to determine if call to Subject Matter Expert was neededAnalyzed Netvigil report listing Top 10 alerts. Created Change tickets based on my analysis of thresholds that needed to be adjusted. Contacted subject matter experts on Linux, Solaris and Windows Server teams to fix issues revealed by alerts that were at the maximum threshold Updated policies and procedures in online knowledgebase product Provided excellent customer serviceRemote-controlled users’ workstations to help them resolve problemsPromoted from Associate to Analyst, with increased responsibilities, including mentoring and training associates Led Post Implementation Review meetings. Reviewed system Change tickets and related them to resulting Help Desk tickets (incidents)

2003–2006 Beacon Services Grand Rapids, MI

Network Administrator and IT Instructor

Supported all computer hardware and software troubleshooting, installation and upgrades for the enterprise

PC SupportTaught computer labs using Linux and Windows workstationsCreated and managed Ghost images for student and staff workstationsRe-imaged workstations or installed from scratch as applicableModified Group Policy security settings to lock down XP workstationsReplaced hardware (hard drive, CD-ROM, memory, monitors etc.)Purchased and installed new hardware for desktop upgradesInstalled, configured existing and new software on desktops and serversPerformed software license inventoriesUpgraded computer classroom to new Dell hardware running Windows XPConfigured PCs, servers, routers and switches in the lab environmentCreated and used scripts to manage files and configure applications

Server and Network AdministrationSupported Red Hat Linux 7.0 firewall using ipchainsManaged local DNS servers (on Windows NT and Server 2000/2003)Configured home directories and share permissions on file serversManaged two Windows NT Domains (created and deleted accounts)Upgraded accounting server from UNIX to Windows 2000 ServerInstalled and configured Terminal Services for the accounting serverInstalled, configured Windows Server 2003, running IIS and SQL ServerSupported Symantec Anti-Virus Corporate Edition updates over WANPerformed daily Incremental backups and weekly Full backups on serversProvided after-hours support for servers / network on an emergency basis

2002–2003 Grand Valley State University Allendale, MI

Network ConsultantSupported Ethernet connections in student residence hallsDeveloped website documentation to help resolve network problemsCreated web form for requesting Ethernet connection assistanceResolved virus problems and network abuse incidentsTested wireless signal strength for Cisco Aironet access points

2000–2002 Purdue University AAE West Lafayette, IN

Network Administrator (Aero & Astro Engineering Site Specialist)

PC SupportSupported PCs (hardware, software-Win NT/2000), used Ghost, PerlUsed Systems Management Server (SMS) for remote control, inventory and software package installation and updatesPerformed break/fix work on a variety of PCs, including Dell and CompaqSupported software needs for over 400 users, including students, staff and professors accessing Windows and UNIX serversInstalled, configured and troubleshot software, including Microsoft Office, TeraTerm (UNIX terminal emulation), AutoCAD, Internet Explorer and VMware workstationUpdated departmental website with troubleshooting techniquesManaged project to upgrade computer labs to Windows 2000 workstations

Server and Network AdministrationSupported Windows 2000 Print Server, NT Backup Domain ControllerSupported 5 Solaris 8 UNIX servers (created accounts, installed software via pkgadd) for the Aeronautical Engineering department (over 400 users)Supported Red Hat 7.2 Linux server cluster (50 nodes, 2 processors/node)Managed jobs (killed print jobs and runaway compute jobs)Monitored Solaris systems’ alerts via syslog serverMonitored processes and free space using tools such as ps, df, grep and viEvaluated and recommended purchase and installation of RAID hardware solution for new Sun Enterprise 450 serverProvided after-hours support for servers on an emergency basisWorked with professors to create successful Dean’s Initiative Grant proposal (for computer equipment worth over $100,000)

1999–2000 Greater Lafayette Health Services Lafayette, IN

PC Support Technician / Network EngineerSupported Windows NT PCs and printers. Used Ghost.Participated in Y2K Project Team. Updated workstations, bringing them up to latest service packs and critical security updatesConfigured Outlook clients and supported MS Office productsConfigured TCP/IP and IPX/SPX protocols, NetWare login scriptsSupported Compaq thin clients in Citrix MetaFrame environment

1998–1999 Xerox Connect Lafayette, IN

Engineer – Desktop Support at Eli Lilly & CompanySupported PCs (hardware, software-Windows 95/NT), used GhostProvided application support (Lotus Notes, MS Office, Oracle)Used Remedy call tracking system to escalate problems to Tier 3Updated remote access documentation

Education

1991–1997 Purdue University B.S., Computer Information Systems

Certifications

MCSE 2000/2003, MCSA 2000/2003, CCNA, A+, Network+, Security+

Training

Installed, configured Fedora Linux, Server 2000/2003 on VMware Server

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