Customer Service Quality Assurance
Resume:
Connie Davis
Email: ********@*********.***
Address:
City: Sutter Creek
State: CA
Zip: 95685
Country: USA
Phone: 208-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with 10 plus years client interface experience. Results-driven with proven ability to establish rapport with customers. Detail-oriented Certified Operating Room tech with extensive experience in aseptic technique and practices, to include sterilization and packaging of instruments and supplies.
Educational Background:
High School Dipolma from Clover Park Vo-Tech, Tacoma WA 1/2001 to 5/1981 (Business Computer)
High School Dipolma from Clover Park VoTech, Tacoma WA 1/2001 to 1/2013
High School Dipolma from Clover Park VO-TECH, Tacoma WA 1/2001 to 1/2013
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with 10 plus years client interface experience.
Results-driven with proven ability to establish rapport with customers.
Detail-oriented Certified Operating Room tech with extensive experience in aseptic technique and practices, to include sterilization and packaging of instruments and supplies.
Core Strengths
Strong organizational skills
Seasoned in conflict resolution
Telecommunication skills
Extensive OR experience
Problem resolution ability
Medical instrument sterilization mastery
.
Active listening skills
Energetic work attitude
Adaptive team player
Strong medical ethic
Extensive medical terminology knowledge
Wound cleaning/care ability
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Sales
Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.
Exceeded corporate target for customer satisfaction for several months in a row.
Maintained compliance with regulatory standards by adhering to policy and procedure.
Documentation
Ensured charting accuracy through precise documentation.
OSHA Compliance
Properly disposed of daily bio hazard waste in compliance with federal and local regulations.
Physician Support
Consistently praised by physicians for efficient assistance in minor surgical procedures and patient processing handling.
Work Experience
August 2007 to August 2012
Center Partners Idaho Falls, Idaho
Customer Service
provided customer service and support for Firefly wireless customers.
assist Customers in wireless device set up and working, processed payments offered other wireless services.
customer service for Capitol One Credit Card Company.
service customer's issues with their credit cards, process payments retain Credit Cards customers who were calling in to close their accounts, assist customers with issues and upgrades on their credit cards.
Sony Play Station account customer service as well as a tier one tech support agent.
resolving customer's issues setting up their play station systems as well as offering additional Sony products and services. processed credit card payments as well as set up service if needed.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Maintained up-to-date records at all times.
1/12/2013 12:00:00 AM
Quad C Health Corporation
Heritage Health Care Center Health Information S
Transcribing medical records on to word processor, filing, formatting, proof reading documents, using multi telephone system, charting vitals, and maintaining patient confidentiality.
State of Idaho Personal Care Provider.
Assist clients to have quality life to the best of their ability.
1/12/2013 12:00:00 AM
Allenmore General Lakewood, Wa
Allenmore Hospital Certified Nurse Assistant
Assisted licensed nursing staff to assure quality care for ill patients that required hospitalization.
Supported patients with customized patient teaching tools.
Participated in unit based Quality Assurance Program.
Ensured efficacy of treatments through monitoring of treatment regimens.
Provided treatment within scope of practice as defined by state law.
Frequently commended for maintaining the safety, respect and dignity of residents.
November 2006 to September 2007
Marshall Medical Center Placerville, CA
Emergency Room Admissions Clerk
Registered patients in a timely manner.
Ensured HIPAA compliance.
Evaluated patient care procedural changes for effectiveness.
Participated in unit based Quality Assurance Program.
Maintained patient privacy and confidential patient information.
Developed and maintained effective relationships through effective and timely communication.
May 2004 to November 2006
Melaleuca Rexburg, Idaho
Enrollment Specialist
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Educational Background
1975 Clover Park Vo-Tech Tacoma, WA
Certified Business Computer
Coursework in Business, Marketing and Communications
1975 Clover Park VoTech Tacoma, WA
Certified Nurse Assistant
Coursework in Anatomy, Physiology and Health Assessments
Coursework in Biology, Clinical Chemistry and Microbiology
Coursework in Patient Care
1980 Clover Park VO-TECH Tacoma, WA
Certified OPERATING ROOM TECH
Coursework in Biology, Clinical Chemistry and Microbiology
Coursework in Health Science and Nursing
Coursework in Medical Laboratory Technology
Coursework in Clinical Research and Homeostasis
Coursework in Aseptic Techniques
Coursework in Instruments
Coursework in Sutures
Additional Information
I relate well to people from a variety of cultures and socioeconomic conditions. I readily develop rapport with people and customers. I am a motivated, self starter, independent worker, willing to take direction, quick to learn, ask questions to learn, enjoy learning new skills, am able to understand constructive criticism, flexible, hard worker, dependable, teachable.
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