Customer Service Engineer

Robert Welker

Email: ********@*****-********.***

Address:

City: Gainesville

State: GA

Zip: 30506

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented, customer-driven, Creative problem solver with solid teamwork skills, including leadership abilities. Excel in fast-paced environments using organizational skills and dedication to deadline requirements.

Educational Background:

High School Dipolma from Saint Cloud Technical, Saint Cloud MN 1/2001 to 5/1981 (General)

Job History / Details:

CUSTOMER SERVICE ENGINEER

Results-oriented, customer-driven, Creative problem solver with solid teamwork skills, including leadership abilities. Excel in fast-paced environments using organizational skills and dedication to deadline requirements.

Summary of Qualifications

Industrial Real time & Black box x-ray systems, Sales, Service, Installation, Calibration, & Repair. Philips, YXLON, Comet, Andrex, Gulmay, & Varian.

Turn Key systems from Concept & Build to Installation & Training.

Build new, Modify, Upgrade, & Refurbish existing x-ray, I/O cabinets, System controls, Breakout boxes, AMP, DB & HD connectors.

PLC, VFD, & Robotics programming & Integration. Adept, Motoman, ABB, Galil Motion Control, Allen Bradley, & Automation Direct.

Argus, LKHawke, & iRad imaging software experience. Worked closely with iMetrics software for ADR.

Rebuild & Repair x-ray tube heads, Generator/Transformer, Controllers, & Coolers.

Testing, Troubleshooting, Soldering, & Repair PCB, "Printed Circuit Board" to the component level.

Proficient in Blueprint & Schematics reading & Redesign. Familiar with CAD, eDrawings software.

Modify drawings to project actual build dimensions & procedures.

Quote & Perform Preventive Maintenance tasks as required or requested by customer.

Set up application Labs for new & existing customers to best fit their needs. Provide phone support to capable company personnel.

Skills & Tools

1/12/2013 12:00:00 AM

25 years Industrial Mechanical experience.

Fabrication, Welding, Wiring, EPROM Programming, Plumbing, Carpentry, Mill, Lathe, Painting, Mig & Tig Welding.

Hydraulics, Pneumatics, Electronics, HVAC, Shipping & Receiving.

Electronic Ignition & Conveyor Systems.

Education,

HEWLETT-PACKARD: Micro Miniature Electronics, ECM ALT-40 Systems

UNITED STATES NAVY: Aviation Electronic Technician AT-3

VAQ-34 squadron: Electronics counter & counter measures. Communications, Navigation, IFF, Radar Systems, & Chaff Deployment. Completed the FRAMP (Fleet Readiness Aviation Maintenance Program) and the CMI/A7E Plane captain school. Performed pre-flight, post flight, and turn around inspection EA-7L Corsair, ERA-3b Sky Warrior, & KA-3 Supertanker. Assisted with several airframe changes to the ERA-3B aircraft to house ECM (ALT-40) systems. Performed post-installation systems troubleshooting.

Graduated with honors

Maintained 3.8 & 4.0 evaluations

Consistently recommended for advancement and retention

Rated top performer in 1st. Lieutenant Division

Received letters of commendation & appreciation

Passport & TWIC card in hand and many security background checks for clearance into high profile manufacturing & testing plants.

Willing to travel

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