Customer Service High School

Sabrina Kirby

Email: ********@******.***

Address:

City: MARTINSVILLE

State: VA

Zip: 24112

Country: USA

Phone: 276-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

3-4 years of customer service. Proficient, productive in handling calls in high volume, high stress, environment. Excellent written, verbal communication skills with a passion for building strong, genuine business relationships with customers. Providing matchless customer service and building customer relationships that last. Treating each customer with respect and showing an endless spectrum of care.

Educational Background:

High School Dipolma from Martinsville High School, Martinsville VA 1/2001 to 6/2007 (General Studies)

Job History / Details:

Professional Summary

3-4 years of customer service.

Proficient, productive in handling calls in high volume, high stress, environment.

Excellent written, verbal communication skills with a passion for building strong, genuine business relationships with customers.

Providing matchless customer service and building customer relationships that last. Treating each customer with respect and showing an endless spectrum of care.

Experience

August 2011 to January 2013

Convergys Cincinnati, Ohio

Customer Service & Problem Resolution Representative ll

Assist customers with general and billing requests.

Troubleshoot billing and equipment inquires.

Process device and accessory orders.

Build and maintain strong relationships with internal and external customers.

September 2010 to July 2011

StarTek Collinsville, VA

Customer Service Representative

Troubleshoot customers account and equipment inquires.

Assist customers with placing equipment and accessory orders.

Analyze customers account to determine appropriate product to match customers need.

July 2008 to April 2009

CVS/Pharmacy Martinsville, VA

Pharmacy Service Associate

Answering telephone inquiries.

Greet customers and assist them in finding merchandise.

Referring calls to pharmacists when necessary.

Gathering, processing prescriptions for filing while operating the computer and printer.

Education

2007 Martinsville High School Martinsville, VA

High School Diploma

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