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**** ****** ********* ***************/******* Manager SANDFORD B. SCHIRMER 148 THURMAN AVENUE COLUMBUS, OHIO 43206 Phone: c) 614-***-****, Email: abqa9s@r.postjobfree.com Summary of Professional Qualifications:I am a Financial Business Analyst with extensive experience inaudit, audit preparation, process mapping, gap analysis,requirements documentation and a Project Manager withexperience in network management and application performancemonitoring. I have assisted line managers with defining projectmanagement techniques, individual project scope, draftingcharters, managing schedules, measuring progress againstmilestones, operationalizing deployments, managingdocumentation, formalizing standards and facilitating reportingof all sorts. I have reviewed and assessed financial reports,created processes for reporting on project status, reviewedevidence to support financial assertions and assertions aboutproject status, completed data analysis and data cleansing, anddrafted white papers, regulations and client communications. Professional Experiences: PM, Experis (JPMC) 2012 Project Manager for a large scale implementation of Application Performance Monitoring Software on business critical .NET and Java applications in Consumer Business Banking sector at JP Morgan Chase. Led implementation team efforts to improve and coordinate standards for project tracking Additional responsibility to document detailed process for engineering effort and procedures to support management Responsible for project coordination, planning and interactions with Application Development teams wishing to onboard WILY, Aternity, Tivoli, BSM Topaz. Coordinated Operationalization of thresholds via testing and validation of contemplated message policy. Business Analyst, Mastech (JPMC) 2011 Participated in a 2 month SCRA (Service Members Civil Relief Act) remediation project at JP Morgan Chase. The project was a full scale audit of Chase s portfolio of mortgage loans to service members. Loans were reviewed for SCRA criteria as required by law. Provided Audit Analysis for HAMP (Home Affordable Modification Program) loans during the same timeframe which was a study of criteria needed to affect an eventual audit of loans modified under the HAMP program. Business Analyst, GenTech Associates (DFAS) 2008 - 2011 Participated in Department of Defense Accounts Receivable Financial Improvement and Audit Readiness Project (AR FIAR) in support of Standards and Compliance in the Defense Finance Accounting Service (DFAS). Wrote detailed analysis of the flow of Defense Logistics Agency Accounts Receivable balances as they were rolled up by business account to explain the process of creating Department of Defense financial reports. These analyses were reviewed as top-down from reporting back to accounting systems and bottom-up from major groups of transaction type to accounting systems including due process as necessary. Analyzed system to system flow of accounts receivable from initial transaction, recording and due process to financial reporting in order to create white papers and identify gaps in the flow of information which could be repaired, or managed as deficiencies. Business Analyst, GenTech Associates (DFAS) 2008 2011 cont. Drafted system accounts receivable flow charts by service in accordance with project requirements in order to explain service and site specific variation. Described accounting issues and gaps within the process and related systems issues for accounts receivable. Reported issues and related progress in tracking tool for Project Team. Drafted requirements documentation of Contractor Debt System As Is requirement set as part of Oracle Migration Project. Proposed Should Be enhancements to CDS requirements based on study of the legacy environment and As Is requirements generation. Business Analyst, GenTech Associates (DFAS) 2008 2011 cont. Drafted CDS Oracle Migration Project charters, plans, schedules. Interacted with CDS developers to explain detailed requirements, create screen mock ups and use cases for gap remediation. Validated Federally required non-functional requirements Advised management of strategic and tactical priorities. Drafted Federal Management Regulations, Federal Demand Letters for management review and business rules for process changes. Created complex Visio charts detailing existing process flows, new process designs, and reporting processes in support of Six Sigma project to improve process for identified gaps in the collections and management of delinquent receivables Project Manager, ADEA (Verizon Business) 2007 - 2008 Project Manager for large scale implementation of network management automation. Controlled documentation/ requirements assisted IT and user teams- collected, reviewed, edited and managed functional requirements and supporting data. Reviewed project milestones, ran weekly IT and User assessment and review meetings. Provided user testing support, bug reporting and analysis, software testing. Participated in Process Design sessions with SMEs and Joint Application Design Sessions and reviews Project Manager II, AOL, LLC, Member Services, Quality and Performance 2002 - 2007 Business Analysis; managed and supported quality projects, coordination of database efforts, process design, reporting, requirements, scope definition and archive control. Appraised billing queue customer impacts, created Pareto analysis and recommendations. Compiled white paper reports. Implemented and managed change control and archive for call scoring guidelines. Created reporting of text box responses for ad hoc member studies and employee satisfaction studies. Created executive presentations using PowerPoint. Presented and assisted in presentations of survey findings to executive leadership in Virginia. Project Manager II, AOL, LLC, Member Services, Quality and Performance 2002 2007 cont. Provided contractor relations support to an Indian outsourcer including regular software process audits, trouble ticket protocol and staff support. Implemented on site user testing of vendor quality support process GUI and database in order to confirm functionality and test process design assumptions. Completed on site vendor quality process training and implementation as part of successful software roll out. Created Visio process maps of existing processes. Provided management updates on quality team project status. Senior Project Manager, WorldCom, Inc., Internet Systems and Engineering 1996 - 2002 Captured business requirements, managed milestones, completed process audits and confirmed project delivery. Participated in Process Design sessions with SMEs and Joint Application Design Sessions and reviews Audited Network Operating Center business process and created process description with improvement recommendations to create a baseline for software upgrade. Managed weekly operations/ development staff meetings integrating trouble ticket and project support processes. Supervised test lab staff and created test cases in support of vendor delivery of agreed functionality. Education: MBA, Capital University Various Courses- Auditing, Government and Fund Accounting, Franklin University, Columbus State Community College Various Courses- Political Science, approximately 40 hours; Ohio State University BA, English, Hamilton College Certifications: Accountancy Board of the State of Ohio: CPA, Inactive- Certified Public Accountant American Society for Quality: CSQE, Inactive- Certified Software Quality Engineer CQM, Inactive- Certified Quality Manager Project Management Institute: PMP, Inactive- Project Management Professional Awards: Yes, You Can! 2004, AOL, Quality, Training and Performance Quarterly Award for Outstanding Achievement President s List, 1996 Franklin University Courses: Auditing and Government and Fund Accounting Professional Affiliations: Ohio Society of Public Accountants, 1997- 2002, American Society for Quality, 1997- 2008, Project Management Institute, 2001-2008, Columbus Board of Realtors, 1986-1997. Security Clearance: None (National Agency Check completed March 2008) Skills:Basic Intermediate AdvancedCOGNOS MS PROJECT MS WORDSystem POWERPOINT MS EXCELImplementation MS OUTLOOK MS VISIOTrain the Trainer Staff Supervision Project Black box Testing Management Process Design Communications User Training Audit CA Wily Requirements Introscope Gathering SharePoint IS Analysis GAP Analysis Real Estate