Customer Service Manager

Confidential User

Email: abqa1x@r.postjobfree.com

Address:

City: South Riding

State: VA

Zip: 20152

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, results-oriented, support professional with ten years in Purchasing industry. Additional ten years in Customer Relations and all levels of reception, administration and customer service across diverse industries. Equipped with organization and operation skills to enhance productivity, quality, customer service, and overall bottom-line performance. Exceptional interpersonal and communication skills with proficiency to promote confidence, build and maintain strong business relationships, while interfacing positively with people of diverse backgrounds.

Ability to manage multiple tasks without compromise of quality or productivity.

Educational Background:

High School Dipolma from Indiana University of Pennsylvania, Indiana PA 1/2001 to 8/1981 (Consumer Services)

Job History / Details:

Professional Profile

Highly motivated, results-oriented, support professional with ten years in Purchasing industry. Additional ten years in Customer Relations and all levels of reception, administration and customer service across diverse industries. Equipped with organization and operation skills to enhance productivity, quality, customer service, and overall bottom-line performance.

Exceptional interpersonal and communication skills with proficiency to promote confidence, build and maintain strong business relationships, while interfacing positively with people of diverse backgrounds.

Ability to manage multiple tasks without compromise of quality or productivity.

Core Competencies

Executive & Administrative Support / Bid and Proposal

Policy and Procedure /Writing /Compliance

Inventory /Management /Database Creation /Storage /Analysis / Metrics

Team Building & Development

Troubleshooting & Problem Resolution

Accounts Payable /Invoicing /Packing Slips /Shipping /Receiving

Achievements

Key Administrative Role in successful setup of a Node Staging Facility for Network Equipment Technologies. Efficiently managed $2.8 billion manufactured and Government Furnished Equipment (GFE) in defense telecommunications. Created database to track GFE, integrated with Oracle database to control receiving, storage, and shipment to Defense Communications Centers. Controlled the Spare and Repair Parts Depot for Field Service Technicians on government and commercial accounts.

Performed as Integral Link to Program Office. Prepared Inventory Metrics and analysis to Executive Team and Project Managers. Communicated with Accounting Division, verifying Status and Inventory Reports. Purchasing Liaison with engineers for technical purchases and substitutions.

Assumed Lead as Office Manager and Wrote Policy and Procedure, ordered office supplies, contracted facility services, organized open house events, designed promotional materials. Contributed to the ISO compliance of N.E.T. to the government contracting industry.

Fluidly filled in as Buyer /Receptionist/ Accounting Support/ Warehouse Support /Retail person for Aardvark Swim and Sport retail shop and screen print facility. Excelled as Reliable Team Player in coverage for persons on vacation or leave.

Education

Indiana University of Pennsylvania Indiana, PA

BS Degree Consumer Services

Graduated in program for Retail and Merchandising. Minor in Business.

Technical Skills

MS Word /Excel /PowerPoint -- Oracle -- Deltek -- Filemaker Pro -- Fujitsu Photo Printer -- Photo Copiers -- GBC Binding -- Cashier -- Plan-O-Grams -- Telephone Switch -- Fax/Scan/E-mail -- Calculator/Adding Machine

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