Customer Service Manager

Kelly Egan

Email: abqa49@r.postjobfree.com

Address: ** ******** ******

City: East Greenwich

State: RI

Zip: 02818

Country: USA

Phone: 401-***-****

Skill Level: Senior

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Kelly J. Egan

abqa49@r.postjobfree.com Mobile: 401-***-**** Home:401-***-**** 74 Reynolds Street East Greenwich, RI 02818

Pharmaceutical Sales

Sales Leader with success creating new business, developing markets and expanding relationships to drive sustainable revenue and profit growth in highly competitive pharmaceutical markets. Proven leadership skills in developing territories and long-term relationships with physicians and medical staff through stellar customer service, support, and training. Top performer, committed to customer satisfaction with keen ability to assess clients needs, recommend solutions, and build long-lasting partnerships. Recognized as best-in-class resource on disease states such as Diabetes (Glucophage, Glucophage XR), Cardiovascular (Plavix/Avapro, Avalide, Pravachol), Antibiotics (Tequin), Depression (Serzone & Abilify), Anxiety (Buspar) and Dermatology (Vaniqa), Established pinnacle ranking status in 2001(ranked no. 4) & 2003(ranked no. 5).

Core Competencies

New Business Development Key Account Management Clinical Demonstrations New Product Launch Needs Assessment

Territory Optimization Sales Cycle Management Client Relations & Retention

PROFESSIONAL EXPERIENCE

Bristol-Myers Squibb RI 1999 to Present

Specialty Sales, Neuroscience / Senior Territory Business Manager (2006 to Present)

Leverage top-ranked sales results and deep market knowledge to expand product use, optimize profit and drive growth potential. Call on ~150 Psychiatrists, Psychiatric Clinical Nurse Specialists and Internal Medicine Physicians across RI.

Won World Class Award for Exceptional Excellence in the areas of business plan execution, maximum selling impact and outstanding matrix teamwork (2011).

Served as District Trainer, assisting in onboarding of new Neuroscience Reps and facilitating various district workshops (2011).

Chosen as Class Advisor by Neuroscience DBM and New England RBD to train new BSM Neuroscience Representatives; awarded certificate for participation in on-boarding and excellence in training workshops (2011).

Acted in the capacity of district ACE (Abilify Customer Engagement) point; responsibilities included updating reps. on new enhancements, delivering training on upgrades and facilitating district workshops (2011, 2012).

Facilitated a district Managed Health Care workshop where key findings served as a benchmark for rollout to Hospital Reps. (2011).

Played key role in the conversion of the antipsychotic Abilify from a prior authorization status to an approved status on Neighborhood Health Plan of RI (2010).

Captured top-ranked Medicaid Abilify share in the New England Region, obtaining recognition by New England RBD (2010).

Submitted OneSpark recommendation to optimize physician level data in Onelook Navigational tool by including a top 20 physician list for top 2 competitors within the atypical class; recognized by DBM and New England RBD(Anthony Wallace) at the 2011 district business review.

Appointed by District Manager to district point person for the Schizophrenia disease state (2006).

Senior Territory Business Manager, Cardiovascular Division (1999 to 2006)

Drove growth for territory comprised of 200+ Internal Medicine Physicians, Cardiologists and Endocrinologists in Central and Southern RI. Forged strong relationships, turning customers into respected advocates for product use. Leveraged product knowledge in the areas of antipsychotics, antidepressants, anxiolytics, antibiotics, antihypertensives, ant-diabetic, dermatology, anti-platelet and hypercholesteremia.

- Achieved top sales performance in New England region (1999) and Won 2 Pinnacle Awards(2001, 2003).

Garnered recognition by New England Region Business Director for business plan development and execution for the antibiotic Tequin (2003).

Nominated by the Regional Business Director to the New England Region Tequin Fit Team, representing individuals who excel in product knowledge, live the BMS mission and lead strategically in their territory (2003).

Assisted Hospital Sales Rep. in Avapro (Antihypertensive) pull-through/formulary acceptance at Fatima Hospital (1999 to 2000).

Received Rookie of the Year Sales Award by District Manager (1999).

Kelly J. Egan abqa49@r.postjobfree.com Mobile: 401-***-**** Page 2

Evergreen House Health Center East Providence, RI 1997 to 1999

Admissions / Marketing Director

Provided case management support by negotiating levels of care and obtaining authorizations from hospital discharge planners and HMO case managers for all new admissions. Defined strategic marketing/business plans to build new referral bases in the medical community, attract new admissions and generate revenue. Orchestrated presentations to market facility services to hospital discharge planners, physicians and HMO groups across the RI market.

Voted #1 for facility marketing plan by top management at Life Care Centers (1998).

Built extensive customer base from discharge planners, HMO groups, physicians and home care agencies/achieved a consistent 97% occupancy rate with additional facility revenue.

Grew HMO referral base with Blue Chip, United Health Care and Harvard/Pilgrim Health Care through stellar customer service and strong marketing skills

ADDITIONAL PROFESSIONAL EXPERIENCE

Admissions / Marketing Director Wildflowers Health Care by the Water: Processed referrals from various medical professionals while successfully negotiating levels of care for new admissions.

Achieved above-average number of admissions per month, maintaining census and generating facility revenue.

Successfully orchestrated facility open house for new skilled nursing unit to expand public awareness and referral base from the medical community.

Admissions / Marketing Director Slater Health Center: Served as liaison to the medical community for the education of facility services to stimulate referrals and census growth.

Strong editorial skills by developing a monthly facility newsletter distributed to patients, family members and medical professionals.

Medical Health Case Manager Mental Health Services, Johnston, RI: Managed caseload of 26 clients with various psychiatric illnesses. Developed client treatment plans and collaborated well with Team Leaders to make adjustments accordingly.

Recognized by the Rhode Island Department of Health for superior documentation and assessment skills during comprehensive audit of clients medical records.

EDUCATION

B.A., Psychology(Magna Cum Laude 3.89 GPA) Rhode Island College Providence, RI

Concentration, Speech Pathology University of Rhode Island Kingston, RI

Letters of reference upon request

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