Confidential User

Email: abqa2a@r.postjobfree.com

Address:

City: Colorado Springs

State: CO

Zip: 80902

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Food service professional seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with 12years expierience in food service and handling. Skilled at memorizing menu items and orders.Outgoing, with extensive knowledge of hospitality etiquette, food preparation and superior customer service.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient,with strong interpersonal and coaching skills. Prior work in busy fine dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service,with knowledge of Italiancuisine. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Proficient knowledge of food, wine and spirits. High energy, with a dedication to positive guest relations . High volume dining, customer service and cash handling background.

Educational Background:

High School Dipolma from Pikes Peak Community College, Colorado Springs CO 1/2001 to 1/2013 (Business Management)

Job History / Details:

Summary

Food service professional seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with 12years expierience in

food service and handling. Skilled at memorizing menu items and orders.Outgoing, with extensive knowledge of hospitality etiquette, food preparation and superior customer service.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient,with strong interpersonal and coaching skills. Prior work in busy fine dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service,with knowledge of Italiancuisine. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Proficient knowledge of food, wine and spirits. High energy, with a dedication to positive guest relations . High volume dining, customer service and cash handling background.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

Microsoft Word

Excel

Payroll

High-volume dining

Food safety understanding

Upbeat, outgoing and positive

Trained in liquor, wine and food service (TIPS)

Inventory

Accounts Payable/Receivable

Automated Accounting

10 Key Data Entry by Touch

Accomplishments

Girl Scouts of America Troop Leader, Family Readiness Group Treasurer, Leadership Skills Training, Prior Service in the United States Army

Experience

June 2012 to Current

The Olive Garden Colorado Springs, Colorado

Waitstaff

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverage.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Correctly calculated charges, issued bills and collected payments.Continually kept carpets and floor clear of debris.

Maintained a professional tone of voice and words at all times, including during peak rush hours.Promoted and endorsed the company to bring in new business.Guided guests through the dining rooms and provided needed assistance.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.

August 2011 to January 2012

The Elkhorn Catering and Conference Center Colorado Springs, Colorado

Banquet Server

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Promptly served all food courses and alcoholic beverages to guests.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverage.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Effectively used items in stock to decrease waste and profit loss.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Correctly calculated charges, issued bills and collected payments.Checked in deliveries and signed off on products received.Prepared the buffet and salad bar for dinner service.Maintained a professional tone of voice and words at all times, including during peak rush hours.Promoted and endorsed the company to bring in new business.Facilitated prompt and accurate seating and service of all guests.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance. Welcomed and acknowledge all guests in a friendly, service-oriented manner.Completed opening and closing checklists according to set standards.Actively complied with all health department regulations and rectified issues immediately.Regularly cleaned host stand and buffet area.Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.Hand-washed dishes and glassware thoroughly.Stocked deliveries in a timely and safe manner.Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.Assisted servers and dining room hosts and quickly responded to guests' needs.Provided high quality service.Promptly and consistently reset tables with spotless service ware.Greeted guests in a pleasant and courteous manner.Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.Stocked and maintained silverware, linen and condiments. Personally trained several employees, and in instances supervisors.

Education

2014 Pikes Peak Community College Colorado Springs, Colorado

Undergraduate Business Management

Coursework in Business Management and Operations, Communications, and Computer Science

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