Customer Service High School

To Who I May Concern,

I am writing to express my interest in the job that was posted on

Craigslist. My name is Patricia Gonzalez. I am twenty two years old. I have

one to two years of Administrative experience and gained different

experiences throughout my other positions. I have worked in the Mail-room

of my College as a Switchboard Assistant/Receptionist for about a year, as

a Team Impact Stock Member at Abercrombie & Fitch at the Palisades Mall

Center for a few months while working in school. I have also had the

position of a Receptionist/Secretary at Dialogue Direct in Manhattan

at 28th street

for another year, and finally at Forever 21 at 34th street for a year.

Throughout my experience I have developed and implemented great composure

under pressuring situations, maintained order and cleanliness, gained a

combination of creativity and experience in secretarial projects, establish

strong relationships with employees throughout various departments, and

strong communication skills. I come from a Spanish background but I do

speak English and Spanish very well, and I am also currently learning

Italian and sign language. I also have the ability to take notes down from

dictation very quickly. My objective is to prove that I am a hard working,

reliable, dedicated and willing to learn. I am looking for an

Administrative/Secretarial/Receptionist position in an office to apply my

knowledge and gain experience that would benefit the company by providing

effective and quality work performance. What I have to offer is significant

experience in clerical assistance, effective support, adaptable to the

environment, fun, team-player, and recognized for willingness to learn and

teach newly acquired skills. I am interested in the Full-Time position, but

that if it's only available. I can negotiate a reasonable salary, say

$10-12 hourly weekly. I can start immediately even if requested, I can

start tomorrow. I am available any time of the day. You can reach me at any

time. My resume is below. Thank you for your time as well as your patience.

Sincerely,

*Patricia Lee Gonzalez*

*Objective*: Dependable, dedicated, hard-working with the ability of

learning quickly seeking an Administrative/Clerical job opportunity.

I am looking for a possibility of expanding my knowledge in an office as

well as gaining experience and growth by providing efficient and eminence

work performance.

*

Experience

*

* Mailroom of Saint Thomas Aquinas College* September 2008

– September 2009

Mailroom Switchboard Assistant/ Receptionist:

Attended to incoming calls and answering questions from callers

about the school.

Maintained office neat composure by vacuuming, sweeping, mopping

wiping down desks, making coffee etc.

Maintained and updated filing, mailing, and sorting mail into

their proper mail boxes.

Writing slips, leaving package notices, writing letters for

faculty and staff members using MS Office such as MS Word, Excel, etc.

* Gilly Hicks (Abercrombie & Fitch associated at the Palisades Mall)*

February 2010 – May 2010

Team Impact Stock Member:

Handling and moving heavy packages, organizing shelves, folding

garments and clothing.

Early morning floor sets every first Sunday of the month

consisted of changing mannequins, processing clothing to be placed on the

sales floor.

Excellent Customer Service skills acquired while maintaining the

sales floor.

Overnight Inventory and processing items from boxes into the

computer system.

Following New York Cashier procedures, greeting customers with a

welcoming smile while bagging clothes and other purchased accessories.

* Receptionist/Secretary (Dialogue Direct at 28th Street)* May 2010 –

May 2011

Prepared, maintained and reviewed files, reports and verified

transactions.

Controlled the environment flow of dialoguers and set appointments

Scheduled interviews and daily follow ups

Composed job schedules, calendar management and work orders

Managed data entry, receipts, and pay roll through MS Office such

as Excel, Word etc.,

Acquired strong organization and planning skills to provide

exceptional support to the company

Provided administrative support to the director of Dialogue

Direct.

Maintained office with sweeping mopping dusting vacuuming, making

coffee, kept office tidy and neat at all times.

Clerical duties were filing, faxing, photo copying, managing

meetings, creating payroll

*

Education:

*

Present:

Saint Thomas Aquinas College 2008 – 2012

Sparkill, New York 10976

Major English/Journalism, Minor in Art Therapy

Associates Degree acquired, Senior status: 103 credits

GPA: 3.15, expected graduation in the fall of 2013

*Celia Cruz Bronx High School of

Music *Bronx, New York 10468

Diploma acquired

Education in the Music field, participating in State

Competitions.

*** Skills and

Experience: *

* Celia Cruz Bronx High School of Music:*

Community Service Squad

Participating with students in Community Service

Volunteering in the Soup kitchen.

Participation in Donations for Toys for Tots

Participation in Canned Food Drive Programs

* Skills:*

Excels at multi-tasking in a fast paced enviorment and completing

tasks within a time frame.

File management. Phone and personal reception

Organization and Cleanliness, keeping an office tidy and

welcoming for a positive and welcoming presentation.

Strong planning, communication, prioritizing, customer service

and strong positive relationship skills for fellow employees and customers.

Adaptable team player, eager to learn and teach abilities to

others.

Computer Skills: Social Media Skills with Twitter and Facebook.

Microsoft Office: Word, Excel, Power Point, Adobe etc., types 75

wpm

August 2008: Certificate of Achievement in the Higher Education

Opportunity Program Summer Program at St. Thomas Aquinas College.

June 2008: Chancellor’s Honor Roll for virtue Achievement in

Journalism

June 2008: Certificate of Merit

June 2008: Exceptional Service to the School Community

June 2008: Highest Achievement in English

January 2008: Editors Choice Award For Outstanding Achievement in

Poetry presented by poetry.com and the International Library of Poetry

May 2008: NYSSMA Solo Award

*References are available upon request*

Contact this candidate