Robert Kane

Email: abqa7p@r.postjobfree.com

Address: ** ****** ******

City: Danbury

State: CT

Zip: 06810

Country: USA

Phone: 203-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert F. Kane

21 Wixted Avenue

Danbury, Connecticut 06810

Home: 203-***-**** Cell: 917-***-****

abqa7p@r.postjobfree.com

Professional Summary

Results-oriented Implementation Manager with extensive experience in a large telecommunications company. Strong relationship-builder, communicator, negotiator, presenter and leader. Proven ability to resolve high-profile, complex customer situations for mutual profitability.

* Project Management

* Customer Focused

* Problem Solver

* Excellent Written & Communication Skills

Experience

Verizon Business, New York, New York

Advanced Voice Program, Implementation/Project Manager 2008 - 2011

Managed implementation of Voice Services, including infrastructure installation of T-1s, DS3s and OC rings, establishing toll free & enhance routing services for Premier Global accounts with > 200 M annual sales. Coordinated multiple, simultaneous projects comprising over 500 circuit installs per customer site.

Responsible for lifecycle and solution management in support of the request fulfillment process, meeting customer requested due dates or ahead of schedule over 90% of the time.

Ensured the network, processes & support systems met the requirement of the customer's application.

Deployed and validated that the service met the functional & technical fitness criteria to justify release to the customer.

Developed and maintained service plan to be incorporated into master account documentation.

Tracked all Order Entry, Provisioning & Operations milestones to ensure all customer due dates were met.

Managed client communication of all services within scope.

Conducted service level reporting at account level.

Coordinated & supervised all circuit activation, testing with customer & Verizon testing resources.

Robert F. Kane page 2.

MCI Worldcom, New York, New York (acquired by Verizon in 2004 and became Verizon Business)

Implementation Consultant 1999 - 2008

Coordinated implementation of Voice & Data infrastructure and services, supporting the Citigroup Account team(largest company Global Account, w/ over 250 M annual businesses).

Submitted and tracked all orders & tracked all milestones to completion.

"Go To" contact point for all toll free and dial plan services for the account.

Conducted all client communication for customer's services.

Coordinated all testing and activations, fulfilling install process.

Cognitronics Corporation, Danbury, Connecticut

Marketing Manager 1991 - 1999

Interactive Voice Response and Network Announcement Platform manufacturer. Marketed to RBOCs, Independent Telcos and small commercial customers.

Coordinated all company trade show exhibitions of telco central office-based voice announcement platforms.

Developed and oversaw production of all promotional materials and advertising inserts to trade publications.

Performed market analysis and industry competitive research.

Assisted Sales with responses to RFPs and RFQs.

Customer contact for OEMs and Major Switch Manufacturers for ensuring equipment packages, materials & documentation.

Managed inside sales of small commercial, customer-based automated attendants, call sequencers and voice mail systems.

Education

M.A., Education, University of Michigan, Ann Arbor, MI

*Awarded graduate teaching assistantship

B.S., Physical Education, Southern Connecticut State University, New Haven, CT

*college honors fraternity

Awards & Certifications

President's Club

MCI Outstanding Performer

ITIL Foundation v3

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