Customer Service High School

Sham James

Email: ********@**************.***

Address:

City: Marshall

State: TX

Zip: 75670

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a position where I can utilize my skills in the Banking Industry. I am a highly self-motivated person with excellent work ethic and initiative. I am not intimidated by change I embrace it.

Educational Background:

High School Dipolma from Hearne High School, Hearne TX 1/2001 to 5/1985 (General)

Job History / Details:

Objective:

To obtain a position where I can utilize my skills in the Banking Industry. I am a highly self-motivated person with excellent work ethic and initiative. I am not intimidated by change I embrace it.

Highlights

MS Office proficient

Strong sense of banking ethics

Cash dispenser operation

Currency and coin counter

Safe and vault operation

Operations management

Staff training

Employee Scheduling

Friendly

Energetic

Approachable

Team player

Organizational Skills

Strong work ethic

Reliable

Time Managment

Exceptional customer service

Accomplishments

Consistently achieved a 100 percentage teller balancing average.

Balanced daily cash drawers and vaults totaling an average of $450,000.

General Ledger Accounts

Daily Balancing of each Teller General Ledger Accounts

Daily Balancing of Proof Suspense and Teller Suspense Accounts

Experience

September 2008 to Current

BankTexas Kilgore, Texas

Branch Manager

Perform Teller Duties:

Cash drawer, Vault, Cash Recycler, ATM, Cash Advance, Debit card disputes and just about any kind of maintenance on customer accounts, loans, online banking, Wire Transfers, Money Orders, & Cashiers Checks also answering switch board.

Perform New Account Duties:

Opening new DDA, Savings, Loans, IRA's and Commercial Accounts

Cross Sell products to fit customer needs and handling Loan Floor Plans.

Perform Management Duties:

Daily Cash Balancing of General Ledger

Daily Operations: ordering cash, Balancing vault, ATM, Cash recycler

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Delivered prompt, accurate and excellent customer service.

January 2006 to September 2008

REGIONS Bank Longview, Texas

Float Teller / New Accounts Representative

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Trained employees on cash drawer operation.

Loaded consumer loan applications into the Regions Bank loan processing program.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Processed treasury, tax and loan payments.

Delivered prompt, accurate and excellent customer service.

Processed Sales Referrals and promoted bank services and products.

Education

1985 Hearne High School,

GED

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