Project Manager Management
Resume:
Lia Saville-Finch
Email: abqa80@r.postjobfree.com
Address: **** **** ******
City: Long Beach
State: CA
Zip: 90808
Country: USA
Phone: 562-***-****
Skill Level: Management
Salary Range: $80,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Lia Saville-Finch, C: 562-***-****, H: 562-***-****
3114 Lees Avenue, Long Beach, CA 90808
abqa80@r.postjobfree.com
MANAGEMENT SPECIALIST
Skillfully combine full cycle operations project/program management, process methodologies, and analysis expertise to drive project completion, quality improvements, and revenue growth.
- Visionary leader with an extensive experience in operational management and strategy development with 15 years of Electrical Utility experience, who has a keen sense for using creative strategies to analyze and resolve problems, implement change tactics, and engage employees to expedite organization change preparedness.
- Certified Project Manager with 13-year record of performance excellence promoting business prosperity. Senior management confidant directly involved in strategic planning and tactical implementation of best practices to drive improvements and efficiency(s) across operations, communications, engineering, and information technology.
- Proven ability to assume leadership of complex projects/programs with budgets exceeding $1M and quickly achieve desired results on time and within budget. Superior problem-solving skills; practiced in root cause analysis and executing solutions to advance processes, maximize financial results and implement effective change management.
- Strong financial acumen with a keen understanding of finance, cost accounting, profit analysis, expenditures, cost saving and revenue growth with 15 years of budget experience.
- Highly skilled negotiator and relationship manager with cooperative mindset focused on clarity and progress. Effective leader, trainer, and mentor with talent for inspiring superior team performance while coordinating initiatives and influencing creative solutions in deadline-driven, customer-focused environments.
Core Competencies
- Leadership/Supervisory Skills, -Analysis & Financial Forecasting, -Managing Labor Utilization, -Financial Cost/Trend Analysis, -Regulatory Specialist, -Strategic Business Planning, -Operational Streamlining, -Safety Advocate with OSHA Knowledge, -Operations Planning & Execution, -Communication Management, -Regulatory Compliance Management, -Creative Problem Solving
PROFESSIONAL EXPERIENCE
SAVILLE-FINCH PROPERTIES, Long Beach, CA & Charlotte, NC 2005-Present
Owner/Operator 2005-Present
Own and manage a portfolio of residential and commercial housing units. Manage all facets of portfolio ownership and property management including creating growth strategies, marketing, customer/client services, revenue and expenditures (P&L), collections, legal proceedings (in both California and North Carolina), revenue trends, maintenance (capital and expense), vacancy strategies, and reporting.
* Improved total portfolio vacancy rate to maintain below 5% annually for the last three consecutive years, by performing market research, competitor analysis, developing and deploying aggressive marketing strategies.
* Retrofit electrical connections to improve capital investments.
* Negotiate with Duke Electricity (Utility Company) on contractual service agreements.
MIND RESEARCH INSTITUTE, Santa Ana, CA Jun 2012-Jan 2012
Sr. Manager of Operations- Customer Support (Jun 2012-Jan 2012)
Strategic development and implement initiatives geared toward operational excellence. Supervise/Lead diverse staff of labor/professionals (staff of 10+), responsible for the professional development of staff. Supervise, manage and coordinate operational logistics. Track, analyze and report customer progress and relations. Provide analysis on workload and effectiveness responsible for ensuring optimal utilization of production staff. Provide recommendations and considerations to optimize geographic cost improvement, and productivity efficiency(s).
SOUTHERN CALIFORNIA EDISON (SCE), Santa Ana & Rosemead, CA Dec 1999- Jun 2012
Project/Product Manager-Operations-Maintenance & Inspection (2008-Jun 2012)
Manage multiple field operations, environmental, engineering, and IT overseeing teams of up to 40 and budgets ranging from $300K to $1.1M, with knowledge of field and environmental regulation. Managed inspection and replacement programs of T&D assets, including T&D Transformers, Capacitors, Regulators, Switch. Manage labor both employee and contract through multiple labor driven projects. Oversee development and improvement operational projects. Lead operational change projects jointly with IT to enhance programs, projects, and process efficiency. Drive organizational change by managing cross-functional teams with/without direct authority.
* Developed strategic vision, gained stakeholder buy-in, executed financial forecasting, and managed 15-person team and $1.1M budget to implement proactive Environment, Health & Safety (EHS) pilot project that exceeded the US Environmental Protection Agency (EPA) standards for removal of environmentally sensitive assets (PCB filled) from electrical service. Developed new processes, created process instructional design and implemented process to key stakeholders. The overall project led to a $9.6M cost avoidance and risk/liability reduction.
* Realized $2.5M cost savings and improved internal customer experience by remedying production issues with 12% error rate reduction through QC Root Cause Analysis to identify/resolve issues. Led 2 teams on problems resolution and control, leveraging Lean Six Sigma Quality Management.
* Led Operational Work Evaluation project that achieved $24.5M projected cost savings through 80% efficiency gain in prioritization of field construction repair work. Supervised 2 teams of managing labor and resources.
* Spearheaded Organizational Change Communication Plan that drove successful SAP transition in processes and technology for 1,000+ employees, supervisors, and managers. Led preparedness initiatives, leveraging marketing skills with client needs identification to implement highly effective communication plans. Managed team of 25.
* Championed SCE's involvement in the California Solar Initiative (CSI) process by proactively attaining SCE-CSI certification and gaining understanding of contractor interfaces and solar photovoltaic (PV) systems.
