Technical Support Training

John Lester

Email: *********@********.***

Address: *** *. *** **.

City: Tarkio

State: MO

Zip: 64491

Country: USA

Phone: 660-***-****

Skill Level: Management

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Leslie John Lester

512 N. 6th St.

Tarkio, Missouri 64491

Email: *********@********.*** Phone: Home 660-***-**** CELL 816-***-****

Objective

Seeking a responsible, challenging position where acquired skills and professional experiences can be effectively utilized to our mutual benefit.

Experience

I have enjoyed a rewarding career with Servtech, Inc., Canon U.S.A. and the U.S. Navy. I served in the Navy as a Honeywell Mainframe computers and peripherals repair specialist and later was selected as an instructor. This position is reserved for the top 20% of the field. Canon, technical instructor: Canon photolithography capital equipment is used to print circuitry on a silicon substrate that will become IC chip packages. This equipment includes electronics, multiple onboard computers, laser alignment systems, optics, pneumatics, robotics, and high voltage units. The equipment must operate within microscopic tolerances.

Following my Canon experience I joined Servtech, Inc. We provided a wide range of services for Canon 3000 series steppers. We have been very successful and I have enjoyed being a part of this success. I have had the unique experience of working with all aspects of Canon steppers and their role in semiconductor production. I have planned the move-in, provided facilities requirements, worked the move-in, installed, repaired, provided training and fault isolation when subsequent equipment failures occurred.

2006 - Present - Technical Services Director for Servtech, Inc.

* Sales Support for Canon steppers FPA 3000 i4, iW, i5, i5+, i5++, EX3, 4, 5, 6

* In field audit plan, execution and reporting for Canon steppers FPA 3000 i4, iW, i5, i5+, i5++, EX3, 4, 5, 6

* Installation planning and execution for Canon 3000 series steppers

* Corrective maintenance fault isolation, corrective methods planning and execution for Canon 3000 series steppers.

* Parts acquisition research and purchase

* Schedule and attend customer meetings, presentations, providing technical input and consultation.

* Develop training, create manuals and administer training for beginner, intermediate and advanced training for all Canon 3000 series steppers. Course created based upon objective analysis utilizing customer goals.

2003 - 2006 - Technical Support for Canon U.S.A., Inc. Pacific Northwest Region

* Managed field service engineering staff including counseling, disciplinary action and performance reviews.

* Scheduled corrective and preventive maintenance as required for an install base of 6 photolithography stepper systems

* Provide technical support for Field Service Engineers

* Liaison between local engineers, San Jose Headquarters and Japan

* Primary contact for all customer requests, issues

* Schedule, attend and chair customer meetings, presentations.

* Provide onsite, one on one training for customers and Canon U.S.A., Inc. Field Service Engineers

2002 - 2003 - Project Management, FPA-5000 AS2 Equipment Evaluation for Intel, Hillsboro, Oregon:

* Controlled, monitored and tracked logistics required for successful completion of project goals

* Scheduled, organized and conducted customer meetings

* Scheduled and managed capital equipment delivery, installation, performance testing, and equipment removal evolutions

* Managed photolithography equipment engineering staff including counseling, disciplinary action and performance reviews.

* Provided performance reports including charts and spreadsheets detailing performance metrics and results

* Provided daily status report to customer and nationwide to all Canon semiconductor division offices

* Wrote and presented equipment downtime reports and improvement methods.

1997 - 2002 - Regional Technical Support Engineer, Canon U.S.A., Inc., Semiconductor Equipment Division, Pacific Northwest Region,

* Wrote, managed, and executed region wide service support escalation policy and guidelines.

* Supervised technical support staff for region, to include Japanese support staff and applications engineering.

* Provided phone and onsite technical support for field engineers

* Performed equipment installation, performance testing, repair

* Developed and administered customer and internal training course curriculum

* Administered customer training with target population categories ranging from operator - senior engineer

* Performed new model first of a kind installation projects

* Performed first of a kind field corrective maintenance techniques

* Provided action plans for down systems based upon symptoms and field data provided

* Analyzed performance data to provide methods for performance improvement

1989 - 1997 - Technical Instructor, Canon U.S.A., Inc. Semiconductor Equipment Division National Training Department

* Technical Instructor for Canon proximity aligners, PLA 500FA, 600FA. Mirror Projection aligners MPA-500FA and 600FA. Stepper systems FPA- 1550 MIII, MIV, FPA 2500 i2, i3, FPA 3000 i4.

* Developed formal step lock CRI curriculum for FPA 3000i4. Courses developed include: Operations, Preventive Maintenance, Software, and a Troubleshooting course that was implemented and used within Canon world wide, and is still in use today.

* Provided instructor training for incoming technical instructors.

* Provided phone support to field service personnel nationwide

1986 - 1989 - Technical Instructor, United States Navy, Mare Island, Vallejo, CA

* Developed, maintained and administered classroom training for the 26 week Honeywell mainframe computer and peripheral intermediate maintenance class -C- school.

* Conducted troubleshooting Labs

* Conducted night study Program

1983 - 1986 - Data Systems Technician, United States Navy, USS Concord AFS-5, Norfolk, VA

* Install, maintain and repair Honeywell mainframe computers and peripherals, including: high speed printers, magnetic tape drives, hard disk units, card reader punch units and remote consoles.

* Performed armed, shipboard security duty as -Petty Officer of The Watch-

1980 - 1983 - Radioman, Satellite Communications, United States Navy, USS Acadia AD-42, San Diego, CA

* Operate NAVMACS V2 satellite communications equipment

* Maintain shipboard antenna systems

* Top Secret security clearance

* Performed armed shipboard security

* Member of shipboard personnel reliability program

1979 - 1980 - Entry and Training, United States Navy

* Boot camp, Orlando Florida

* Radioman, Class -A- school, San Diego, CA

* Morse Code Class -C- school, San Diego, CA

* NAVMACS Class -C- school, San Diego, CA

EDUCATION

* High School Graduate, Tarkio, Missouri

* Navy Radioman class -A- School

* Navy NAVMACS Satellite communications class -C- school

* Navy Basic Electronics and Electricity School

* Navy Data Systems Technical class -A-

* Navy Honeywell Mainframe Computer and Peripheral intermediate repair class -C- school

* Navy Instructor Training, specialist school

ADDITIONAL SKILLS:

* Proficient in Microsoft Word, Excel, PowerPoint, and Lotus Notes, Acrobat Pro and others

* Excellent verbal and written communication

* Excellent group presentation skills

AWARDS:

* Canon U.S.A., Inc. Spirit Honoree

* Navy Good Conduct Medal (2 awards)

* Sixth Fleet Letter of Commendation for performing repair with no spare parts while at sea

* Qualified -Expert Sharpshooter- with 45 pistol

* Honorable Discharge from United States Navy

REFERENCES: Excellent references available upon request

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