Customer Service Representative

Lindsay Hardy

Email: ********@*****-*******.***

Address:

City: Derry

State: NH

Zip: 03038

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Pinkerton Academy, Derry NH 1/2001 to 6/2005 (none)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Energetic work attitude

Store maintenance ability

Inventory control familiarity

Opening/closing procedures

Conflict resolution

Cheerful and energetic

Cash handling

Excellent multi-tasker

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

July 2011 to July 2012

Super 8 Hotel Leominster, MA

Front Desk Clerk

Cross-trained and provided back-up for other customer service representatives when needed.Guaranteed positive customer experiences and resolved all customer complaints.

June 2010 to July 2011

Metro PCS Fitchburg, MA

Shift Manager

Served as mentor to junior team members.

August 2008 to May 2010

Taco Bell Manchester, NH

Drive Thru Personnel

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Recorded customer orders and repeated them back in a clear, understandable manner.

December 2007 to June 2008

Holiday Inn Manchester, NH

Housekeeper

Hand dusted and wiped clean office furniture, fixtures and window sills.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.

September 2006 to June 2007

Domino's Derry, NH

Shift Supervisor

Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Carefully maintained sanitation, health and safety standards in all work areas.

September 2006 to January 2007

Big Lots Derry, NH

Returns Management

Addressed customer inquiries and resolved complaints.Maintained daily record of all transactions.

September 2006 to August 2006

Filene's Manchester, NH

Retail

Operated a cash register to process cash, check and credit card transactions.Replenished floor stock and processed shipments to ensure product availability for customers.

May 2004 to February 2006

Burger King Derry, NH

Crew Member

Worked well with teammates and openly invited coaching from the management team.Took initiative to find extra tasks when scheduled duties were completed.

Educational Background

2005 Pinkerton Academy Derry, NH

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