Project/Product Manager-Resource Planning Operations-Maintenance & Inspection (2006-2008)
Managed the creation of special projects, business plans, and implementation strategies for field operations (Labor and Resources) under the Federal Energy Regulatory Commission (FERC) as company's Professional Witness. Developed 3-year business objectives, wrote business plans (testimony), and submitted these to California regulators in General Rate Case (GRC) legal proceedings. Motivated teams to produce high-quality results through goal setting and vision.
* Authored testimony that attained $150M in funding for Operation and Maintenance activities over 3 years.
* Conducted proactive in-depth study analyzing SCE assets in the public right of way and municipal accountability in response to Disability Rights Advocates. Study served as a basis to identify and remedy potential violations.
* Served as the FERC Accounting Subject Matter Expert.
* Led project teams through resource forecasting studies to justify expenditures for operations including software enhancements, manpower, process changes and corresponding training and to study organizational preparedness.
* Manage labor both employee and contract through multiple labor driven projects.
Planner, Electrical Design-Operations Construction & Maintenance (2005-2006)
Managed and designed customer electrical projects as primary contact for multiple properties. Coordinated and scheduled construction and maintenance projects and developed design plans, resource requirements, and cost estimates. Prepared/analyzed legal documents. Conduct site visits to all properties to ensure optimum operating conditions. Responsible for understanding basic electrical theory, transformers, switches and conductors, etc.
* Enhanced transformer load management by reviewing load distribution to remove, upgrade or add transformation.
* Enhanced customer satisfaction by building key relationships with city representatives/governmental bodies that aided in negotiations and conflict resolution for successful outcomes to customer construction projects.
* Exceeded customer and contractor expectations by providing top quality service, researching information and following through on service delivery while providing energy reducing ideas.
* Successfully mentored peers to define talents, set goals, and motivate them to reach their career milestones.
Project/Product Manager, Operations- Maintenance and Inspections (2003-2005)
Provided program technical expertise to field operations and multi-disciplined teams and clients, supervising a staff of 7 technical professionals. Responsible for field operation training/policies, manuals and publications, state regulated compliance reporting, and special projects. Managed supplier contracts and labor resources budgets in excess of $350K.
* Piloted Work Evaluation project that was formally instituted by senior management to run twice a year to justify revaluation of electrical construction issues. Program delivered efficiency gains, re-prioritized work, decreased annual spend, and redefined tenets of the existing Maintenance and Inspection program.
* Implemented cross-functional Work Evaluation projects that yielded high budgetary cost savings of $500K+ per project. Led strategic project and resource planning, negotiated project approvals, managed contractor resources, and concluded projects under budget and ahead of schedule.
* Managed internal creation of publication of Policy, Standards, and Procedures and ensured Quality Assurance of policy-driven processes working jointly with Engineering and Construction. Developed and implemented change management strategies and communication plans to ensure the operational workforce were supported and in compliance.
* Integrate newly acquired assets/construction into company operating practices and procedures, by evaluating assets before and creating processes to inspect all acquired assets post acquisition.
Senior Project/Program (Business) Analyst III- Regulatory- Maintenance & Operations (2001-2003)
Led analysis staff (7+ employees) in reporting (regulatory and budget), IT projects, regulatory, and analysis of Key Performance Indicators. Managed data integrity intrinsic to policy, procedures, training, and regulatory compliance. Enhanced organizational program deliverable(s), creating efficiency in reporting, through strategic planning, data mining, quality principles, and implementation through various communication tools.
* Coach and mentor staff including conducting performance expectations and appraisals.
* Lead staff in analyzing budget, regulation, internal practices and processes. Supervised preparation of annual reports and analysis of year-to-year expense and resource comparisons to implement adjustments to achieve efficiency and growth.
* Developed online testing to evaluate analysis skills for hiring practices of Mid to Senior Level Analysts.
Project/Program (Business) Analyst I-Construction & Maintenance Operations (1999-2001)
Supported operational programs scheduling/logistics, prepared monthly reports (actual to budget). Monitored budget, process, data warehousing and OSHA.
* Reporting specialist, developed instructional data to train employees on data collection practices for extracting labor premium time from the time and attendance for labor tracking. Developed and facilitated informational sessions, presentations, training and job aids to field supervision and operations .
* Developed instructional data, include step-by-step procedure manuals and additional tools such as job aides, and "At a Glance" documents.
Information Technology Skills
Advanced skills in MS Outlook Excel, Word, Project, Access, Publisher, Visio, SAP Master Data and Financial, PassPort Work Management System (WMS), Web querying tools, Lotus Notes, and eMobile, ClickSchedule (scheduling software), SharePoint
Other professional experience:
Knowledge of Federal Regulations CFR, Department of Toxic Substances Control (DTSC) and TSCA regulations
General Knowledge of ISO 9001
Warehouse Lead (Volunteer), Grateful Hearts, Long Beach, CA, 2011
Professional Witness Regulatory, 2006-2008
Non-Profit Marketing Lead, First Lutheran Church, Carson, CA, 2006-2007
Leadership at Edison International Graduate, 2004-2005
Training Facilitator, HR Diversity Training Program, 2004-2005
Safety Team Member, for employee safe operations, 2001
Speaker, Annual Employee Fundraising Campaign, 2001
Campaign Leader and Speaker, Annual Employee Fundraising Campaign, 2000
EDUCATION CERTIFICATION
CALIFORNIA STATE UNIVERSITY, Dominguez Hills, Carson, CA, 1998
Bachelor of Science (BS), Business Administration-Classical Management, concentration in Marketing
Accounting training (managerial, financial, and audit), emphasis in analytic trending, statistics, and cost management
Certified Project Manager, UNIVERSITY OF CALIFORNIA, Irvine, CA, 2004
Lean Six Sigma Certified Yellow Belt, SYSTEM SERVICE & DELIVERY, CO, 2009
Contact this candidate